Dyce Energy Avis 

Great customer service from Wayne TP13 at Dyce Energy who was most helpful in resolving an estimated bill issue which was entirely my doing having failed to supply the meter reads in time.

Happy to recommend Dyce Energy as they are a breath of fresh air when compared to some of the other energy suppliers.

Great service friendly operator nice to speak to a real person and not an automated service. Got everything done that I needed to.

Employee customer number T13 was so helpful, kind and patient and sorted my problem with submitting a reading. I couldn't have had a better experience. Also the call to Dyce was answered almost immediately.

Not had one correct bill in 12 months - despite sending readings every 4 weeks. Absolute chaos and never get any response from customer services. we have now changed supplier and are trying to obtain our credit balance from them!

Recently moved our gas and electricity to Dyce. Needed to set up my online accounts. Wayne sorted everything within minutes, he was very polite and helpful.

The chap on chat was very helpful - and resolved my problem.

I was really worried about calling as our charity had received a high estimated bill. Wayne was very reassuring and put me at ease straight away, accepting our meter reading and readjusting the bill. I also didn’t have to wait long before my call was answered. Many thanks for such good customer service. Staff ID TP13

I have found Dyce Energy to be very responsive and helpful with all requests.

I work at a consultancy and the past couple of years have seen a decline in service levels across some suppliers, but I have always found Dyce to be ready to help. They answer the phone and, whether they have an answer or not, they continually keep us updated on query progress which is important.

I'd like to mention Dan Owen specifically, as he always makes sure that queries reach the right place and is always ready to jump onto a call to answer any questions we might have.

TP15

Big thanks to Wayne ( employee TP13 ) this morning for looking into some billing issues, he dealt with the call professionally, hopefully we can log into our accounts easily now after we managed to reset passwords too

I've worked with several suppliers in the past and every one up to now has just been looking to get my contract signed up - UNTIL NOW...

DYCE has been like a breath of fresh air giving me a full understanding of the market with a long-term strategy.

Megan in particular has been great. Megan even called me to discuss my first invoice to make sure I fully understood everything - a fantastic asset to the company...!!

We've just switched to Dyce and this was my first interaction with the customer service team.
Firstly there was no long wait and Wayne (employee number TP13) was excellent. He dealt with both my queries quickly and also gave me a quick tutorial on some elements of the online account.

I have had two experiences through two different businesses of mine with Dyce energy. Both of them have been very poor.
The second one - my broker applied for a new contract, and everything went through fine, until they found out the business was a restaurant and then they declined .
I wouldn’t recommend them! I have spoken to others since with similar poor experiences.

Love the fact I can call and speak to an advisor without going through numerous menus or holding on listening to piped music. Helpful and efficient staff, really a breath of fresh air.

Service from Dyce is definitely 5 stars. Really easy to get hold of, super friendly service and always very attentive. Great supplier to deal with!
TP15

Great supplier to work with. Dan & the team are always extremely helpful. Fast responses & competitive prices also. Looking forward to continuing our partnership :) TP15

Always efficient. Answer the phone and respond to queries incredibly promptly.

Great knowledge from customer service and an account manager that treats you like an individual. An easy 5 stars!

My experience with Dyce has been brilliant so far. All members of the Dyce team I have dealt with have been helpful, and attentive to any queries I may have had. Most of the work has been through Dan and Megan, whom I cannot speak highly enough of.

TPI5

Just want to give a shoutout to Megan (TP16) at Dyce Energy. Whenever I need something, she is always there to help. Nothing is too much and takes her time to make sure the whole issue is resolved. She is a credit to the Dyce team

I have always found the team at DYCE to be more than helpful whenever I have called. In particular, Dan has been brilliant, he always has an answer on hand and comes back to me super fast if he can't help out straight away.
TP15