Dyce Energy Avis 

I work with a lot of energy suppliers and have found Dyce to be one of the most helpful and flexible. The support we receive from the team, especially Megan and Dan, is excellent. If only more suppliers were like Dyce.

Great company to work with. Megan has been really helpful in generating bespoke quotes and dealing with customer account queries. Cost competitive and easy to deal with. Looking forward to continuing to build our working relationship. Highly recommended A***

Finally an Energy Supplier that not only provides extremely competitive rates, but delivers on customer service and query resolution! I have always had great support from the Dyce back of house team and Megan was friendly and understanding of our queries and resolved them promptly and without fuss. Well done!

Megan at Dyce is always very helpful and always happy to help. She will go beyond our expectations, if we need her to.

Dyce Energy have always been a pleasure to do business with, honourable mention goes to Megan H for always being so quick to respond and helpful as ever. Their customer service is top tier!

Very good service given, Wayne was very proficient, professional and polite. Gave the feeling that nothing was too much of a problem, was exceedingly helpful and sorted my issues out.

Not many Companies now where the agent gets to know you & takes ownership of your circumstances - Wayne does this with empathy & professionalism . Also happy with tariff agreed bearing in mind the impact of Energy prices on small business's & overall service

Great Dealt with a chap in the office called Wayne. Nice guy and beyond helpful.

Never too long on hold to Dyce, very quick to answer. It has always helped having Wayne as our go to person to get our accounts up to date. Have to leave though as we have domestic properties so have to change providers solely for this reason. Great service when we chatted and was always very helpful to get things resolved.

I called Dyce Energy to get some copy invoices and the manner and professionalism that Wayne Bruck Customer Support Executive dealt with everything was indeed probably the best i have ever encountered.

He listens he was helpful and he delivered within a few minutes to my email inbox my request.

I wish all utility companies were as efficient as Dyce when handling customer queries.

Kevin Mackie

We contacted DYCE Energy today to get an update on our account which is due to switch supplier (the only reason we are switching supplier is to combine all our other utility accounts with the one supplier to make it easier), we are very lucky at Ropewalks Leisure Group because "Wayne Bruck" took the call, yet again Wayne was excellent, he clarified our payments made & what was still outstanding, in addition he provided us with a statement of account with 3 minutes after ending the call, all we can say is Wayne Bruck constantly provides a "platinum" service, he has been a breath of fresh air from start to finish and despite us moving to another supplier he was also extremely helpful in giving us tips for a smooth transition.....this guy is a "Super Hero" who needs no costume.....

Having dealt with Dyce for our supply they are such a breath of fresh air in the industry of unscrupulous suppliers with massive commissions.

Dyce are by FAR the most competitive supplier I have dealt with and for anyone on the fence thinking about switching I couldn't be happier with my decision.

Great communication, great service and most importantly great prices!

Bravo Dyce Energy for maximum exploitation in a corrupt and broken market. I’ve dealt with 10+energy companies over the last 10 years for multiple accounts and these thieves are about as unreasonable as it gets. My business gas account with Dyce fell out of contract when they then decided to increase the unit charge by 400% and the standing charge by 1600%! 1600% increase in the standing charge….all legal and all fair in their opinion. Poor communication and greedy cor-orate exploitation, AVOID THESE THIEVES

NOT USE THIS COMPANY

I have just finished speaking to Dyce about a final bill calculation and I am honestly appalled at my findings. On 15th November I received notification from Dyce that at the end of my current contract and from the 1st of December I would be charged a new standing charge of £4 per day and 16p per kilowatt. I changed to new company on the 16th of December andI’ve been trying to sort out The final charges et cetera.

I received the final bill today only to find that the charge per kilowatt was £19.95 and I had been billed to the 22nd of December.

The staff were very helpful and said they will change the end billing date to the 16th but could not change or do anything about the £19.95 kilowatt charge as this had been notified on their website as it has not been possible to notify all their clients individually. what a load of rubbish if they can notify us on the 15th November off the 16p charge why can they not do the same with the increase charge I am absolutely flabbergasted that this could be allowed to take place I have a pub and we suffered a tremendous loss over the last two years and this just almost finishes us off. Surely this cannot be allowed it’s disgusting and frankly I feel like I have been cheated.

My company recently taken over Abingdon Hotel Lodge 19-20 West street , Ryde , Isle of Wight on 13 January 2021 as 3 gas supply provide by DYNC energy never heard company before as we are running multi business for last 17 years as our regular cooperate business provider has contacted in past has No response so As company Director taken responsibility to change over account been contacted to DYNC after long struggle for change of tenancy as many time keep disconnecting phone as no answer for my questions such as why charging £2.50 a day standing charges for each meter and 5.98 p rates for gas charge per unit as ask for Proof of Company policy out of contact charges ( according to DYNC all on their website which nothing on their Website) as well written e mail to provide proof to pass on this to my legal team as we will go to OFCom and looking on company like DYNC energy who are ripping Customers all time. Till my other provider will take over DYNC will be billing to my company as I will produce on line to see how this kind of energy company ripping people off . Please beware of DYNC

The worst company I have ever dealt with, promise a lot deliver very little communication is poor, advisors poor, avoid them with a barge pole.