I previously experienced some difficulties with another auction house, which led me to switch to EAMA Group. As I was unfamiliar with their procedures, I reached out to their customer care team. I was... Voir plus
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Lisez les avis des autres
Once I had navigated through the call menu I was given clear and simple instructions to start the delivery process. The subsequent emails I received were delivered and actioned in a prompt and... Voir plus
you have been amazing, I think I've struggled a bit to keep up with you, your communication has been clear and clean and contrite, and you have completely and very promptly resolved my problem
Haven’t used EMMA Auctions much. My only negative was I wanted to know the delivery charge before I bid on a pallet of slabs but was unable to find out this information. I took a chance and won the lo... Voir plus
4,4
Excellent
159 avis
A répondu à 12 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Very professional and extremely helpful…
Very professional and extremely helpful customer service
Reasonable delivery price
and items exactly the same as describes
14 mars 2025
Avis spontané
I recently purchased a Eama lot at a…
I recently purchased a Eama lot at a recent auction.
Really pleased with the experience and requested the item be posted. I’ve received it now and happy with the item and service I received from the Eama staff.
Thanks all.
11 mai 2025
Avis spontané
Extremely fast response and easy to…
Extremely fast response and easy to deal with.
17 avril 2025
Avis spontané
Great company
Great items always very helpful with answering questions plus staff are always very friendly and polite.
7 avril 2025
Avis spontané
Great experience fast and efficient…
Great experience fast and efficient payment and delivery
17 mars 2025
Avis spontané
Absolutely fantastic service..quick…
Absolutely fantastic service..quick shipping and quality stock
21 février 2025
Avis spontané
Solid motor
Purchased a nice Mercedes GLA for my wife for about 60% of what they are really worth. Well chuffed with that and she loves the motor. Would recommend to any of the skeptics out there as the cars are real and ready to be driven away.
17 février 2025
Avis spontané
Would highly recommend
I purchased a 2017 Land Rover discovery from the car auction and was really pleased with how it was and the price I paid for it
Car was exactly as described and great value for money
Nice easy transaction
16 février 2025
Avis spontané
Great company
16 février 2025
Avis spontané
Auctioning made easy
Easy system to use, efficient communication on purchase and delivery
31 janvier 2025
Avis spontané
Second time buying and very happy
Second time buying and very happy, easy pick up as I live nearby and staff great.
8 janvier 2025
Avis spontané
My experience and opinion Reserve set…
My experience and opinion Reserve set on cars appear to be set so high what is the point of setting the start bidding from £100.00, my opinion it appears the sellers are bidding on the cars to drive the price up and after 20% Buying Premium one would ending up paying close to the normal second hand dealership forecourt price without any warranty!. In my opinion one would never save so called "0% VAT CAR LIQUIDATION - VEHICLES PRICED TO SELL! EVERYTHING MUST SELL - UP TO 60% OFF RETAIL!!!" All the cars i saw never achieved the reserve price. DYOR
FURTHER TO YOUR RESPONSE I REPLY EXAMPLE, ON A CAR THE BIDDING STARTED AT £100.00 I BID UPTO £7900.00 THAN THERE WAS A BID AGAINST ME WHICH I BELIEVE WAS MADE BY THE SELLER, I DID NOT BID ANY FURTHER AND THE AUCTION ENDED RESERVE NOT MET. SO ASSUMING IF I HAD CONTINUED TO BID AND WON THE AUCTION SAY AT £9000.00 ADD 20% BUYERS PREMIUM TOTAL £10800.00 WITHOUT WARRANTY, SIMILAR SPECIFICATION CAR SAME YEAR ARE AVAILABLE ON AUTO TRADER FOR AVERAGE £12000, SO WHERE IS THE SAVING OF 30% TO UPTO 60% OFF RETAIL PRICE ?
11 janvier 2025
Avis spontané
Réponse de EAMA Group Auctions
Thank you for taking the time to share your opinion. While we welcome all feedback, we feel it's important to clarify a few points to provide a clearer picture of how our auctions operate.
We sell 30–40 vehicles each week, with a typical average savings of 30% compared to retail prices with many as much as 60%.
*I have reviewed your bid of £7,900 for the 2018 BMW 420D M Sport Automatic with 56,000 miles. To provide some context, the lowest-priced comparable vehicle on Auto Trader, with up to 60,000 miles and no accident history, is listed at £14,000 from a private seller and comes without any warranties.
Securing this vehicle with a bid of £9,000 + Auction fees would represent a substantial 30% discount compared to the cheapest available option on Auto Trader. We believe this offers exceptional value for a retail-ready car.
Furthermore having done a vehicle check for this specific vehicle taking into account the spec - the recommended auctions price at the time of replying to this feedback is £11,431 and the retail value is £15,512 representing a 44% discount - Link: https://postimg.cc/75DtLNzf
We are proud to offer a large variety of vehicles and machines weekly, ensuring our buyers have access to a wide variety of options. If we managed to sell every single listing, we’d be thrilled —but we’re very happy with the strong level of sales and the excellent service we provide to our customers.
Regarding reserves and bidding, reserves are set by the sellers and reflect their expectations. We simply act as an intermediary to connect buyers and sellers. The starting bid of £100 is designed to encourage engagement and competition among buyers which is pretty standard across auction houses.
We understand that auctions aren’t for everyone, but it’s disappointing to see a 1-star review left against a small, family-run business that strives to provide exceptional service and value to its customers. Many buyers find significant savings through our platform, and we’re proud to have helped countless customers secure excellent deals.
However, as with any auction, we encourage buyers to do their research and determine their maximum bid based on their budget and preferences.
We’re committed to maintaining a transparent and fair auction process, and we appreciate the opportunity to address your concerns. If you’d like to discuss your experience further, feel free to reach out to us directly at admin@eama.group
Best regards,
EAMA Group
The transaction is clunky to say the…
The transaction is clunky to say the least and obtaining invoices is like pulling teeth but Lucy in customer service has the patience of a saint.
I’m pretty sure all customers struggle with the complex system but if Lucy did not manage the problems, I’m not sure you’d survive. The 5***** goes to Lucy and Lucy alone
16 décembre 2024
Avis spontané
I recently purchased a diamond ring…
I recently purchased a diamond ring from EAMA Auction and couldn't be happier with the experience! The ring was offered at a very good price, and it arrived the day after I paid, exactly as described. I'm extremely satisfied with the quality and service and will definitely buy from them again. Highly recommended!
2 novembre 2024
Avis spontané
Great customer service
This Company is great to do business with!
Always quick to reply and provide you with shipping quotations!
Also the Care and attention they give to customers after you made a purchase is amazing!
I had a problem where a supplier to EAMA had sent me much less than was promised in the auction listing, but 1 e-mail to the customer support team and I was ensured it would be corrected!
The fault was completely out of EAMAs hands as they did not handle any of the goods in the transaction, but they made sure that the error was corrected! Other auction sites/places brush away errors like this with a “not my problem” attitude!
Extremely happy with the Company and their helpfullness!
As Long as they provide exelent customer service, I will happily buy Stock from them!
Oh yeah, and they also have a loyalty program where you recieve points as you buy. Equaling a 1% discount. It’s not a lot, but I haven’t seen this anywhere else!
Lastly I want to ask you to not go in and put any bids on, because I don’t want more competition! 😂
But jokes aside, if you find something you need/want you can deffinately buy from them with confidence!
27 novembre 2024
Avis spontané
Honest & professional
Jeremy has always been very clear, honest & professional about the goods he sells. We need more fluent sellers in this trade!
15 août 2024
Avis spontané
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