Easy Light Bulbs Avis 249

I made my order on the 7th Feb.

Since then no communication, no responses to email. I have missed a deadline and no longer need the products.

Please can I have an immediate refund

Order E044833

Placed an order 3 weeks ago, no communication from the supplier since. We have sent several emails and to no avail…
If you can’t supply the order do take it nor the money!!
Shocking how this company is still trading!!!

The delivery and packaging was really good. I have emailed you about the problem with the order but as yet haven't heard back. I don't know whether I was at fault ordering the wrong light or not have told you what we needed and waiting advice.

I have been running a property maintenance company for over thirty years and this is the worst service I have ever received. Absolutely no communication by email or phone. I am sure whether they actually have a phone as they never answer it. To all tradespeople out there, warning, do not use.

After having previous problems with communication (only resolved after previously posting a negative review here), I did finally receive my order of 6 bulbs. Unfortunately two of them didn't work. I contacted the company seeking either replacements or reimbursement but have had no response whatsoever. I won't be using this company again - ever!

no responce from two emails with questions and still no delivery three weeks later

The order confirmation for dispatch never came so had to call them, order had not been sent due to high demand for goods. Not ideal as missed a deadline to complete a job for a customer. Communication needs to be much better.
On a positive they did dispatch immediately and refunded the postage.

Still waiting for an order placed on Feb 2nd. I have sent an email requesting an update or to advise when/if the order will be dispatched. No reply or any communication since confirmation of order email & no answer on telephone.

All 15 bulbs were corroded and the customer service did not come back to my complaint. Very disappointed.

We're unfortunately still waiting for an order placed on Feb 1st. I have sent two emails requesting an update or to advise when order will be dispatched. No reply or any communication since confirmation of order email.

I would not use this supplier again. I ordered 6 bulbs in December and when they arrived two were broken. I emailed with photographic evidence, to request two replacements. So far, i.e. two months on, I still have had no response.

Edit: I have added two more stars because a company rep. contacted me to explain that the delay was due to waiting for more stock of the lightbulbs I’d ordered and to apologise for not updating me about this sooner. Also, I was offered replacement bulbs of the same type and function, though a different brand. These arrived, intact, this morning. Thank you, despite the long wait, I appreciate the follow -up.

Awful company to deal with, i placed an order on a 4-5 day lead time and 7 weeks later still waiting. They don't reply to e-mails and have now been promised dispatch within a week.. i'm just glad the nights are getting longer and it's not as dark now.

Ordered 3 weeks ago - no delivery, no reply to emails, and they don't pick up phone calls. I'm left suspecting this business is a scam.

They sent me the wrong bulb.

I ordered a 15w T8 Sylvania Warmwhite 450mm Fluorescent Tube as set out on the order.

They sent me a 18w T8 600mm 2 foot Colour: 29 as set out on the delivery note.

If they have a computerised system how can the delivery note possibly have a different item to the order note?

So know I'm out of pocket with a bulb that I cannot use anywhere.

Goods delivered in a reasonable time. Packed well no breakages this time. Reasonable price.

It took a week to dispatch. Arrived quickly once I contacted them to ask where my order was. It's as described and working fine.

I placed an order on 2nd February and have heard nothing since. I have sent two emails - first asking about the status of my order and second asking for a refund. Have had no response. I also filled out the contact form on the website but have had no response to that either. Have resorted to leaving this review as a method to get a response as see that has worked for some other people.

Ordered light bulbs that are not available anymore...but they processed my payment order anyway.They didn't get intouch had to chase it. A very polite staff member says they will refund when I
eventually got through.

Do not do business with this organization. I placed an order at the end of 2024 (November 19th). Since I live outside of England, I didn't find it strange that the delivery would take longer, but in December I decided to contact them. Emailed, no response. Called, connection broken. Called again and through a different menu option, I reached someone else. They concluded that there was something strange with my order. I was supposed to be called back that day. Heard nothing. Then I tried to contact them again. Contact form, nothing. Email, nothing. Now I'm trying to reach them by phone and the message is: sorry, but your call could not be completed.... That the lamp is not being sent, okay. But I would like my money back!

Placed an order weeks ago. No response to emails and do not answer the phone - avoid them