Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

Thank you Easy pass tours , The very charming and informative Matt took us up the tower on a skip the line tour , i was wondering if it really was skip the line , but skip we did , well worth booking... Voir plus

Noté 4 sur 5 étoiles

We decided at the last minute to visit the Eiffel Tower on our final night in Paris. The ability to avoid the ticket queue by using Easypass Tours was very useful. The office is situated about five mi... Voir plus

Noté 5 sur 5 étoiles

We booked an Eiffel Tower tour a day out and quickly received confirmation and direction on how to redeem tickets. Met lovely energetic young staff who quickly got us organised. Our young American g... Voir plus

Noté 5 sur 5 étoiles

The small group Eiffel Tour with Easy Pass was FUN, educational, and a delightful way to spend our first evening in Paris. Justin, our guide, was friendly, knowledgeable, and considerate. The weathe... Voir plus

À propos de l'entreprise


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

241 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent guide

We booked the tour as we wanted to skip the queue and couldnt get the direct tickets online. We felt it was quite expensive for Eiffel Tower Tickets but really wanted to avoid the queues, so went ahead with the booking anyway. However, we were pleasantly surprised, it was very well organised, our guide, Ellen was excellent and kept us all interested even in the wind and rain. Our 7 year old also enjoyed listening to the information which was interesting and really added to the experience. I would highly recommend.

30 mai 2014
Avis spontané
Noté 5 sur 5 étoiles

Trust Easypass with your arrangements.

We had our trip to the Eiffel Tower on 27th May 2014 at 1pm. The offices were easy to locate and the staff very helpful. Together, we walked (5 minutes) with our guide to the group entrance, bypassing the already very lengthy queues and in a short time were on our way to the summit where you have outstanding views of Paris. We were free to take our time and explore levels 2 & 3 (Summit) at our leisure.
I would have no hesitation in recommending Easy Pass Tours.

30 mai 2014
Avis spontané
Noté 5 sur 5 étoiles

No nonsense, efficient and informative

We booked on line in the uk so we could skip the massive queues. We found the office easily and everything runs like clockwork. Our guide sonia was very informative and we found her talk really interesting. We would recommend using this company to prebook tours as the queues for all attractions could delay you more than an hour.

29 mai 2014
Avis spontané
Noté 5 sur 5 étoiles

A must do

Very enthusiastic and knowledgeable guide called Christine - very enthusiastic on her history stories, would be the top guide I have ever had ever ever!!!! In any city, ever!!!!

29 mai 2014
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service

I appreciate the excellent service provided by Carolina. I had a small issue that Carolina worked on to help me resolve. The problem was not created by her yet she worked with me to resolve by constantly staying in touch and letting me know what was going on.

29 mai 2014
Avis spontané
Noté 5 sur 5 étoiles

Fantastic guide. His passion was palpable and friendliness above and beyond any other guide I have had.

Did the Eiffel Tour with Juan Marco, on a very rainy day. His optimism, information and passion for the city made it very enjoyable and interesting. His was open to questions, assisted in taking photographs and offered advice and recommendations for the city of Paris. He had a great histological background of the Eiffel Tower and this made the tour very worthwhile. Thank you Juan Marco and Easy Pass Tours!!

29 mai 2014
Avis spontané
Noté 5 sur 5 étoiles

Just do it.

We took 2 tours on our trip to Paris. We will take more next time. Really personal. Really fantastic. We got great personalized restaurant reservations at the end of our Eiffel Tower tour. It was the icing on the cake. You should buy this tour just to skip the horribly disheartening line. Everyone's welcome and professionalism was great.

29 mai 2014
Avis spontané
Noté 5 sur 5 étoiles

Best way to see the Eiffel Tower

We very much enjoyed the skip-the-line Eiffel Tower sunset tour. The sunset tour was a great way to see the tower during daylight, at sunset, and lit up at night. Our tour guide Anne created a great experience for us. She provided information about the Eiffel Tower as well as information about the major buildings/monuments that we could see from the 2nd floor. Her narrative captured our attention for the entire tour. I would highly recommend this tour to anyone visiting Paris.

27 mai 2014
Avis spontané
Noté 1 sur 5 étoiles

Nice tour guide but don't waste your money!

Everyone who thinks of Paris, thinks of the Eiffel Tower. We forgot to order tickets ahead and used this tour service. We found the Eiffel Tower to be crowded and just couldn't wait to leave. Take your pictures from the bottom and spend your euros on something that matters like the Louvre!

27 mai 2014
Avis spontané
Logo de Easy Pass Tours

Réponse de Easy Pass Tours

Dear Lisa,

Thank you for choosing to visit the Eiffel Tower with us. I am so sorry to hear that it was crowded and disagreeable. It is an incredibly popular attraction and it can indeed be busy especially on a sunny day. It seems as though you liked your guide but I will be in touch via email to discuss your experience further.

Kind regards,
Eva

Customer Support

Noté 5 sur 5 étoiles

great tour

We scheduled a tour to the Palace of Versailles outside of Paris. We met the tour gude Ellen in front of the scheduled restaurant and then took the train to the Palace. Ellen was very friendly and courteous and made sure we all had a good time. The Palace was beautiful and Ellen gave a good rundown of the history of the place. After seeing the gardens, we had free time on our own to explore the palace itself(which was stunning). We then took the train back to Paris when we were ready. Booking with easy pass tours saved us a lot of time waiting in line to get inside. The line to get in was 2-3 hours long in the hot sun. Easy pass tours is the way to go!

26 mai 2014
Avis spontané
Noté 5 sur 5 étoiles

Outstanding tour of the Eifel Tower, Sarah was fun and energetic.

Easy Pass Tours was conveniently located within a short walking distance from the Eifel Tower which made it very convenient for access, avoiding the long lines and the time restraints of the bus tours. As a first timer to Paris this was the perfect way to fully experience the Eifel Tower and to learn about the city of Paris. Our guide Sarah was fun, energetic and very knowledgeable on everything Paris. Thank You for an incredible experience.

26 mai 2014
Avis spontané
Noté 1 sur 5 étoiles

Rubbish

I thought after paying over £30 each for a jump the queue tour that this would include level 2 submit. However this was not made clear until after booking the tour.
Upon joining the tour on the allotted time the tour guide left after security.

25 mai 2014
Avis spontané
Logo de Easy Pass Tours

Réponse de Easy Pass Tours

Dear Richard,

Thank you for taking the time to write about your experience with Easy Pass Tours. Your review is incredibly concerning to me. All of our tickets include access to every level of the tower, and I can only apologize if this was not clear at the time you booked.

I see from your booking that you joined us for a Skip the Line Eiffel Tower Ticket and not a guided tour. In this instance you are accompanied to the Eiffel Tower by a host who provides a historical introduction to the tower and you are then left to explore by yourself. Again, I apologize if this was not made clear to you and you expected the host to accompany you throughout the duration of your visit. I am sorry that our communications were inadequate on the day you joined us.

Please be on the lookout for an email from me so that I can apologize is a more personal way.

Kind regards,

Eva

Customer Support

Noté 5 sur 5 étoiles

Love Easy Pass for Paris!

Since this is our first trip back to Paris since the 70's, we need all the help we can get! As I compare maps of our apt with the sites we have to see, Easy Pass has thought of everything to truly make this an effortless adventure. We won't waste precious time waiting in lines, and have tours when we want them. Perfect!

25 mai 2014
Avis spontané
Noté 5 sur 5 étoiles

An Easy Pass to the Top of the Tower

Cannot fault them. They gave us the pass for the summit and a little information sheet with facts about the Eiffel Tower.

The great thing is about this pass, is that you don't have to queue for hours and you bypass all the tourists who have been queuing for hours. You may have to queue with the rest when you go up from the first floor to the summit, but it wasn't too bad (and we went on a Saturday).

Definitely a good option if you are booking last minute or in a rush.

25 mai 2014
Avis spontané
Noté 5 sur 5 étoiles

Awesome guide, awesome tour!

Took the tour of Versailles through Easy Pass in early May while visiting Paris and wanted to get on to give a great review. The cost was very reasonable and easy to book online. Our tour guide Jess was, as the Brits are fond of saying, absolutely brilliant! A native Aussie she also spoke fluent French and had an encyclopedic knowledge of the site's layout and history. In addition to her energy and enthusiasm for the subject she had a deft touch in getting the group acquainted with one another and feeling comfortable in new surroundings. If Jess is any indication of the quality of service provided by Easy Pass in their other tours I will definitely be using them again!

23 mai 2014
Avis spontané
Noté 4 sur 5 étoiles

It would be perfect if hotel pick-up service is available

The trip experience is good. Your guide is friendly and helpful with perfect English. What I want more is the pick-up service at the hotel I stayed. The service would become perfect.

22 mai 2014
Avis spontané
Logo de Easy Pass Tours

Réponse de Easy Pass Tours

Hello Chiu,

Thank you for your feedback and the kind words about our guide.
For future customers who would like a guide to meet them at their hotel or any other custom requirement, this can be arranged by contacting us in advance to book a private tour. We offer bespoke tours on request to cater for specific preferences and requirements.

Chiu, we hope you will join us on tour again soon!

Kind regards,
Eva
Customer Support

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus