Ecoplex Energy Avis 

I’ve had a very positive experience dealing with Daniel O’Keeffe and Ecoplex so far. Daniel has been very professional, helpful and knowledgeable, taking the time to explain everything clearly and answer all my questions.

The communication has been excellent, and the whole process has been straightforward and well organised. I’m now looking forward to the installation and seeing the solar system up and running.

Based on my experience so far, I would happily recommend Daniel and Ecoplex.

We had to get an assessment for our solar panels for our house. Daniel from Ecoplex called out. He was so professional and knowledgeable. He explained and showed us everything we needed to know. He was very mannerly, pleasant and helpful. He didn’t rush us to make decisions. He patiently showed us different things on the aerial view of the house and what was the best position for the panels. I would definitely recommend Ecoplex and Daniel 0’Keefe.
Thank you.

Found Ecoplex while searching on google for solar system, I did call for an apointment spoke to Dean wich was very helpfull, same evening came over and explained everything about the system, suggested ecoflow! I went for it and was a very good choice!!!! Instalation was done in one day, pannels, wiring, inverter, battery all job done!!!! Very happy with the system and the app!!! Thank you Dean and Ecoplex Team

We were very happy with the experience as a whole. There were a couple of delays along the way but we were informed in advance and communication with head office was very good. As for the installation itself the team arrived on time and walked us through each stage, working with us on how the system should be laid out. They were very tidy and left the house as they found it. I was very impressed on the way the team worked. I would have no problem recommending EcoPlex.

Great works and you always felt you were being looked after

5 Star Experience with EcoPlex.
Since very start of process it was great, dealing with Dan O’Keefe from the Site Survey. He had an unreal amount of product knowledge, took us through a lot of pros & cons regarding batteries and general q&a. Good communication all around by email, phone or WhatsApp from sales to onboarding.
Jake - Raheny

I have to compliment Daniel o Keeffe punctually and his pleasant manner.

Daniel was very knowledgeable and very professional when he conducted the assessment. He was able to answer any question I had without hesitation. He was able to explain things in simple manner which was very easy to understand.

Overall it was a very pleasant experience and I would have no hesitation in recommending ecoplex to any of my friends and colleagues.

Good, clean installation. Good communication during the process

We were initially really happy with our experience, the sales rep Alexandra was extremely professional and informative. The initial installation was efficient too. Upon our initial meeting we were sold the idea of “refer a friend and get €200” and this is where the company has completely let themselves down. It’s not about the money but why promise something if you’re not going to follow through? The friends I referred apparently got their €200 off but we have yet to hear back from the company about our side of the promise - this is despite countless phone calls and emails where we’re continuously told “someone will get back to you”. Again, this is moreso about principle than anything else and this side of things has completely let the company down in our eyes and we certainly wouldn’t be as quick to recommend them again.

*With thanks, this issue was swiftly resolved following this review.*

I paid a €500 deposit to hold price to Ecoplex Energy Solutions on 29 June 2026 after confirming that its refundable. I requested refund on 08 July 2026, well within the statutory cancellation window too.
Ecoplex completely ignored my refund requests across 5 emails and multiple phone calls. When I was forced to initiate a bank chargeback, Ecoplex sent me a written email confirming they would not refund me directly because "you will be reimbursed by your bank". However, behind the scenes, they challenged the bank chargeback to actively withhold my money (after already holding my money for 50 days).
This practice of refusing a direct refund while simultaneously blocking a chargeback is unacceptable bad-faith conduct. I have formally logged this matter with both the CCPC and the SEAI.

Potential customers be EXTREMELY CAUTIOUS with Ecoplex.

How to describe my EcoPlex experience?

The rep that called in March to see and assess our property and our possible needs with regards to the solar installation was knowledgeable, gave us loads of facts, figures and information, and kept in touch while I was getting other quotes.
He answered any questions we had, and he wasn't pushy like some salesmen I have met in my travels.

The day was set for the install for early June, which was altered about a week from the date due to an unexpected staff issue. No issue there, these things happen.
The guys that did the install were top notch. They did a good clean install, and cleared up behind themselves. So far, so good.

Then it transpired that the storage battery wasn't being charged by the system. After a bit of emailing back and forth, another guy came out and sorted the issue out.
It turned out to be a simple programming error, but it could have easily been something major.
This was one week after we had initially reported an issue. Personally, I think it should have been investigated and corrected within 2 days - after all, it was a brand new install, and it was left basically 'unfinished'.

Paperwork and communication with the SEAI regarding the grant application and payment was spot on, keeping us in the loop as it went.

Part of the Contract was the installation of an EV Home Charger.
This is where EcoPlex fell, and fell very badly.
From the 16th of June to the 4th of August, I was in email contact with the office.
Promise after promise failed to materialise any results, until my last email on the 4th of August went totally unanswered.

Communication, and good communication is the key to a good solid customer base.
Word of mouth recommendations from customers are worth their weight in gold to a company, and likewise honesty from a company will carry weight through their customer base.
In my case, if I had been told from the start that installing an EV Home Charger was an issue/not possible/etc (for whatever reason), this feedback report could read very differently.

Anyway, by now I was totally frustrated by the whole rigmarole and I looked elsewhere and have now had the aforementioned EV Home Charger installed.

I can only give 3 stars as an average.
The fitters that came to my house and did the install - 5 stars all day long.
The technician that fixed the initial issue, 5 stars.
The office staff which was handling my paperwork with the SEAI, 5 stars.
The two months of emailing with regards to getting an EV Home Charger installed, I'll give 1 star as they were answering from time to time.
The total lack of information regarding any possiblity of a Charger install and the final disregard and eventually stopping all communication should get minus stars, but It's going to be 0.

Very poor aftersales support! After 3 days they have installed the solar panels, half of the sockets in my house stopped working. Called support service she is very polite and professional said it will be within 48 hours after logging a ticket. I followed up after 48 hours she said will contact support service again. 72 hours now no one is calling. I have referred 4 people but retracted my suggestion told them do more research.
Alexandra 5 star able to explain properly the system the ROI years, which system will suit me best.
Onboardding 3 star - no proper hand over after there staff resigned did not bother to pass to another colleague waited for a week for response. Manager was able to sort it out within 1 hour.
Electrical (Gaffney&Sons) 5 star very neat. Explained well the system and battery.
Roofers - 5 star able to make decision onsite which will benifit more to the consumer.
After sales - 1 star depends on how they will fix the issue.
Update on this case 28/08/26 - No answer from Operations team - followed up everyday - Im giving 1 star.. very frustrated now.. After they install your solar panels and Battery it feels like your on your own..
31/08/26 - Happy with Alexandra. following up the issue.. fixed all electricals and sockets all working within 1 hour, professional work from electricians.. waiting for roofers to check the panels on the roof..
Their call center needs to communicate and ring back clients if no answers from operations rather let them wait with no answers at all. Just a suggestion.. Ill give 4 star for improvement with communication..

The service was fast and they were very kind. The explained the process very well. Highly recommend them to others

My introduction to the world of solar panel has been given a real boost thanks to Ben. Ecoplex can rest assured with such high quality staff. One can really see the lengths to which Ecoplex go in achieving the reputation which they have made for themselves. Thank you very much Ben for a thorough and informative assessment of our solar energy potential.

Excellent company to deal with. Prompt response to every query. Dean Creighton was the person we dealt with from start to end of the process, he was really helpful and patient with creating our project.
The workmen on the installation were excellent. Very professional and neat work.
Would 100% recommend Ecoplex Energy.

I very impressed with ecoplex. The team were very helpful from start to finish

After a few understandable glitches in the installation, Ecoplex left no stone unturned to solve the problems and gave me a 20 panel, 2 5kw battery system which I'm delighted with. Stephen, Ops manager, personally steered the team and I'm delighted with the result.
Full marks to Ecoplex.

I had an extremely frustrating experience with Ecoplex. Over an entire week, I made multiple calls and sent emails about expanding my battery storage, and they never once got back to me. In one of the calls I initiated myself, they quoted an outrageous €4,000 for a 5 kWh battery — a €2,000 markup on top of the actual battery price. When I challenged the pricing, they began dodging the issue, claiming they ‘don’t stock the battery anymore,’ even though it’s readily available on the market.I contacted other installers to explore alternatives, but none were willing to take on work involving an existing Ecoplex installation. They usually say your own installer should do it. If you’re considering them, be aware that you may face high costs, poor communication, and not receiving after‑sales support for future much needed expansions.

This company has ZERO after-sales, even if you want to spend MORE money they simple ignore you. I will leave this one star rating until they provide a decent after-sale support.

Had a great experience from start to finish. Glenn went through everything with me and was extremely helpful. My work was tying up my mates and he was able to accommodate a quick installation and the installation was exactly when he said it would. After an initial hiccup with the inverter the system is running perfectly and efficiently. The whole team from Glenn( sales) to Emily( customer service ) to Stuart ( technician ) all were so pleasant and helpful to deal with. Would highly recommend ecoplex to anyone