City of Edinburgh Council Avis 

Absolute morons . Fortune in council tax for nothing except housing druggies and immigrants

Edinburgh city Council installed storage heaters a few years back..I have since found out they are programed to come on at peak times during the day..so we are paying extortionate heating bills. I have been onto ScottishPower and Edinburgh city Council and both blame each other .
I have had both out and it's been nearly a month ..3 weeks with no heating.
Edinburgh council have said they can't reprogram the heaters so they should replace the storage heaters or reimburse everyone ....absolute disgraceful

I'm not going paperless that's for sure. The council expects everyone to own computers and mobile phones . I do believe my council tax money is paying for the letters you send out to us about our council tax . It's about the only thing we get for our money apart from getting our buckets emptied and even that's been cut back buckets are always over flowing . Bin men look inside the buckets of there's not much on n them they don't even bother to empty them I've already complained about this issue. It's always we need to cut back well they want to start collecting all the council tax money that's owed to them I know someone that owes thousands but because there self employed nothing has been done so the rest of us are penalised for paying an outrageous amount of money and for what.

I write this review as I want to highlight how dangerous George IV Bridge has become for pedestrians with all the additional parking of buses and taxis especially during the recent Edinburgh Festival.
During the festival this road was used as a car park for buses and taxis and there did not seem to be any control over how many vehicles were there or where they parked. Taxis especially were parked on double yellow lines, in bus stops, beside the scaffolding at the hotel and all down Victoria Street, places where they should not be.
The roads were so busy it is a miracle no one was seriously injured as to cross the road meant taking your life in your hands.

This problem has not gone away despite the festival being over, there are now numerous single decker tour buses, Edinburgh tour buses and mini buses using it as a car park.
It is difficult to cross the road as some buses park where you should cross and also park in LRT bus stops. On Monday our bus had to double park because of tour buses and there was barely enough room to walk single file between buses to reach the pavement. An elderly lady with a Zimmer frame struggled to reach the bus and there was no room to help anyone with children and buggies.
Not only do buses park where they shouldn’t but they sit with their engines running and can also be there all day as they are just advertising for their evening excursions.
Please, please can something be done to make this street safe again for Edinburgh folk and tourists alike as this cannot go on safely long term.
Check out my photos on Google Maps that in a small way show the problem , posted under dovetail.

Absolute disgraceful council. Nipped into a friend's for the toilet for 10 minutes and got a parking ticket for £50 and ignored. The debt collectors didn't send me any notice and took £250 out of my account. Don't know why anyone would want to visit Edinburgh anymore with a council run like a mob. I'd kill myself if I worked as a parking warden.

Incompetence at its finest. Issued letters threatening legal action for council tax I had already paid (they had attributed it to the wrong account, and had used the incorrect email address to try and contact me). Information regarding car sent to the wrong address despite all details being up to date, and being issued a fine for not acting on it (which I couldn't as I didn't have the information). The council refuses to take responsibility for their multitudinous failures, yet expect ever increasing revenue from residents. I have yet to work out where this revenue is being spent - maybe tarring over 100+ year old cobbles (in a UNESCO site), for no discernable reason. Clearly excess in budget so need to spend it all frivolous

1. "I am appalled, but not surprised, by the council's dismissive response to my legitimate concerns. The lack of accountability and transparency is staggering."
2. "The council's attempt to downplay and deflect responsibility for the issues I've raised is unacceptable. I demand a more thorough investigation and meaningful action."
3. "It's clear that the council is more interested in protecting its own interests than in serving the needs of its constituents. This response is a shameful example of bureaucratic
1. "Regarding the council's claim that the screeding process is necessary, I would like to point out that this does not address the underlying issue of delays and poor communication."
2. "The council's statement that they hold no requests for a new door is contradicted by my own records and correspondence. I request an explanation for this discrepancy."
3. "The council's assertion that the leak repair was completed within correct timescales is not supported by the evidence. I request a full investigation into this matter."
1. "I expect a full apology and a comprehensive plan to address the issues I've raised within the next 14 days."
2. "I demand that the council takes immediate action to rectify the problems with my home, including the replacement of the front door and the repair of the leak."
3. "I request a meeting with the council's leadership to discuss these issues and ensure that meaningful action is taken to prevent similar problems in the future."

This is mostly about Edinburgh Leisure, run by the council.

Stuck between two bus routes, both of which cause a 10 minute walk (Ainslie Park), tho Drumbrae is just as bad. Like you left civilisation!

I was twice sent a survey. First didn't have a hyperlink, second had someone else's completed survey with no option to edit and submit my opinion!

Twice the thermostat on the disabled shower hasn't worked, so the water is luke warm. On Monday I tried the other disabled shower and it was proper cold!

Today I was waiting to cross the road at the entrance to the nearby Morrisons and a car came round the corner, causing a tidal wave - cold shower for me before I even got to the gym!

On a side note, if it wasn't for monthly complaints, our recycling would never be collected!!!

They are thieves. Plain and simple. Have charged me for the same amount of council tax on the same year several times. They cover up their mistakes, and extort their citizens, the city is a state, and they don't clean up the rampant amounts of trash in my area or fix anything. If you don't like what's happening then too bad. They will take up to 8 months to respond to you and then just lead you round in circles. I have been sent letters threatening to freeze my bank account over council tax from years ago which they told me was cleared. Led round in constant circles. When it was shown they had 2 separate accounts on me they quickly deleted the one that was cleared up and recharged me my entire council tax for 2 years. Whole paper trail erased. Born and raised in Edinburgh but they have stabbed me in the back. I hate the council more than any other part of the UK government. They are the most useless, malignant, cancer in this country.

I live at the top of lasswade rd can you please tell me why there is a bus shelter at the stop going into Edinburgh but not on the other side going to Bonnyrigg
It is open wide with no shelter I would be most grateful if you could erect one

I’m a student in Edinburgh, and I am quite dissapointed. We have been given iPads, and I have to say that I’m very upset with the council. We’re the only council that gets iPads, and all the other ones get Chromebooks.

The thing is, we have a management profile called MDM, and it restricts so much… we don’t even have access to the app store, and a lot of websites sre restricted to..

As a visitor I have limited interaction with city management ... but I can see litter everywhere, weeds in paths and roads, and crumbling roads and paths.

Edinburgh council's processes when dealing with bus lane fines are, in my opinion, designed to heavily discourage complaints and are draconian.

I recently received a fine for driving through a bus lane on The Shore in Leith. I have driven down that road a hundred times during the trams works in recent years. However when doing so recently I was issued with a fine. Everyone be warned that there is now a bus lane in operation there. There was no signage to indicate that the priorities on that road had changed. Additionally the on road signage indicating it is a bus lane is almost impossible to see when you are stopped, and even harder to see if you are moving.
I have pictures of the signage.

I was going to complain about the fine but they heavily discourage this by two methods.

1. If you complain the fine effectively doubles. This is a disgusting cynical method of preventing complaints and massively disadvantages poorer people.

2. They cite 12 reasons for grounds for complaint, but inadequate signage is not one of them. In other words they can throw up a bus wherever they want, not adequately warn people about it, and go on to fine people for it. I am flabbergasted that this can be ok.

I will not be spending my hard earned cash in Edinburgh in future.

Every dealing or contact I have with Edinburgh Council results in conflict. Every time I make a report to them or ask for something to be actioned nothing happens. Telephone calls require half a day wait for an answer. I refer in particular to recycling issues and road issues which seem to be impossible for the council to act upon. They are a disgrace to the city of Edinburgh.

this thieves collecting my taxes but not doing duties like collecting the rubbish!

Who ever is in charge of the transport in Edinburgh city is totally incompetent the city is a disgrace lez Zones started on the 1st of June but they have major roads around the city closed or on temp traffic lights causing major congestion . The road outside one of the major hospitals the western general has been closed for weeks and plus the road adjacent to it which has a major school and a main route to the city was allowed to start road work with 3 way traffic lights at the same time not to mention the bypass closed for hours 2 weeks ago .the council would rather waste people's money on planters outside school roads which cars just drive around or on bollards for cycle lanes which half of them are missing who are these people in the council they need to get off their back side an out of the office and see what's happening around the city . Clowns

Edinburgh Council contractors are costing the tax payer a fortune and the worse thing about it is you'd do a better job fixing the problem yourself and feel proud about it, I recently had to wait weeks to get a drainage pipe fixed, was told it would be a big job and everything would need replaced but oh no not Edinburgh Council contractors as they were at my home today and all they did is used a jetter and duck tape and most likely told Edinburgh Council they were there all day but they were there for only about 10 mins top, the foreigners get better taken care of than we do it's a disgrace and it's about time we took every thing we hate about Edinburgh Council to the Scottish Parliament bit that will most likely be a waste of time too.

If u want to see a council waste money on projects that are not needed look no further. Roads crumbling but they bash on stealing cash from us and spend it on bike lanes wide pavements ulez.
Trams fiasco, incompetence.
Bins overflowing. Pavements a mess.
If I was so incompetent at my work I would expect to be fired.

Terrible - Spend all te available pot to extend trams over and over again when the roads are in a state of disrepair, Roadworks everywhere that never move, and attempts at closing charity ran Edinburgh leisure due to budget constraints. Would be more believable if you didn't spend billions on trams no one uses.

What a horrible city Edinburgh is turning into clearly overcrowded the roads are shocking and in need of major repairs but not all at the same time like the clowns are doing just now streets closed off to traffic temp lights on every corner and junction not be visiting again not value for money.