Westminster City Council Avis 

I am writing to formally complain about the conduct of Mr I. McCartney, Deputy Head Teacher, and a member of the safeguarding team at Grey Coat Hospital Sixth Form.

Today, at approximately midday, my daughter and I visited the school to enquire about her sixth-form application. Upon seeing us, Mr McCartney berated my daughter for not yet knowing which subjects she wished to study and told her that her grades were too low for her to be accepted. He then demanded to know which other sixth forms she had applied to and so that he would contact them to tell them not to accept her.

I found his behaviour extremely inappropriate, intimidating and humiliating, particularly given his senior position and responsibility for supporting young people. He also reprimanded me for speaking to my daughter in our own language, which I found disrespectful and completely unacceptable.

I am deeply disappointed by this experience and believe that such conduct falls far below the standards of professionalism, respect and pastoral care expected from senior staff working with young people.

I request that this matter be formally investigated and that appropriate action be taken. I would also appreciate a written response addressing the concerns raised above.

Thank you to the, street litter picker today, sorry don't know name, was gentleman, mature ISH, not many teeth, was so kind and knowledgeable when I asked for directions, a real credit to you

I am living in a high rise building managed by Westminster Council. We have a blocked garbage chute which has been this way for quite sometime. It is causing an infestation of insects and maggots and I have been pestered by tiny flying pesky flys surrounding my bedside trolley. Trying to call is a nightmare. You get onto a merry go round of a recorded message and options to choose from. These get you back to an advisor. It is the most incompetent useless system that only a council could create. No wonder the UK is a failed country.

Coperate thieves dont let outsider know about parking rules. Fines you a ticket on a Sunday where the sign clearly states mon to sat... disgusting council

S Love CEO of Westminster Council why he is letting Department's treat residents like Second class citizens I did have number of links in my home over they last year and after care team refused to get plumbers electricians and I got burnt from a switch that went on fire still they took mouths to get wireing fix as it had been done wrong Mr Love they CEO office says it's ok plus to leave me for mouths with out running water or heating plus year ago they gave me faulty heaters from china not pat tested leave me in a flat wear I had severe surgery on my spine and can not recover from the surgery as I live on hill and can not manage plus lifts keep breaking down and I must claim 79 step's and this is New building 3 years old and Mr Love they CEO his colleague's have been add vise by occupational therapy to move me to ground floor flat 2 year's ago as I had bleed and a clot on brain also my Doctors have given them in housing Department of Mrs Morgan they manager but Mr Love they CEO says it's ok they sent a electricton to my home with wrong component's so he turns of electric and blow a Fuse in they building and could not turn they electric on for another 5 hours because he didn't not know what to do they after care team said get on with it my fringe defrosted I lost all my food Mr Love CEO office says get on with it and as you can not use your hand after getting burnt by us it's ok and I have 20 percent use his office says get on with it it's Tax payers money we use we don't care but if lived in St John's wood it would be another story?

Red alert as per government and met warning and westminster city council have not shut of the communal heating in churchill gardens and the heating is on in the flats with some unable to turn it off. Lots of vulnerable people, raised the job and staff was not helpful or supportive and had no concerns that people are in risk of heat exhaustion or risk to life. Breach of health and safety to residents or care of wellbeing

There are problems that are just not getting resolved, problem inside flat. Some problems going on for years.

I received a Penalty Charge Notice from Westminster City Council for a vehicle I did not own at the time of the alleged contravention.

The contravention date was 11/09/2025. My DVLA V5C confirms I only became the registered keeper on 20/09/2025. I also provided bank evidence showing payment for the vehicle on 20/09/2025, clearly supporting the date of purchase. The vehicle was purchased in NORTHAMPTON, and I had no connection to it prior to that date.

I contacted Westminster at an early stage and submitted formal representations by email with full evidence. I then called twice to follow up. During one call, the representative read my email back to me and confirmed they could see my evidence and would resolve the issue. On another call, I was told the case had moved beyond Westminster and that I should ignore further letters, as they would contact the relevant department to have the charge cancelled.

Despite this, no action was taken to resolve the issue. I received no proper response or Notice of Rejection, and the case was allowed to escalate.

I am now being pursued by bailiffs for £560 for a PCN that I am clearly not liable for.

All formal evidence submitted shows I was not responsible for this charge. This situation has caused significant stress and unnecessary escalation due to poor handling, lack of accountability, and incorrect information being provided.

I have now had to submit an Out of Time Witness Statement to the Traffic Enforcement Centre to correct an issue that should have been resolved much earlier.

Dreadful local authority council tax department that never replies to emails, yet if you call they tell you to send an email (if and when they answer the phone).

IT systems also defective - having been notified that my online council tax payment was unsuccessful (the payment system froze mid-transaction) the payment was taken. Having already made a second successful attempt that means they hold twice the amount owed for the year.

All attempts to get an urgent refund have been ignored. The option to refer to the local govt ombudsman doesn’t kick in for months which is ridiculous when people are massively out of pocket through no fault of their own.

If I took this long to pay in the first place I’d be in front of a magistrate - sauce for the goose.

I spoke to a staff member named Doreen from the allocations team and she was very rude. She kept talking over me during the phone call. Tried to say I bided for a property when I did not. They are fully aware I have mobility problems with my knee and cannot manager stairs. Keep moving me down when I place a bid. I am now a lot lower when bidding closes. The temporary accommodation providers Stef & Philips have been trying to bully me and harass me into moving to another temporary accommodation because I have complained about anti social behaviour. The temporary accommodation provider Stef & Philips have transferred this person to the accommodation to purposely annoy me because I complained about a staff member. Told Westminster City Council about this temporary accommodation provider and they have been ignoring me. Sent evidence to the council too and still ignored me.

This is bang out of order and is not right.

Got sent 160 fine for parking somewhere where I hadn't even been , phoned up and the traffic warden had put the wrong number plate in , either not English and can't read a english number plate or you got Stevie Wonder doing the parking fines , send your traffic wardens to specsavers , joke of a company

The Verdict: 0/5 Stars
This website is a masterclass in how to alienate Tradesmen. If you're looking for a digital experience that feels like it’s been preserved in amber since 2012, Westminster’s Trade parking permit portal is the place to be.

The Digital Equivalent of a Fever Dream
Navigating this site is an exercise in pure frustration. It is stressful, confusing, and needlessly convoluted. Every click feels like a trap. The procedures are so long-winded and obscured that you start to suspect it was designed specifically to make you fail.

Designed for Desktops from a Decade Ago
In an era where you can manage your entire life from a smartphone, Westminster has decided to stay firmly rooted in the past. This site is not mobile-friendly in the slightest. Trying to navigate the menus on a phone is a nightmare of zooming, scrolling, and broken links. It’s like going back 10 years on the internet, but without any of the nostalgia.

The "Fine" Print
The real sting, however, is the cost. Because the procedures are so unclear, it is remarkably easy to think you’ve completed an application when you haven't. This lack of clarity has cost me several tickets already. The council seems perfectly happy to let their broken interface act as a secondary revenue stream through Penalty Charge Notices.

The "virtual" permit system is a great idea executed with the grace of a brick through a window. It shouldn't take a degree in systems engineering to park outside a business. Westminster City Council needs to stop hiding behind an obsolete interface and provide a service that actually works for the people paying for it.

These people have dislocated my knee. I am tired of being a guinea pig for stef and phillips. I now live in their new temporary accommodation in Enfield town “Nouveau House” a refurbished office building now mostly housing schizophrenics. Disrepair through the roof, tenants concerns of antisocial behaviour constantly ignored. I am begging you to get me out of here. 2 years Westminster council has housed me with them across different boroughs. I’m no longer scared of these people. Yes Westminster council are sending their disabled tenants here.

The first time the lift broke here, they left it for two weeks not doing anything. No updates. They had lied to me they had ordered a part in they provided proof of ordering. There was no part, they later told me it was a software issue. It could’ve been done in a day. The fact they let me wait for two weeks without any updates like a dog in a cage has messed me up so much. These people are sadistic. I can’t trust anyone anymore I cry constantly. I was trapped in my room for two weeks. I can’t keep doing this. I need stability and step free accsess. I was trapped in my last stef and Phillips accommodation for much longer too. The staff there were threatening when you report repairs. I complained about this during a panel with Westminster council on how to help homeless people, a panel I was then kicked out off as a result. They also ignored the fact I have hypermobility for two years. They never even installed a hand rail for me. A HAND RAIL. Now I’ve needed to use a crutch for half a year Even with a crutch use of the stairs is no longer safe. I’m terrified of dislocating my knee again. It can happen so suddenly.

This was wholly preventable. I’ve come to the conclusion the sadism must be part of the process. I need step free accsess. There is no way around this. You need to understand that nouveau house in Enfield is not acceptable for disabled people to heal. You’ve created a slum. You shouldn’t be allowing Westminster council to house us here like this. The walls are paper thin yet they don’t do anything about anti social behaviour. The lift installed is from the 70s it’s actually a joke. A JOKE.

I would give 0 if I could. I have had no resolution to customer service requests for months and months. The customer desk says to use online forms. No one responds to online forms or emails. Account Registration fails and no support is given. Online shambles.

Never reply to any complaints!
All they want is grabbing money from residents!
Just diabolic!

Westminster housing bid website is a waist of time because is run by corrupted officials for a personal gain.

Attempted to shut down Unite The Kingdom free speech event. What happened to free speech?

I would give zero stars if it were an option. The incompetence of this council is astounding. They make so many mistakes and even break the law, yet are avoidant of accountability. They are negligent and have made a mess due to their cohort of idiots. They are corrupt and the worst council ever.

Absolutely do not go down the line of HMO they will trap you and the fines are approx £2000 Westminster council are an organisation of making money weather its to put ridicules restriction on very quiet roads to make money or nonsense requirements in properties…Please please please read the document before you sign anything with the council of Westminster