Westminster City Council Avis 

Zero points. The one star was the lowest ranking available. In a nutshell as leaseholder you are held over a barrel. The customer service people are friendly but not helpful. Basically an out of office with the words: we are sorry for the delay unfortunately your issue remains unresolved’ wld be more productive and cheaper to us the tax payer or service charge payer.

I have gone thru various complaint procedures with them, being awarded with various compensation amounts, always peanuts but they confirm they have not ‘lived up to standards’ probably understatement of the year.

Having been a ‘customer’ for over 15 years - it’s a generally accepted concept that they are useless. But for structural and political reasons they remain there.

Get rid of the lot, aka city west homes.

Unfortunately I don’t see this happening if labour get in late 2024, but maybe another disaster might prompt a revamp of this shambolic organisation.

Westminster have a policy not to communicate in writing with tenants/residents which I found when addressing a letter to a council member which took six months for a reply and that was through a third party. However I am still awaiting a reply to a letter again sent to a councillor concerning tenants "repair charter" which they promised to implement in their "Fairer Westminster" charter which is just window dressing. Council tenants are seen as an irritant to WCC and they don't care as long as their staff have a "woke" life balance and stress free job - council tenants are bottom the list.

I am writing this review to share my deeply frustrating and disheartening experience with Westminster City Council regarding my homeless application. It is with great disappointment that I must address the unacceptable treatment I have endured throughout this process, which has left me feeling marginalized and unsupported.

First and foremost, it is crucial to highlight the issue of racism that I encountered during my interactions with Westminster City Council. The manner in which my application was handled demonstrated clear instances of racial bias, which should not be tolerated within any public organization. It is disheartening to witness such discriminatory practices persist within our society, particularly in an institution that should be committed to equality and fairness.

In addition to the racial discrimination I faced, I must emphasize the council's lack of consideration for my mental health. As someone who has been grappling with mental health challenges, I expected to receive the appropriate level of understanding and support from Westminster City Council. Unfortunately, this was not the case. Their inconsiderate approach towards my mental well-being only exacerbated the difficulties I was already facing.

Moreover, the council's failure to respond in a timely manner further compounded my frustrations. It took an astounding nine months for them to assess the medical form that I had submitted back in December 2022. Such a lengthy delay not only hindered my ability to secure suitable housing but also demonstrated a blatant disregard for the urgency of my situation. This lack of efficiency and accountability reflects poorly on Westminster City Council's commitment to serving the needs of its residents.

Furthermore, I provided comprehensive evidence from both my psychologist and GP to support my case, only to have it disregarded during the assessment process. This blatant oversight raises serious concerns about the council's commitment to impartiality and fair decision-making. By dismissing crucial evidence, Westminster City Council has failed to fulfill its responsibilities and has perpetuated a system that is inherently unjust.

It is disheartening and deeply frustrating to witness a public organization, such as Westminster City Council, treat individuals in such a deplorable manner. The experiences I have shared today highlight the urgent need for reform and accountability within the council's practices. It is my hope that by shedding light on these issues, we can inspire change and ensure that no one else has to endure similar treatment.

I urge the council to reflect upon its actions, acknowledge the areas where it has fallen short, and take immediate steps to rectify the injustices I have experienced. I implore community members, advocates, and public officials to join me in demanding transparency, fairness, and equality from Westminster City Council.

Together, we can foster a society that is inclusive, compassionate, and supportive of all its members.

The Westminster Parking website is shockingly bad. It has been "upgraded" this year and now, when purchasing trade permits, you have to first buy an evoucher and then claim said voucher from your account. The first time this happened I had no idea and thought I'd paid for the parking but turns out I had only bought a voucher and because it hadn't been allocated we got a parking ticket. So in other words, I paid for parking but still got fined. How is that ok? I appealed as this was a genuine mistake and you could clearly see the voucher on our account but no joy. We have to pay the fine - £65 if paid now £130 if we leave it. Honestly, I think they make this as difficult as possible just so that customers make mistakes and they can generate more income. By the way the one star is for the customer support team who also think the website is rubbish and are incredibly helpful and patient.

Got a PCN for stopping in a box junction. Tail end of car was just in the box and i was gutted that a minor infringement resulted in a Charge. Looks like an easy mistake. I then realised I have never driven in Westminster so This wasn't me. The picture displays a black ford van, I have a white car.

The letter emplores me to challenge by completing the form and mailing to them, no envelop, no stamp so it is up to me foot the bill. Also the fee won't be £65 and could increase to £195 if not settled within 21 days.

The OCR failed and there is no failsafes to stop threatening letters being sent out to innocent drivers.

They provide no easy, convenient, fair route for people to contend the PCN. If you have the temerity to challenge they could charge you triple.

Checked the website and I could challenge misread number plate in the end.

Charges they apply are grossly inappropriate and the nature of double or tripling fine is unfair. Operating similar to mafia or loan sharks.

Address the OCR! I cannot imagine reading a y as a v is an isolated incident.

They make respectful drivers hating the experience of driving along the city of London. With that net of spying cameras, every insignificant innocent mistake becomes a ticket of £65. Clever way for making money out of good citizens

Run by the UK Nazis communist government that has sold the UK to world health organisation and world economic forum corporation at the heart covid vaccines has caused excess deaths ulez set up for 15min city's just like the Chinese the prime minister lining own families pocket with tax payers money Chinese system run camers around the country ulez cameras getting installed around the country and the king (not my king) he can go to hell allowing GM foods to go unlabeled all treasonous

I have made numerous attempts to seek assistance from the Westminster council's team regarding a persistent issue. Despite explaining that the problem occurs from early morning until 2:00 a.m. the following day, I have never had anyone from the council enter my property to assess the situation. Each time I contacted them, I requested that someone visit my home anytime, preferably between 10:00 p.m. and 1:00 a.m. to determine the severity of the nuisance and address it accordingly. Unfortunately, the response has been consistently disappointing.

However, despite reaching out to them on numerous occasions, no one has knocked on my door.

And each time, the noise would invariably cease in the early hours of the morning, leading me to cancel my request for assistance. I took great care to stay at home, keep the premises clean, dress appropriately, and ensure that the phone line remained clear while awaiting help. However, no one from the council ever showed up. Dealing with them has caused more stress than the actual problem itself. If I had only contacted them once, twice or three times, I could understand the excuse of them being busy. However, I have persistently asked for their intervention over the course of several months, and I no longer have trust or respect for their service.

If the issue resurfaces in the future, I will be compelled to involve the police and inform them that my HA, and the council have been unresponsive. The text messages and emails serve as proof of my attempts to seek assistance. Despite my polite, patient, and passive approach, it seems that adopting a more assertive and forceful stance might have garnered better results. If I were to replicate the problem in the council's office foyer, I am certain that their security would swiftly remove me or call the police.

Enough is enough, and I have reached my limit with their lack of action. It is no wonder that people get away with harassing their neighbors when no one is willing to address the issue. Perhaps the council is selective or biased in their response based on the types of properties and/or individuals involved. That's my only conclusion.

They should all be replaced as they do not care about you, the one forced to pay for their services and the high salaries of the ones at the top:
1. I had the misfortune to live only near problematic neighbours who literally made me sick after being woken up every night due to their noises and until now I wake up with acid reflux - is just awful. I moved from one property to another in Little Venice area and the same happened in a building where most of the flats were let to people who spoke the same language (which I also learned when I lived in the Middle East) and my neighbour, a woman working for a religious school reaching 60 years old, kept having women only parties with loud music making me leave my bedroom, yet even in the living room her music was so loud - the porter knows what is going on but says nothing because they were born in the same part of the world: he is also very unprofessional himself as if hating European women who live alone. She was also letting rooms on AirbnB type site as soon as she started renting the flat herself with her young daughter and the constant noise was making me more sick with every day. 2 guys from Westminster council noise team arrived and said it was normal for neighbours to scream during the day and stayed longer to have a conversation with my loud neighbour while introducing themselves to her but not to me. One even said, both of foreign origin, that old people call them to complain of loud kids parties during the day!!! How un-professional is that!!! Both men should be fired. Westminster tends to promote these people instead to maintain the 'equality'. My neighbour continued to have her loud parties although every weekend was having 'talking parties'. This is the type of women who was only shouting on speakerphone in her flat, although being told repeatedly the walls are thin - never changed her ways probably thinking is something wrong with her neighbours but not with her.
2. Even when complaining about noises during the night, Westminster sends all kind of people with 3 hours delay and if you tell them how bad is that they are aggressive towards you. When taking this matter with the chief exec, an old guy with poor standards, he replied in writing he knows his staff and the lady from the Noise team I spoke over the phone and basically he took her side as having great standards. Basically, you, the customer are a bad person and they are perfect, while they take your money!!!

Very unhappy with Westminster council
Moved out of my council flat after 25+ years
Was promised a lump sum as moving out
This was on the 3of march
Until today have not seen that money
I have sent lots of emails the reply are always the same!
I have been given 3 different dates for the money to be on my bank account,
Still not there
There’s nobody to speak to
So unfair from Westminster ,
I have no choice but to wait and hope they will pay!

Westminster council tax department sent bailiffs to my elderly octogenarian mother, my disabled sister on disability benefits and non-residents chasing for council tax aggressively during cost of living crisis. Truly appalled at their Scrooge-like behaviour and attitude. Would give them negative stars

Requested for a repair on the behalf of the tenant who is an elderly person. Apparently as a household member, I still do not have the permission to request the repair and I have to get one in writing.

I really think this is way overboard.

Incompetent , rude and you can't speak to anyone. The council Tax department is a joke, as I can not get hold of anyone for a query via the telephone, it's all automated. The Housing repairs system is beyond a joke, they use Morgan Syndal who have taken months do sort out a basic repair and managed to do more damage, I'm still waiting for it to get sorted since Oct 2022. Not only that they use apprentices instead of qualified workmen, that are not only incapable of fixing a cardboard box, they're also rude and arrogant. No basic manners, social or people skills. What happened? This council use to be so good and now it is a total shambles.

Great service. Prompt responses on any planning submissions. Most notably, the bin collection men are amazing - incredibly friendly and helpful! When we first moved in and had a million boxes from packing, they took all of it in the one go (even though there was so much!). We also get 2x bin collections per week in our area (across the street in Brent council is only fortnightly!!). Thank you so much.

Hi.
Today I lost my phone on the street near Warwick road.
When I called from Tesco Security man to my number gentleman answered to me. I was very surprised because I thought someone stolen it from my pocket in Tesco while I was busy with my 2 kids. So this man and 2 others brought me phone back. Their numbers are 6930 and 6932.(Security or Safety mans in uniform I don't know so sorry but I wrote their numbers from their shoulders) I am very grateful to them. Thank you so much

Westminster permits: dont accept doctor's letters as proof of address neither do they trust insurance policy document as proof.

A mobile phone bill seems more credible than NHS letter for westminster permits!

Organisations like banks and bill providers dont send out paper documents.

What do household members have to do to prove proof of address. This is getting silly.

A BREATH OF FRESH AIR AT HOUSING, LUPUS STR. PIMLICO
I want to express my Thanks and Gratitude to the staff at leasehold operations south Westminster (Lupus street) for their exemplary attitude and practical help, advice and guidance in helping me manage a complex financial issue.
During the last year and a half, a combination of work-related pay (furlough) and unexpected expenses plus already taken commitments disrupted my regular housing-related obligations.
I have never been in a similar situation before.

A few days ago, I realised for the first time that I hadn't received the" Reminder letters " or" Final demands" or WARNINGS despite the long delay in keeping up with my payments.
I maintained contact with housing personnel and advised of any developments in my circumstances.
The issue became even more urgent when another significant bill demanded my attention.

My interaction with leasehold operations over delayed payments was one that I never anticipated.
All staff I contacted offered advice and a way forward in resolving the issue at hand.
On the other end of the phone, a friendly and approachable person made it possible to see the human touch of a caring system.

There is a breath of fresh air at housing Lupus street.

I expected a ruthless approach and countless postal repetitive warnings and final warnings, threatening language, court orders, prosecutions.

Organisations are living, fully functioning organisms with humans engaging in sync, and with fundamental common values can transform communities can transform lives.
Something is changing at Housing, south Westminster, Lupus street. A breath of fresh air, and I want to thank everybody for their help and advice.
I was reassured, listened to and offered clear advice by knowledgeable and competent staff.
I've talked over the phone and exchanged emails with many staff now at Housing, Lupus street. All without exception reveal a renewed, "can do" positive attitude.
My personal experience and a profound sense of gratitude are the main reasons I am posting this.
The staff are making a difference.
Meeting one of you last year helped me restore some desperately needed faith that things will get better in the end.
Thank you, keep up the great work you are all doing

CELEBRATE.

Westminster Council make life harder, harder and harder for drivers to the point where it's now impossible to function. If the very few disabled bays available are taken, life is impossible for a disabled driver because of Westminster council's greed to profit as much as possible by blocking/ banning parking and charging exorbitant fees that force people into a debt spiral. How is a disabled person supposed to drive around for 1 hour looking for a parking space far away then walk to their destination?
STOP MAKING LIFE IMPOSSIBLE FOR LONDONERS.

Catherine in Glasgow House went beyond the call of duty helping me with my parking problem today