Ordering online from Edisons has been very straightforward, economical, and responsive. Most impressive was their response to a malfunction I had with a piece of equipment purchased 2 years ago. Af... Voir plus
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Lisez les avis des autres
We purchased a PLANTCRAFT 4-Stroke Tiller Cultivator less than a year ago, with warranty, trying to deal with Edisons customer service is a joke, we have been passed around to all different department... Voir plus
L'entreprise a répondu
Update-my fault didn't see email's in spam There were no bolts in the box to put it together so we had to improvise just to get it under cover now they WONT answer my emails I will change t... Voir plus
L'entreprise a répondu
I have to admit had two issues place orders as my internet kept dropping mid order but both times Darren in support done an amazing job sorting things out instantly. I could not be happier with the s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We are a fast-growing online retailer of home, garden and outdoor machinery products. Our products range from lawn mowers and chainsaws to wood chippers and log splitters! Established for over 10 years, we are one of Australia's leading and fastest-growing e-commerce companies. Our success has seen us featured in BRW fast-starters, Sydney Morning Herald, A Current Affair and Sunrise. We’re the Aussie underdogs taking on the big retailers. Since 2006, our Sydney based company has helped over 1 million Aussies save hundreds of dollars on garden machinery tools by cutting out the expensive middlemen and going directly to the manufacturer. We have shipped over 2 million products across Australia, currently employ over 150 staff and operate a massive logistics network with warehousing covering more than 20,000 square metres. You could say that we’re a bigger, stronger and faster version of ourselves.
Coordonnées de contact
2 Costello Place, 2147, Seven Hills, Australie
- 02 8667 7842
- support@edisons.com.au
- edisons.com.au
4,4
Excellent
698 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Ordered water pump Tues midday received…
Ordered water pump Tues midday received Wed next day,....... superfast transportation. Looks & feels really well made. Well priced. Manual is absolute garbage
30 septembre 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Paul,
Thanks for your feedback! We're glad to hear the pump arrived quickly and met your expectations on quality and price. We’ve also noted your comment about the manual and will keep working with our team to improve wherever we can. Appreciate you taking the time to share your experience!
Regards, Jake
Had a little trouble working out how to…
Had a little trouble working out how to get upper box out, no way of downloading instructions, managed to work it out, one wheel would not go in because of damage to the receiver tube. Other than that I still gave four stars.
24 septembre 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Geoffrey,
Thank you for taking the time to share your experience — we truly value your feedback and are sorry to hear about the issues you’ve encountered with the upper box and the wheel.
We understand how frustrating this must be, and we want to make things right as quickly as possible.
To help us assist you accurately, we have sent you a request via Trustpilot. Please provide your order information at your earliest convenience so our team can review the situation and offer a timely resolution.
You can contact us directly on socialmedia@millstrading.com.au
We’re here to help and look forward to resolving this for you.
Warm regards,
Trey
Social Media Team
Good price and fast delivery
25 septembre 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Rod,
Thanks for the great review! We’re really glad to hear the price and delivery speed hit the mark for you. Appreciate your support, and hope to serve you again soon!
Cheers, Jake
First class service and product
The reviews this company receive engendered instant trust and from my first communication (on a weekend) the service was outstanding. Ordered a lawnmower on a Sunday night and it was delivered at our chosen time on Monday night. We are thrilled with the product, the service and efficiency. Couldn't wait to mow the lawn this morning and it's perfect!
22 septembre 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi there,
Thank you so much for your fantastic 5-star review! We’re thrilled to hear that you had a great experience from start to finish and that your new lawnmower is perfect.
It means a lot to us that our service and efficiency made such a positive impression, especially with your quick delivery.
Enjoy your mowing, and if you ever need anything else, we’re here to help!
Regards ,
Hana
Second item I have purchased
Second item I have purchased. Delivery was prompt. And goods were as expected.
16 septembre 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Craig,
Thanks so much for coming back to shop with us — we really appreciate your continued support! We're glad to hear your second order arrived promptly and met your expectations. If there’s anything else we can help with down the line, feel free to reach out.
Regards, Jake
Great experience with Edison
Great experience with Edison, delivery was within 24 hours. Great Product
16 septembre 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Rayjeet,
Thanks for the great feedback! We're thrilled to hear your experience with Edisons was smooth and that your delivery arrived within 24 hours. We work hard to make sure both our products and service hit the mark — glad to hear we delivered on both! Let us know if we can help with anything else.
Regards, Jake
Great experience using Edison
Great experience using Edison. Shipping was efficient and great value!
12 septembre 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Michael,
Thank you for your kind words! We're so glad to hear you had a great experience with Edisons and that the shipping met your expectations in both speed and value. We appreciate your support and look forward to serving you again soon!
Regards, Jake
Excellent purchase experience
Very easy to shop, buy and pay.
Bought the product in the morning and received it on the same day.
The price is extremely competitive.
12 septembre 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi James,
Thanks so much for taking the time to share your experience — we’re thrilled to hear everything from browsing to delivery went smoothly for you! Appreciate you noticing the pricing too — we work hard to keep it competitive. Enjoy your purchase, and we hope to see you again soon!
Regards, Jake
Smooth Running
Great prices. Easy to navigate website. Excellent seller communication. All went smooth and very fast.
Dump Cart arrived today easy to put together up and running in no time.
12 septembre 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Josephine,
Thanks so much for the great feedback! Glad to hear the dump cart was easy to set up and everything went smoothly. We appreciate your kind words about the website and communication — enjoy the new gear!
Regards, Jake
Happy with the purchase of the…
Happy with the purchase of the generator thus far let's hope it lasts well.
5 septembre 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Trudy,
Great to hear you’re happy with your generator purchase! We’re confident it’ll stand the test of time, but if you ever have questions, we’re just a message away. Thanks for choosing Edisons!
Best regards, Jake
Very quick delivery from order to…
Very quick delivery from order to delivery
6 septembre 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Norm,
Thanks for the great review! We're really glad to hear your order arrived quickly—getting the right item to you fast is what we aim for. Appreciate you taking the time to share your experience, and if you ever need anything else, we’re just a click away.
Regards, Jake
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Garry,
Thanks for the great feedback! We're glad to hear you were happy with the same-day delivery, and even happier that it offered great value. We’re all about making it fast, affordable, and hassle-free, so it’s great to know we hit the mark. If there’s anything else we can help you with, feel free to reach out—always here to help.
Cheers, Jake
Unit arrived on time.
5 septembre 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Joseph,
Thank you for your review. We're glad to hear your unit arrived on time.
If you need anything else, please let us know.
Regards,
Ace
Social Media Team
Great service, very fast delivery, great products
I have purchased from Edison's many times over the past 6 months and so far their products have exceeded expectations. My latest purchase was for a 22" chain, on special for under $150. My old chain saw was going to cost more than that just to get it running.
Customer service is fantastic, delivery is outstanding, considering how unreliable Aust Post is nowadays.
4 septembre 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi there Scott,
Thank you so much for your continued support and for taking the time to leave such a great review!
We're thrilled to hear that our products have exceeded your expectations and that your recent chainsaw purchase was a great value.
It's also wonderful to know that our customer service and delivery met your standards — especially in today’s delivery climate. We truly appreciate loyal customers like you and look forward to serving you again in the future!
Regards,
Hana
Good communication
Good communication, had a query and received a reply next day. Very good service can’t fault Edison’s.
2 septembre 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Robert,
Thanks so much for taking the time to leave this review! We're really glad to hear your query was handled quickly and clearly — we know how frustrating it can be to wait around for answers, and it's great to know our team hit the mark for you! If you ever have more questions down the line, don’t hesitate to reach out — we’re always happy to help.
Cheers, Jake
After sales service is a joke
4 septembre 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi John,
We’d like to thank you for bringing your concerns to our department.
Based on our thorough review of your inquiry and the feedback you’ve shared publicly, we’d like to clarify a few important points.
Firstly, while we aim to provide the most comprehensive support possible, circuit diagrams are not provided to us by the manufacturer, as they are not part of the standard production documentation.
As the retailer and brand owner, we take product support seriously; however, certain internal technical specifications are not shared beyond the manufacturing team, but we will do our best to help with any troubleshooting or alternatives available.
Secondly, in relation to your claim of purchasing the Rossi BT-750P charger from Edison’s two years ago, we carefully checked our records under the names (J LOUDON & John loudon) and email addresses you provided but were unable to locate any such purchase.
This makes it difficult for us to verify and assist further without additional purchase details.
While we understand your frustration, we respectfully ask that one outcome does not define the overall after-sales service we provide, as our team consistently strives to assist customers to the best of their ability within the limitations we face.
Regards,
Ann
Social Media Department
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Rod,
Really appreciate you leaving this review. We know how frustrating it can be when something's missing, so we’re glad we could turn that around quickly for you. Thanks for the trust — and for giving us the chance to make it right.
Regards, Jake
Very happy customer
Next day delivery was the quickest I've ever had from an online supplier, enabling me to start my project earlier. Very happy with the quality and ease of assembly of the mobile scaffolding. Just the thing for painting 10' patterned plaster ceilings and will be handy for trimming hedges as well.
29 août 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Ian,
Thank you so much for your thoughtful review! We're glad the quick delivery helped you get an early start, and it's awesome to hear the scaffold's working well for both your ceiling project and hedge trimming. That kind of versatility is exactly what we aim for. Appreciate you sharing your experience!
Regards, Jake
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Scott,
Thank you so much for your kind words! We were thrilled to read your review about how easy it was to navigate and shop on our site.
We're constantly working to make sure our website is as user-friendly as possible, so your feedback means a lot to us. It's great to know our efforts are paying off.
We look forward to seeing you again soon!
Regards,
Ace
Social Media Team
Purchasing was quick and easy and the…
Purchasing was quick and easy and the item was delivered on time.
23 août 2025
Avis spontané
Réponse de Edisons - Online Machinery & Hardware Specialist
Hi Peter,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a great experience and that your purchase was quick, easy, and delivered on time.
We really appreciate your business and hope to see you again soon!
Regards,
Antonette
Social Media Team
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