Electrolux Avis 

Never ever buy an Electrolux product - their customer service is appalling and Pacifica, the company they use for repairs is just as bad. The drum on my 4 month old washer dryer went and Pacifica took 2 weeks to come and tell me I needed a new drum and then it is another 2 weeks before they can fit it. I called Electrolux who basically said it’s Pacifica’s issue and when I asked for a new machine they told me the warranty is for repair only. I was offered £100 as a goodwill gesture towards laundrette costs - we are a family of 5, do 3 washes a day. A laundrette wash costs £7 so for even 14 days it will cost us £294. I will never buy an Electrolux product again.

We bought an Ikea kitchen and the fridge/freezer failed after 2 years while still in 5 years warranty.
Electrolux handed the case to a third party company for repair, this company Pacifica made a booking to come and inspect the appliance. They came in and they booked the repair one week later but no one turned up.We have called them and they told us they don't have the part and is only available in November (3 months waiting time). We have contacted Electrolux but they wouldn't do anything.
Ikea won't do anything.
Electrolux won't do anything.
I have no fridge freezer for 4 weeks already and no idea when will this be fixed.
Repair 11020943/1

Contacted Electrolux for some advice.
Takes them weeks to reply. Then they advised me to contact the housebuilder (1930 house)
Electrolux "won't offer any help that's not in instruction mannual" I only asked which adhesive to stick display panel back in freezer
Shocking customer service

After contacting them on a window A/C unit , I gave them all the information on a 5 year warranty unit and I was told item still has warranty and the compressor is guaranteed and that they will give me a new unit .
Weeks later , summer almost gone , now they claim that the last 3 digits of the unit does not match the serial numbers of the unit .
They took the information over the phone when I made a claim , my spouse spoke to them and she speaks excellent English .
If the serial # is wrong ! its bcuz they wrote it wrong on their end .. I have an Invoice and its the only A/C unit that I have , these tactics are their excuses so they don't honor a warranty !!
I will BOYCOTT everything that has Electrolux attached to it and will tell everyone how they refused my warranty over their own technicality ...

Avoid Electrolux, with their well-deserved 93% one-star review rating. Their customer service is lousy. They told me they could get a part to fix my dishwasher, kept me waiting for six weeks, then informed me that the part was now obsolete and there was nothing they could do. Dreadful.

Sent the wrong part out, asked for them to check the part. they confirmed it was wrong but would not replace as it had been fitted. Had to buy a new one.

No apology just a tough that's our policy.

Fridge/freezer manufactured in 2007. Cooling on fridge section has failed. We are told parts are no longer available, and we need a new fridge. I understand that this type of failure is fairly common, and the parts are fairly basic. In my opinion, Electrolux should still have these parts. Our replacement will not come from Electrolux.

My fridge freezer under warrenty was deemed unrepairable 3 weeks ago after breaking for a third time and still no new on the replacement. It's been a horrible experience with so much food wasted and very high energy bills that nobody will compensate me for. Do yourself a favour, stay away from electrolux. Their warranty is worthless.

Ordered new filters for my hob. They arrived smashed in the box. I’ve called and emailed numerous times only to be ignored every single time by email and given absolutely no help on the phone and pushed onto the next person who couldn’t help me. I’m now down €260 and still have no filters for my hob. Not forking out more money that I don’t have when they should’ve been replaced already.

RUN RUN RUN that’s all I can say! They are the worse, they promise rebates they never fulfill. I bought over $6,000 on appliances, they send me a virtual card worth $2,000 and the card never worked. I called the bank, ELECTROLUX, spoke with supervisors, managers. No one , nobody , help me. They send you from person to person but nothing was solve.

I moved into a new house 4 months back. I have a gas hob from Electrolux, which is supplied by a builder. The gas hob has started getting lots of spots on it despite just being cleaned using a mild washing up liquid. When connecting with customer care, they are only suggesting to change the spray to use and nothing about the current situation of gas hob. If just in 4 months the hob is becoming like this, I doubt the manufacturing quality of Electorlux. Don't buy anything from them

It's been 2 months that we've not had a working fridge-freezer. Electrolux customers services refuse to help me any further. The replacement part needed is unavailable and so the repair keeps being delayed. They will not replace it as their warranty policy says that they must attempt repair first. I have a young family, it's Summer, I have no working fridge-freezer. I am absolutely disgusted that this is deemed to be acceptable and am taking it as far as I can.

Moved into a new house 2 1/2 years ago. Fridge freezer had a 5 year warranty. Which Electrolux initially disputed when it went wrong. Took ages for an engineer to come out and we are now having to wait for parts despite the engineer classing it as a write off. So we are pensioners struggling for 3 months without a fridge freezer that works. Electrolux more than don’t care. They must think people will get so stressed with the delays they’ll just go and buy a new one. Which my wife wanted to do but as a matter of principle I won’t let her. Others on our estate have had similar issues. This company are simply awful and should be avoided at all costs.

We brought an Electrolux dishwasher from John Lewis. After less than a year it stopped working and started turning off and on on its own. We can't use it properly and have to wash manually as a consequence of that. As it has a guarantee we called Electrolux and different engineers came to our house changing different pieces (we found out that the same pieces were changed several times). They came up to 6 times as they coul not find what the problem was to tell us that the problem was our socket which received more than 240 V. We called an electrician and paid him to do a full check on our socket. He said there was no issues with it and that the power received was normal for a socket in the UK and therefore these dishwashers would not be fit to be sold in the UK and Electrolux would have hundreds of them being returned. But Electrolux still say that it's our socket and they won't give us a new one. I wonder why if the socket was the problem they didn't realise that until the 6th time they came making us wasting our time. Obviously, as the electrician said the socket is fine and Electrolux is messing us around to avoid giving us a new dishwasher which is our right as customers because it should be covered by the guarantee they claim you have. We are now saving for another dishwasher and will never ever buy anything from Electrolux!!!

Stay well clear of this company. I ordered an AEG Gas Hob. I was not aware AEG was owned by Electrolux, had I known I would have never ordered from Electrolux. They failed to deliver and did not have the manners to inform me, for a wasted day. I canceled the order and got my money back.

Terrible, Very unprofessional.
Twice my appointment has been cancelled due to sickness which was a LIE. Booked an appointment for a Friday twice and both times it has been cancelled less than 24hrs before. I then do some digging and see if I can rearrange for another Friday and they say it can only ever be a Tuesday. This suggests that the real reason is because they cant do Fridays and that the engineer was not sick. Why let me book a Friday in the first place for them then to say that no appointments can be for a Friday. Clearly it was a cop out and I would mind if it cant be a Friday in the first place, I would understand that but for my booking to be confirmed twice and then cancelled 24 hours before with the reason being the same and a lie both times is frustrating. My chat with customers services was then all of a sudden ended without me being able to respond. Joke

We were provided electrolux appliance when we purchased a house in September last year. It's only been 7 months and the door rubber gasket of the washer dryer unit has torn. when I reported this under warranty, the team said that it comes under wear and tear. I mean, are your kidding me!! is 7 months a reasonable amount of time for it to break? The unit costs around £1,500. What a waste of money. I would appreciate, if someone from the company gets back to me with a more appropriate response

Awful after service through warranty.
My microwave has still not been repaired despite being reported more than 10 weeks ago!

Dårlig kundeservice! Hold dere unna!!
Man får ikke svar verken på telefon eller chat, til tross for at beskjeden fra dem er at ventetiden er 10 minutter.
Nettopp ventet i 30 minutter på telefon og ble plutselig brutt. I tillegg har ventetiden i chatten vært flere timer lang (til tross for beskjed om en ventetid på 10 minutter).

Skikkelig dårlig kundebehandling!
Styr unna!

Booked a repair for a freezer on the 14th March paid a fixed fee repair.
Date of repair given as 23 March cancelled by Response services on the 16th March re-booked for the 21 March cancelled by Response sevices by phone on the 21 march and re-booked for the 28th March.
Engineer turns up and confirms the fault but as there is ice on the condenser and his steamer is broken he can't carry out the repair until the freezer defrosts itself. Leave us and phones later with an appointment for 17th April !
So no freezer for another 21 days
Complain to Electrolux lady says she will ring me back once they have spoken to Response Services but no call back so had to chase it up again .
lovely lady dealt with my issue but Electrolux are powerless to bring any appointments forward to a reasonable waiting time.
Quite frankly I will never knowingly buy an Electrolux appliance as there repair contractor is not able to offer repairs in a reasonable time scale and not willing to send out fully equipped repair engineers.
In fairness to Electrolux they have refunded the repair cost as a gesture of good will But effectively thats a 34 day wait for a repair on a 3 year old freezer and it's still not repaired.