Electrolux Avis 

Købte nyt komfur for 3 år siden, det er brugt i 1.5 år (vi bor i kolonihave i sommer månederne) og nu varmer ovnen ikke korrekt. Electrolux skrev blot at jeg kunne bestille en tekniker hos dem - for egen regning.
Havde dog en forventning om at et komfur virkede i længere tid end under 2 år ...
Kan IKKE anbefale detter mærke.
54698 Electrolux komfur EKK60500OW

I bought a new stove 3 years ago, I've used it 1.5 years since we live in the "kolonihave" during spring/summer. Now the oven doesn't heat properly, and Electrolux just tell me to pay for the reperations. Imagine a stove only working for less than two years!!!
I CAN'T recommend this brand.

My Electrolux washing machine needed a service visit, when the technician came and he did not fix anything at all, but declared it was not a product failure. The next day, I received a bill 1800 dkk for this visit. It is half of the machine price bought from new. And it is within 2 years guarantee. I would never recommend this brand!

I have had an Electrolux oven for 4 years. I am now replacing the rubber insulation band that seals the door for the second time. Electrolux charges CHF 55 (EUR 55, USD 60) for this simple thing that keeps burning/breaking. Plus 16 handling fee.

Customer service is terrible. 1.5 hours to speak to someone. 3 times cut off, left 2 voicemails. Only managed to speak to someone when making a complaint.

I think a 1 star is too high. I am soo tired of repeating the issues I have faced so won’t leave a long message but the products are poor and the aftercare is even worse than their products. The most awful customer service I have ever encountered and if they send you to Pacifica for the repair, don’t expect anything better than Electrolux. BUYER BEWARE

Zanussi integrated F/F faulty from day 1. Long story but after first being told I was using it wrongly?? I’ve had 7 service calls with 3different components replaced all to try and cure the original fault, none of which have worked. Because it will work for a short time following a repair it has taken 3 years to try and find the fault and they can’t, they now to tell me that because it’s out of guarantee they won’t exchange it. It has never worked correctly so it wasn’t of merchantable quality from day one. I’m left with a supposedly frost free f/f which ices up in the fridge and freezes food in the salad drawer. I’ve always had Zanussi appliances (now owned by Electrolux) but never again. Their after sales stinks.

Do not buy!!! Wish I read reviews before purchasing.
I’ve got 6 of Electrolux appliances in my new house and all they do is brake!!! We’re only 6 months in our new home and all we’ve had is issue after issue.

Also The customer service team are absolutely shocking!!!!

If you need anything looking at / fixing they give you a 3 hour time slot the evening before at 9.30pm+!!!! If you can’t make there EXTREMELY late notice call out app you have to basically deal with a broken appliance .

If your both self employed like we both are , you don’t stand a chance of getting anything fixed , we’ve lost sooo much money since moving in because of this rubbish company and having to take days off for broken appliances which I’ve made clear to them but apparently nothing they can do.

Unless you want broken appliances and have got allllllll the time in the world to wait in for appointments DO NOT BUY.

glass on hob split in two they wont replace it. the faulty product is in warranty but they have small print that covers them because they know its a terrible product. I feel ripped of by them and IKEA

It is noteworthy that this company makes no attempt to respond to reviews on Trustpilot of any of its products under the various trading names it uses. Customer service is just not in the company culture - they dont reply to letters, e-mails or telephone contacts. The managing director in Stockholm also ignored a courteous letter commenting on a product I had purchased. I laboriously read through the Electrolux annual report - not one mention of customer service anywhere - just a comment about how it is trying to make more money through repairs!

After a negative experience with a Zanussi washing machine which failed on the day of installation and complete failure of Electrolux to help, I resolved never to buy another Electrolux product again. However I recently had a problem with an AEG cooker, which was three years old and I had purchased before my Zanussi experience. To be fair it had performed well until this problem which I suspected was caused by a defect in the element of the upper oven. I went on line to book a repair which of course would not be under warranty. I filled in all the details and was surprised to be asked to register the product - something I had done at time of purchase. After doing that the page stalled with no explanation. This occurred on three later occasions so I then followed the route of booking a repair through their on-line chat. After posting my message, I waited, and waited and waited and waited until eventually giving up after 30 minutes. Finally I tried telephoning to be greeted with a recorded announcement saying "they were changing their spares arrangements" and the call might longer than usual to be answered. Needless to say I was cut off before anybody responded.

I contacted a local repairer who sorted the problem quickly after procuring a replacement element.

Never buy Electrolux - they trade under AEG, Electrolux, Frigidaire, Molteni, Westinghouse, Zanussi, Parkinson-Cowan, Kelvinator and some others. Also be wary of buying from John Lewis and others who frequently badge Electrolux products as their own.

HORRIBLE SERVICE, THEY STEAL YOUR MONEY
I had the worst experience with your engineer! Not only that he was totally useless, unhelpful, he insulted me without any shame at all! A lady home on her on, he even attempted to walk up to me!!!

I've contacted Electrolux to get the fridge repaired in the flat i moved in. Firstly they couldn't even help me to find out if the fridge was still under guarantee although i gave them all the details. They charged me £159 to send a service and the person said he doesn't think he can fix it even he was just at the door without checking the fridge!!!!!!! He opened the door and said I need a new one, this can't be repaired as we can hear the water gargling sound! The contact could easily ask me if there was an issue like that but they STEAL YOUR MONEY to supposedly send a service. £159 wasted and trashed for no service!!!!!!! NEVER SEEN ANYTHING LIKE THIS!
I tried to contact the customer service a few times, waited on the line for 25-30mins each time and your rude customer service was not helpful. They always said it’s not their department who deal with it, whichever department i called.
I hope your business doesn’t carry on anymore and you do not harm other people!

I cannot describe but will attempt to how useless Electrolux customer service is. Our AEG oven was tripping continually for 3 years until it finally stopped working. We had their 3rd party engineer company out (Pacifica) to fix it. He discovered the harness at the back of the oven had actually melted! We waited 2 weeks with no working oven and he returns but hasn’t been sent the necessary parts to fix it. So he rings their engineers who say the harness has melted and they say they cannot see that in the pictures, which show it clearly has! So we cannot get a replacement. I complain to customer services to be told they cannot do anything but will send me £75 to buy a temporary appliance (I kid you not). I say why do I want to buy another appliance, why would I have 2!? Pacifica call again and say they will come back a 3rd time but this will be almost 2 weeks since their last visit. Meanwhile almost 2 months later after spending £800 on an oven it still doesn’t work, they won’t replace it, it is a possible fire hazard / design flaw and their customer service want me to buy something else. Absolutely useless and what is worse they don’t actually care.

I called to make an order of various kitchen appliances and was told that the freezer that I wanted was out of stock, however, I could order instead a Zanussi one which was in stock and had the same measurements. I was told that the freezer would be delivered at the same time as all my AEG products, so there was nothing to worry about.

I then received all my AEG appliances but not the Zanussi freezer. When I called the CS team, was told that, stock had not been allocated to my order and I had 2 options, either cancel my order and get a refund, or wait for someone to call me back a few days later to clarify if I could get the freezer, or not. And, even if I could get the freezer, it would take a couple of weeks for me to get it.

Appalling customer service. I called them in advance, prepared, planned and made sure my communication was clear so that, no surprises would happen, however, on the day, they failed to deliver what they promised during their sales pitch.

Have tried to call them but after 1h waiting, gave up. Wrote an email 2 weeks ago with no reply.

It took 90 mins to get a 3rd repair appointment - which was then cancelled. Appalling customer service

After 18 months my AEG (Electrolux group) cooker nearly set on fire, I was lucky to be home when the oven decided to go into self destruct mode the temperature was just going up and up I put a probe in the oven it was 260 degrees and rising , I switched the oven off and yet the oven was still heating up the whole back plate of the oven was now glowing orange the oven was switched off and still heating up this is a real safety failure which could have had serious consequences had it been one of the kids cooking their pizza. I had to isolate the oven to stop it heating up..! Electrolux customer care couldn’t care less about their customers and the safety of their products instead of replacing the dangerous cooker they have tried 3 times in 7 weeks to repair it and still it won’t work and they still insist on sending another engineer with more of the parts they have already changed . So please if you value your home and families safety don’t buy Electrolux or AEG products.

Had a problem with a vacuum cleaner, on two separate occasions they told me that they would send me a product. First time it was a replacement part and the second time it was a new vacuum.

The first time, I didn't receive a replacement part after a month and I called them up. They told me I'd have to call the warehouse department myself and ask if the item was in stock, which was ridiculous. They then called me back and said they found out that the item was not in stock. Well, if it wasn't in stock then they should have told me it wasn't in stock rather than leave me waiting for so long.

After this, they told me that they would send me a new vacuum. After some weeks I had not received anything, I contacted them only to be told that the vacuum has been discontinued. Again, horrific communication and lack of due diligence on their part.

At this point I have been waiting for months for any kind of resolution, I emailed them today asking for a refund. Without a doubt, the worst communication I've ever received from a company. I will never buy anything from this company again, because I know that if something goes wrong - they definitely cannot be trusted.

Elecctolux Very bad and rude service. This people sell unreliable and poor uneuipment and try to avoid replacement
.
Tian Africa does know what she is taking about at all.

Ben Allen
Madeline Selfe
Emma

I had a problem with a freezer and needed a repair. When you ring the number on their website you get an automated bot. After hanging on the phone for 15 minutes to speak to a human. The automated system told me that I would get a call back that day. No call came that day eventually got a call the following day. Tried to book a repair best they could offer was 10 days away and wanted paying before the booking was even taken. This is to repair a freezer. Do not buy products from this company. The service is terrible. Within 10 minutes I found a local company to repair the freezer next day.

Worst quality fridge freezer ever
Worst quality customer service ever

Bought the most expensive Electrolux fridge in IKEA, thinking it would be better quality. Within a couple of years, every single interior drawer was broken. I tried to live with it / used silver tape to patch it all up. This year February/March I thought I bite the bullet and buy some new drawers.. spent nearly £200. And now 6 months later they are all broken again.

Called up the spare parts people, but it was a straight ‘no’ for any kind of replacement. They wanted to give me a discount for purchasing again. Up until now I’ve spent probably 1000 pounds on a fridge full of gaffer tape. I said thanks for offer but don’t want to spend anymore on Electrolux s.h.i.t.t.y products.

I’m over 50 years of age, this is not the first fridge I’ve had - but the only one that has been of such poor quality, that broke so quickly. I am also probably one of the few Electrolux ‘brandloyals’ in the UK- having grown up in Sweden it’s always the first brand I look to for appliances. From now on I will actively chose anything BUT!

If you are reading this considering buying an Electrolux fridge I really recommend you not too. I never normally complain but this company has totally gone down in quality (judging by their poor Trustpilot rating I don’t seem to be alone! I wish i did my research before purchasing)

We bought a fridge freezer just over 2 years ago - it is broken (still with within 3 year guarantee). I contacted them and at first they seemed very efficient and organised an engineer visit for 5 days later. This is when the problems started. Electrolux contract out their repairs to another company - Pacifica. This other company is a disaster - Electrolux take no responsibility or ownership of the problem once they have contracted out. Pacifica changed the first appointment to a week hence with less than 24 hours notice. When somebody did finally turn up - he looked at the appliance and confirmed it was broken and then organised another appointment for 10 days after that. On the morning of that appointment I get another email confirming it for the following day - with no explanation for why they are not coming out on the day that they promised. We are still waiting. I can't get hold of Pacifica on the phone. When I speak to Electrolux - they say there is nothing they can do an refuse to let us speak to anyone further up the management chain - because "it is not their policy". I don't expect an appliance that cost more than £1000.00 to break after just 2 years - but if it does - I expect Electrolux to own the problem and sort it. This has not been the case. I won't be buying an Electrolux appliance again

I certainly would never buy an ikea appliance again and if I ever had to deal with Electrolux again it would be too soon. Avoid at all costs.
Useless, slow customer service if you can even call it that.
The engineer they outsourced to come and report on my broken dishwasher didn't look at the issues properly therefore the report was vague and invalid leaving me with a huge battle with ikea to get a replacement. Broke on installation and neither company takes any responsibility and I am just caught in the middle. They take 3 weeks to send a reply to say they wish they could help.
Honestly not worth the hassle to buy appliances via Ikea and this terrible company.