Electrolux Avis 

The oven door randomly shattered when not in use. The extractor fan (a separate unit) also randomly failed one day. In both cases, they DO NOT want to help, only to gouge more money.

These people do not care. Avoid Electrolux at all costs. Products are awful and the customer service is even worse.

My first ever bad review. Our oven would not load and so I was told a call out was needed because it was a software issue. For some reason they needed to do a credit check before logging a call out ??? They emailed to say no invoice will be issued until payment was made which they didn't know the final amount and how to calculate the VAT but were very helpful when it came to providing their bank details! THEN was ignored for 2 days after payment until I called and found out I wasn't contacted because the lady was off from work and no one else in the office could pick the job up!! The worst part was that I was told it would be a WITHIN 48 hour call out but once I made payment it was emphasised they "try" to do it within 48 hours. As I run a bakery, none of this is good enough especially when I've paid multiple tens of thousands of pounds in equipment.

All of this to then have a man turn up WITHOUT any software equipment and then over a thousand pound quote to getting the entire mother board changed because they don't know what the cause is even though they didn't test the software. Amazed at how this entire issue has been dealt with

I purchased a washing machine from IKEA, Electrolux make the washing machine and brand it as IKEA. Soon after purchasing the washing machine it developed a leak from underneath the machine. The engineer came out to look at it and said it was because above the soap dispenser was not clean, although it is where the water comes out so I am not sure how it wouldn't be clean. It was wiped and I was told it had solved the problem.

Quite a while later I noticed the plinth along the bottom of the washing machine was starting to change colour and it was expanding. I removed the plinth and noticed that it had gone mouldy and was completely damaged, it had been soaking up the water from the washing machine which was now leaking from the front and back. I contacted electrolux who told me that it was a few days out of warranty and that I would have to pay for a repair. I sent pictures of the damage done to my kitchen and that it was obviously damage that was done over a long period of time.

I have since purchased an LG washing machine, no way would I go back to electrolux or any other washing machine made by the electrolux group.

Buongiorno a tutti,
trovo priva di fondamento la motivazione da voi riportata, la lavatrice è sempre stata asciugata dopo ogni utilizzo e lo sportello lasciato aperto per cui non può esserci stato ristagno inoltre escludo nella maniera più assoluta che i vapori di un detersivo siano così aggressivi da corrodere lo smalto ed il ferro provocando ossido di Fe, il vs tecnico potrà confermare quanto scrivo che ha trovato la lavatrice pulita ed asciutta (sua osservazione) quindi non è una manutenzione errata.

Aggiungo che se fosse vero ciò che affermate il problema non sarebbe da imputare al cliente ma al progetto e/o realizzazione della guarnizione che non risulterebbe idonea alla sua funzione oppure, cosa che ritengo più probabile, ad un decapaggio mal riuscito sulla lastra che ha generato ossido dall'interno facendo staccare lo smalto.

Con queste premesse diventa ridicola la vs proposta di un ampliamento della garanzia portandola a 10 anni ed estendendola a casi eccezionali, fortuiti o ... in quanto sicuramente avreste poi trovato qualche fantasiosa motivazione per evitare l'intervento in garanzia, ma che idea avete dei vs clienti?

Nella mail ricevuta da Electrolux viene dichiarato che vi sareste occupati della riparazione modificando poi questa decisione negando la responsabilità e riversando sul cliente colpe e costi addirittura proponendo quella che definisco una "garanzia a pagamento" (se pago sostituite il pezzo).



A mio parere è comunque una questione di serietà nella quale forse avete parecchie carenze e larghi margini di miglioramento.



UN CLIENTE CONTENTO È UN CLIENTE CHE RITORNA ed io cercherò di evitare prodotti del vs gruppo.



saluti

gabriele bellini

I bought a washing machine (Zanussi) so far, so good, but haven't had a sensible solution to the problem. I reviewed it on the site I bought it from within a couple of days. It doesn't rinse the clothes properly, doesn't rinse the fabric conditioner into the clothes, towels and jeans being my particular bugbear. So ,so far we have had 2 operatives out, only to say there is no problem. I told the last engineer I have been washing clothes in machines for 48 years and never had this issue. Needless to say I cannot now get through, it tells me " the offices are now closed " at 10.30 am on a Monday. . . I only bought Zanussi as my dishwasher is fabulous!

The worst company to order a washing machine from. Firstly it takes ages to come, then it comes all cracked and damaged. I try contact them no one gets back to me for a long time & then when they finally do they say there is nothing they can do and that I’ll have to wait another week for another one to be replaced? This is honestly ridiculous and so frustrating, so I try give them the benefit of the doubt and say I want it by Tuesday atleast (I’m speaking to them Saturday) they’re saying they can’t do that and that they’ll try call me Monday? Call me Monday for what? If I have already explained my situation what else is there to talk about?

Honestly I’ll be making everyone aware of this company.

I have wrote a review/feedback on their website how to improve eoe8p39wv and they simply rejected that review as it had no 5 stars. It had 3. They look like elon so there is nothing more here to add. Hence 1 star on trustpilot, but I already see here only 1 start reviews 🫣

The washing machine is utter crap. It must be programmed by teenagers who never did any washing. 3.5hours for a whites wash or 18 minutes to not wash at all on a quick wash. You need to take a day off to do two washes for just your bedding! WTF! Doesn't fill with water properly, 12 minutes for a spin cycle that takes 20 minutes, most of the time not spinning. It is utter utter garbage

I submitted a request for repair in November. An engineer assessed the situation and confirmed that the appliance was beyond repair, suggesting a complete or partial replacement. However, due to internal issues, my case was mistakenly closed.

Subsequently, a second engineer visited in January and reported that the device was functioning, albeit with some limitations. Since then, I have reached out to Electrolux, requesting further assistance from the technical team. Regrettably, I have yet to receive any updates on the progress of my case.

The issue with my appliance is as follows: The program selector is faulty, allowing free rolling between settings. If the program is changed without resetting to '0,' the timer malfunctions and the device fails to shut off automatically. This poses a significant fire hazard, particularly with young children in the household.

I am becoming increasingly frustrated by the lack of resolution and communication regarding this matter.

Do not buy an appliance linked to this company.

If you have already, when it breaks, do not pay for a fixed price repair. They will come and look at it, not attempt to repair it, and then you will be out of pocket.

Dreadful company.

Absolute horrible customer service!

I have been chasing this company for 5 months, asking a refund as they charged me €229 during a repair while my AEG appliance was still in warranty, mistake 1. Following this, I had to ask for a refund and after several emails back and forth they promised me I'll get the refund in a couple of months. 5 months later, no update, excuses that there were issues with their accounting department and still no refund or solution provided by anyone. I wanted to file an official complaint through consumersales.be email but this email doesn't seem to work!

Worst experience ever. It’s an absolute disgrace that this company even exists

AEG Washing Machine, 7 yrs old with no problems until now. It started making a loud worrying banging noise when spinning so I initiated a Service call costing £169 fixed fee. Because I thought it was a good appliance I decided to take up their offer rather than purchasing a new one.

I am writing this to express my deep dissatisfaction with the service I received regarding the repair of my washing machine. What should have been a straightforward process has turned into a month-long ordeal, resulting in unnecessary stress, wasted time, and ultimately, no resolution to the issue.

From the outset, there were red flags. The initial diagnosis by your technician was completely inaccurate, despite a detailed video being sent beforehand to illustrate the problem. The same technician then identified multiple issues—requiring a new drum, rubber, bearing, and heater—raising serious doubts about the accuracy and communication within your team. When I inquired about whether the fixed repair cost covered all these replacements, I was told "yes" but advised to confirm with Electrolux, which I did.

Unfortunately, the service failures didn’t stop there. The first appointment was wasted, the second was canceled because there was “no technician in the area,” and the third was rescheduled due to technician sickness. These repeated delays meant that, one month after my initial call to Electrolux, I still had no working washing machine.

Your lack of contingency planning—evidenced by multiple cancellations and failures—suggests serious operational flaws. After three failed appointments, I demanded and received a refund, but this does not compensate for the time lost, stress endured, or the inconvenience of being without a vital household appliance for so long.

Had your team been honest and transparent from the beginning—providing an accurate assessment of the repair costs—I would have made the decision to replace the machine immediately. Instead, I spent a month juggling work shifts, accumulating a mountain of laundry, and dealing with your unreliable service, only to end up purchasing a new washing machine anyway.

I would have preferred to have been told that the washing machine, branded AEG was not financially viable to repair so I could have purchased a new machine before Christmas.

Going forward, I will not purchase another Electrolux-linked product, nor will I recommend your services. I intend to share my experience to help others avoid a similar situation.

Honesty, transparency, and reliability are fundamental to good customer service—qualities that were sorely lacking throughout my experience. Pacifica Group and Electrolux, I hope you use this feedback to improve your processes and prevent such situations for future customers.

I purchased this fridge expecting quality, but it has been a nightmare from the start. The first unit didn’t work at all and had to be replaced. Unfortunately, the replacement was just as disappointing, running at an excessively loud 72 decibels—twice the normal sound level for this model. It’s unbearable in a home environment.

This has been, without a doubt, the worst product experience I’ve ever had. I strongly recommend avoiding this fridge. Save yourself the hassle and invest in a more reliable option.

Yet again, I find myself having to write a review to get some sort of acknowledgement/resolution from this company.
This is the second item purchased through John Lewis which as it is branded JL I was not aware it was part of the Electrolux group, (had I have known this I would not have purchased it, having already spent best the part of a year trying to get a resolution for an AEG washer/dryer which also comes under the Electrolux umbrella, it was a nightmare and 3 machines later finally got sorted.
In short, It is my JL Fridge Freezer now, which has recently developed a split in the door panel which got increasingly worse over the christmas period, I telephoned John Lewis as the item is still in its warranty period, there technical team disappointingly then pass you on. I telephoned Electrolux and spoke to Banda, who informed me this particular item is not covered under warranty, I then asked to be transferred to the complaints team which he did, I then spoke to a lady, who promised me she would email me the case details and try and find a resolution, after our phone call, I was not asking for a refund nor an exchange of product, just a replacement seal/gasket? for the freezer door, I paid almost £800 for this item and I feel the door seals are not fit for purpose, an inferior part of the otherwise decent product, I had received terrible customer service previously and the lady assured me there would not be a repeat of this. Nothing arrived. I had to call Electrolux again this morning and spoke to Rushkah to ask if she could transfer me again to the Complaints team, she then advised they did not have a complaints team to transfer me to and whomever I spoke with yesterday could not have done this as all they have is an email to give me.

***Further update for this review, after my review, I very quickly received a txt to say an engineer was booked for today! I was astonished, happy to report that Electrolux have gone some way to redeeming themselves this time, the engineer visited and has ordered the part. happy at last, thank you.

Bought an electrolux oven/ microwave combo as part of a new kitchen from ikea, two and a half years ago and it has been seldom used.
One of the side racks has come away causing the microwave to spark on use.
Electrolux say it's not under warranty as it is due to rust!!!
How can this be in product this new ? SHODDY!!!

I have a 2 year old Zanussi Hob (part of the Electrolux group) which leaked gas from a failed elbow joint in April this year, causing my house to fill up with gas. Thier approved supplier Pacifica came out to repair the joint and deemed the appliance safe.

Approximately 6 months later I spent a week away only to come back to find my house full of gas, a wave of it hit me upon opening the door. Pacifica the approved supplier have attended my house but found the leak was not present. However, they did say they can't find a leak but can't rule out and intermittent leak from a valve or similar.

In both incidents I had to call Cadent and British Gas who came out and confirmed the leak was coming from the gas hob. They then cut the gas off in order to avert and explosion.

Electrolux are now taking the stance that due to a leak not being present when their supplier has been called out, that there is no leak. Although their supplier can't rule it out. Therefore, they are actively putting people's lives at risk!

I am absolutely disgusted my the lack of corporate responsibility this business shows. Their willingness to put lives including childrens lives at risk.

If I could give zero stars I would. Do not use this company! 6 appointments, 3 cancelled and still have a broken microwave. They will not refund! Stay away!!

These guys are absolute rogue traders. Absolute thieves. DO not trust them. DO not pay

Cooker blew main door off and hit my foot after opening door. Fortunately no serious damage to consider legal action. Also the fan protective blew out some weeks earlier. Totally negative opinion and will never consider buying any of their products again.

I bought a cooker hood in November 2024 from Wickes who had bought it from Electrolux. The cooker hood was clearly faulty after it had been fitted correctly by an installer. The housing for the motor was faulty and made the motor shake uncontrollably. We sent videos to Wickes who claimed that the Electrolux engineer needed to come out to confirm. They subcontracted to Pacifica Edinburgh. An engineer, Benjamin came out on the 16th of November. He said that I had been sold a dud! He said that the housing of the motor was faulty and could not be repaired. He said that he would post his report and I should contact Wickes to get a refund. No report was posted and a few days later a report appears that says nothing wrong with the appliance and all to do with the installation! Both Electrolux and Wickes are now trying to wash their hands of this. Wickes claims that it’s hands are tied because of what Pacifica has said. Even though there were witnesses that heard what Benjamin said, they don’t care! £700! Now I have to go through the small courts. These people are crooks. Don’t trust Pacifica, they are crooks! And for heavens sake, don’t buy anything from Wickes or Electrolux. They try to cheat ordinary people. And Pacifica is in on it.