Electrolux Avis 

Brand new washing machine (£1700) with an internal leak caused a flood and damaged kitchen units. The engineer sent by Electrolux managed to drill out the screw heads when taking the machine apart and failed to fix the leak, the second engineer was unable to undo the screws so snapped off a screw housing, and still couldn't fix the leak. Meanwhile a claim was submitted for the replacement of the damaged kitchen units - the response from Electrolux was that the damage didn't result from the flood of water from their machine but must have come from a (non-existent) leak elsewhere. So, fundamentally, an incompetent and dishonest company.

My extractor fan was fitted in a house that is only 18 months old, when I called the customer service told me that the reference number said it was a 2018 model and their was nothing they could do, the house was built in 2022 and they are putting in old dated appliances. Not good customer service.

Absolute worst company ever. Please do not buy from them. I purchased a hob from them. The company advised that the installation would be within 2 working days of order. When I contacted the company installing the hob they advised it would be at least 2 weeks. I couldn’t wait that long so I cancelled the order immediately. Even though Electrolux have the hob back, they have not refunded me. I contacted customer services and they advised that they have not even processed a credit note 2 weeks later. They are just sitting with my money and their hob. Unconscionable!

I have made a formal complaint via there website in accordance with there complaints procedure and have still not received a response 2 weeks later. I have even chased via phone and the call was cutoff.

JUST AWFUL CUSTOMER SERVICE!!!!

Ref 1001417074 /Repairs to damaged kitchen unit via your appliance fridge freezer - Znfn18es3 925503320 Pacifica Engineer visit and new fridge freezer replaced as agreed by Warranty

On 2nd faulty fridge freezer in warranty fobbed off with bills hit refuge to replace.

Shocking!!

Oven clock runs fast. No other electronic clock in the house runs fast (or slow) so it isn’t fluctuation of the frequency of the power cycle.

It is a piece of crap.

The ratings says it all, this is a very very useless company, service is a 0 and they don’t seem to care!!!! I will also advise you all try to avoid buying anything from Zanussi unless they stop working with these useless people.

I completely agree with all the other reviews on here. Faulty dishwasher, purchased via Ikea but under warrantee via Electrolux and Pacifica. It has taken 3 months to try and get this resolved and still ongoing. I have had 5 different engineer visits (5 morning off work!). Each one has tried a different part which doesn't fix it. I complained and a week later still waiting for a response. I have asked for a replacement dishwasher but they refuse too.

CONS:
Awful company to deal with. I purchase an Electrolx Oven ,Hob and extraction hood. The extraction hood arrived with a dent in it which after 3 phone calls and sending emails/photo it still was not resolved. And each time you call they seem to have no access to the information that you have previously given and have to start all over again from the beginning.

The extraction hoods performance is really poor and noisy and the oven has already got a mark on it where something dripped onto the bottom of the oven and will not just wipe off like it would with most standard ovens.
The fan on the oven runs for absolutely ages after you turn the oven off.
Very expensive products for what you get and the performance that it gives. I have had the appliances a few month now and wouldn't purchase again, but had limited choice with kitchen supplier.
PRO'S:
The design of the oven and the hob is quite sleek to look at, the extraction hood does look a little dated however .

Update to my review wrote 2nd October - we have been promised £69.99 refund which was processed on this date - still not received in my bank despite a handful of phone calls asking where the refund is - each time getting fobbed off saying it's been processed check again tomorrow - phone call today - oh it must have got lost - we will process your refund and it will be in your bank in another 5-7 days - this company is the worst i have ever dealt with they are a set of lying rogues

Bought a double oven with our kitchen, an initial problem with the oven was resolved by call out (wire had not been connected so oven did not work, yet passed QA checks?). Fourteen months later the control board has failed, £149 call out fee, long wait on the phone to get through, cannot give an approximate appointment time, so it is wait in all day for the engineer. Appliance has a 12 month warranty, but I would expect something that cost nearly £700 would last longer than 12 months, avoid!

Awful and scam
Paid for a repair for my fridge, the person never turned up and now they are ignoring me

1 star is way too high!

Our new build came with a fridge freezer worth £1000 and it hasn't even lasted 4 years!

Started heating up, contacted electrolux. They subbed out the repair work after I paid £159.

1st appointment booked then cancelled the night before. Booked in again for another week later. Came out, was there for 10 mins and said he had to rebook to re gas it. Booked for another week later, came out re gassed and put a new filter on it.

2 days later, broke again. Another engineer came out, said it had an internal and leak and blow out. Can't be fixed. Apparently this is due to the re gas not being done properly.

I have made several complaints to electrolux, all ignored. No tickets created. This has been ongoing for a month. I was also told by customer services that these things take time. No they don't!

Products terrible, customer service terrible. I will never buy an electrolux product.

Electrolux customer service-APPALLING! I booked a service call out at £149 (no less) which they outsourced. I asked them when booking, and a further dozen times, for an invoice. I had to chase this invoice, which they are LEGALLY OBLIGED to send, for more than a month. When I finally got through to the correct department today, AFTER MORE THAN 2 HOURS OF TRYING, I spoke to FAE, who was extremely rude, condescending and behaved as of she were doing me a favour by finally sending me my invoice. She refused to answer my questions; and just hung up. Don't use them for anything!

I agree - 1 star for Electrolux is too much - appalling service. Zero customer care. Beware they outsource repairs to a company called Pacifica. Who cancel appts, reschedule with no consultation and blame the customer. 6 weeks later our expensive Tumble Dryer which is only 15 months old purchased from John Lewis (unaware it was manufactured by Electrolux) sits in our kitchen gathering dust. Will never purchase their goods again.

They are an absolute shambles of a company!

I paid £149 for a dishwasher repair - reasonably assuming I would be sent an engineer of theirs (i.e. Zanussi specialist) - nope! - they sub-contracted the work to a local firm of muppets without telling me!

It took these local muppets 6 visits to fix it, each time changing the appt date to the one that this lot gave me!

My dishwasher is FINALLY fixed, however, they promised me a full refund for all the hassle and I am still waiting on most of it, despite several chase-ups!

I wish i saw these reviews prior to booking, as clearly I'm not the only one to suffer at their hands!

AVOID, AVOID, AVOID!!!

IS THIS WORST COMPANY EVER? Purchase oven that didn't work, took five weeks to collect. Eight weeks later still no refund! Have stated could be another two weeks? WORST COMPANY I'VE EVER DEALT WITH. AVOID

This brand doesn’t deserve 1 star! Appalling quality. Worst home appliance brand on the market. Avoid Avoid Avoid

Honored the warranty for a four-year-old IKEA oven manufactured by Electrolux. The only niggle was the uncertainty caused by the indeterminate arrival time and availability of spare parts, but the parts eventually showed up and the unit was fixed within about 3 weeks of initial reporting of the faults.