Electronicsforce Avis 

456
TrustScore 4 sur 5

4,0

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Lisez les avis des autres

Noté 4 sur 5 étoiles

I didn’t realize when I paid for one day delivery it would take a week Arrive Saturday when staff was off so Had to wait until Tuesday because of Memorial Day holiday Didn’t realize her carrier d... Voir plus

Noté 5 sur 5 étoiles

Adam did an awesome job helping me and my family switch over from an old phone to a new one, and made the process of getting new phones seem easy! He was very thorough and made sure all the important... Voir plus

Noté 5 sur 5 étoiles

I've been using my phone for several weeks now and couldn't be happier. There are no glitches, no errors and performance is consistently strong. It also looks brand new, even though it was listed as r... Voir plus

Noté 5 sur 5 étoiles

The gentlemen working there solved my problem quickly and without headache from the phone that i recently got from them. An issue which customer service in other service provider stores could not figu... Voir plus

À propos de l'entreprise


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4,0

Bien

TrustScore 4 sur 5

456 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 50 % de ses avis négatifs

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4,0

Tous les avis

(456)

66 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

They have made my day!

They have made my day! Buying phones from them is made easy with them. I was looking for a blackberry phone but realized that for people that want a physical keyboard on their smartphone is a bit tricky due to lack of support on blackberry devices (especially when not many carriers are willing to activate them anymore) and the only alternative is to get a keyboard accessory to attach on the touch screen but that works terrible and not comfortable. Luckily these guys have a massive selection of phones on their catalog. They show the unihertz titan slim which looks identical to the blackberry key2 that I used to have. Gladly it also runs on Verizon which makes it even more perfect! As blackberry devices are only supported on at&t now days which aren't good in my area. I purchased the unihertz titan slim from them and the purchase was easy without them shoving more stuff to buy from their website down my throat or contracts or anything of sort. The phone arrived within a week after my order was placed and I am beyond excited to start my new chapter with the unihertz titan slim. Hopefully more keyboard smartphones will be available in the future when I'm looking to upgrade again. This new phone makes me feel at home and delivers 5G bands.

26 mars 2025
Noté 1 sur 5 étoiles

I order a phone on the 03-17-25 and…

I order a phone on the 03-17-25 and paid extra for fast delivery and today is the 03-25-25 and no phone. I use the tracking number to no luck , its in limbo

16 mars 2025
Logo de Electronicsforce

Réponse de Electronicsforce

Hi
We sincerely apologize for the delay and the inconvenience you've experienced. We understand how frustrating it is to pay extra for fast delivery and not receive your order on time.

Your satisfaction is very important to us, and we're actively looking into the issue with your tracking number and shipment status. Sometimes carriers experience unexpected delays, but we’ll do everything we can to get this resolved as quickly as possible.

Please reach out to our customer support team directly with your order number so we can assist you further and ensure this is taken care of right away.

Thank you for your patience,

Noté 3 sur 5 étoiles

I Paid For 3 Days Shipping It's Been A…

I Paid For 3 Days Shipping But It's Been Almost 2 Weeks I Finally Got My Cellphone Today In The Mail.

14 mars 2025
Logo de Electronicsforce

Réponse de Electronicsforce

We're truly sorry to hear about your recent experience, and we completely understand your frustration. We strive to provide fast and reliable service, and it's disappointing to hear that we didn’t meet your expectations this time.

Please know that we never intend for our customers to feel ignored or misled. There may have been an unexpected delay with the carrier, and we'd be happy to investigate this further for you. Kindly reach out to our customer support team at 305-600-3367 with your order details, and we'll do everything we can to resolve this matter promptly.

We value your business and hope we can make this right.

Noté 5 sur 5 étoiles

This was my first experience with these…

This was my first experience with these guys and they truly are one of a kind. With the purchase I've made with them they gave me a coupon code to use on my next purchase as well as free express shipping. My experience with my current order has been smooth and everything arrived exactly how I expected it.

7 mars 2025
Noté 5 sur 5 étoiles

Electronicsforce has been a stellar…

Electronicsforce has been a stellar source for cellphones for many many years now. I don't know why I've waiting this many years to provide them with a review after my recent purchase. I have placed a order for a MOTO edge 30 neo from them and paid extra 19$ for 3 business days shipping. The phone arrived a day earlier and it came in the box as expected. Every time I placed my order the communication with them has been spot on and now it's even better, you can definitely tell they have improved over the years.

5 mars 2025
Noté 1 sur 5 étoiles

If I could give them zero stars

If I could give them zero stars, I would. I ordered a phone in January, and they messed up this simple order. They sent the wrong model, which was a huge inconvenience. I had to waste my time shipping it back at my own expense. They claim they reimburse you, but it's just a lie.

They initially charged me $50 for express delivery but sent the correct phone via regular mai. When I tried to call them out on it, the so-called customer service rep got defensive and hung up on me. I called back, hoping to speak to a professional, but the so-called grown-up who hung up on me put me on hold instead. The lack of respect and professionalism is staggering. They don't care about their customers or provide decent service. Avoid ElectronicsForce at all costs.

3 mars 2025
Avis spontané
Logo de Electronicsforce

Réponse de Electronicsforce



We sincerely apologize for the inconvenience you experienced with your order. At ElectronicsForce.com, we are committed to providing a smooth shopping experience, and we regret that we did not meet your expectations in this instance.

We understand how frustrating it can be to receive the wrong model, and we appreciate you bringing this to our attention. Our return policy does include reimbursement for return shipping in applicable cases, and we would be happy to review your specific situation to ensure a fair resolution.

Regarding your concern about shipping charges, we want to clarify that the amount paid for shipping was $19, not $50 as mentioned in your review. We strive to be transparent with our pricing and shipping methods, and we regret any confusion in this regard.

We also take customer service very seriously, and we apologize if your interaction with our team did not meet your expectations. We are continuously working on improving our communication and service to better assist our valued customers.

Please reach out to us at 305-600-3367 ask to speak with George with your order details so we can work toward a resolution. Your satisfaction is important to us, and we appreciate your feedback as we strive to improve our services.

Noté 5 sur 5 étoiles

great product / great service

Product arrived much faster than expected in the mail, in excellent condition.

Customer service is excellent - prompt and professional.
I had a question about a product - it was immediately explained to me by the customer service team.

7 février 2025
Avis spontané
Noté 5 sur 5 étoiles

Very satisfied

Ordered LG g8x thinq unlocked but they sent me the wrong phone. Went online went through the return process was supposed to get a email within 24 hours with the instructions. Someone responded quickly emailed me shipping labels and I was able to ship it out the next day. After a long mailing process it finally reached this destination and the return was immediate. Excellent customer service and I love it when real people can call you and you can have a conversation with a real person about your issues and you're able to get it resolved. I'm all for AI but there's nothing like a human being that can truly understand the depths of what you're going through.

7 janvier 2025
Avis spontané
Noté 5 sur 5 étoiles

Multiple good experiences

I have ordered phones from Electronicsforce before and had a good experience. This time required a return and replacment due to IEMI issues, but the crew sorted it out for me and facilitated a quick turnaround on the replacement phone. I will keep coming back to this business because I get good deals on phones and I trust them.

26 décembre 2024
Avis spontané
Noté 1 sur 5 étoiles

Purchased a mobile hotspot on 10/14/24…

Purchased a mobile hotspot on 10/14/24 for $99.99, but found out it wasn't compatible with my carrier. Requested a return with ElectronicsForce. I had to pay the shipping to return the product, and they refunded me a little more than 50% of the purchase price. What a ripoff!!! I will never do business with this company again. Stick to Amazon!

14 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

Order Cancelled without Notice

I ordered a phone from them and my credit card was charged. I thought everything was going fine when I got a notification that the phone was being shipped the next day. However, when I checked the tracking information, the order had been cancelled with no notification or explanation. The only good thing is that they refunded my credit card right away.

10 septembre 2024
Avis spontané
Logo de Electronicsforce

Réponse de Electronicsforce

Thank you for your order and this feedback. We regret your dissatisfaction and apologize this transaction was not handled with our usual degree of professionalism. I'd like to look into this and see how it can be amicably resolved, but I cannot ID the customer or transaction.

Noté 4 sur 5 étoiles

customer service very responsive

Finally, someone was able to get the issue resolved and issue a full refund. Glad that the customer service stepped up and resolved my issues. will consider to give them another chance

14 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Super fast shipping very friendly…

Super fast shipping very friendly people I purchased cell phone from them last Tuesday phone arrive today had little issue to get it up and running for a customer I spoke witn Steve and he helped me to get the phone up and running

13 novembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Based on my own experience with them I…

Based on my own experience with them I can say that I am glad that these guys are legit hardworking people! Got my phone it wasn't exactly the one I wanted tho I'm the mistake here because I purchased the incorrect phone. I have put in a request for a exchange for the same type of phone just different model and they were quick about it all together, both responding to my request and shipping the exchange one to me. Would gladly by again because now I'm extremely happy.

21 septembre 2023
Avis spontané

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