Electronicsforce Avis 

Adam and melvin helped me today when my phone had a SIM failure issue (and my service provider didn't want to help me because I bought the phone from electronicsforce and not from the direct at&t corporate store). They were both very accommodating and professional. They also saved me a trip to the At&t Store. I appreciate you all.

The staff is always very friendly and professional. A very pleasant shopping experience, and it's why I left buying phones from AT&T for electronicsforce. They always offer excellent prices for brand-new phones.

The gentlemen working there solved my problem quickly and without headache from the phone that i recently got from them. An issue which customer service in other service provider stores could not figure out. Saved me so much time and stress . Highly competent and friendly. Know where I will go with any future purchases. 👍

Where do I begin? I have been buying from electronicsforce.com for over 5 years now and never had a single issue! Every time I call to ask questions about a specific phone they always have the out most delighted customer service. When placing the order for me at this point it's quick because I have an account with them, and their shipping times are up to par with their terms. I have been purchasing not only cellphones from them but also mobile hotspots, and I am so happy to say that they do recieve my seal of approval!

I purchased a cell phone from ElectronicsForce.com a few years ago and had a great experience but my most recent phone I purchased turned out to be defective and ElectronicsForce.com has not backed their product by either repairing the phone, replacing or refunding the purchase price. I purchased a Samsung Galaxy Note 9+ 128k phone on 2/17/2022. It was delivered on 3/15/22. I first notified electronicsforice.com of the problems with the phone on 3/23/22. The S-pen was not recognized as connecting, and callers experience a disruptive echo when I speak with them. After many discussions with electronicsforce.com, I was told electronicsforce.com would not send me a new phone or refund my money. ElectronicsForce.com sells older model phones that are both new and refurbished, and my phone was sold to me as new, but the phone’s warranty had expired on 6/28/21. While the phone was new, it was pre-activated on 6/28/20, and therefore, Samsung’s one-year warranty had expired. This process of electronicsforce.com tyring to figure out what to do took months. My only option is for Electronicsforce.com to repair it. I filled out a repair ticket and sent the phone to the electronics force to be repaired on 6/6/22. I was told it was sent to Samsung for repair. I received the phone back on 9/3/22, and it is still broken. In fact, the S-pen was missing from the returned phone and the replacement Samsung-manufactured S-pen that I purchased does not stay in the phone. I have called the customer service line numerous times this month, and my calls roll over to their messaging service. I sense they have caller id and are hoping I stop calling. I sent an email last week and was told someone would call me this Monday, and no one called. I sent another email to them today, and there has been no response.

My wife broke her phone on the Fourth of July, and we were so happy to be able to come into their website. The staff were so nice and helpful! We had such a good experience and the staff were all extremely kind and knowledgeable to help us work through all the glitches, and getting our new phone on time. Thank you to all the staff!

I ordered a phone from their website at around 3:30 EST on Thursday and chose to have it overnighted, as my phone's screen had died. Now, mind you, the business hours are 10:30 AM to 8:30 PM EST. Since it was to be overnighted, and this was well before closing, I assumed it would be shipped out, and I would receive it today. Well, I was incredibly wrong! When the charge was still sitting on pending the next day at around 12:30 PM (a Friday), I called. It was my displeasure to speak to the rep. I asked the individual why the transaction said pending, and I was told that if I had read the shipping policies, it takes three days to process (it says 1-3 days), and since it was Friday, it would not be shipped out until Monday.
When I asked why that isn't displayed prominently when one is ordering, I was told that I should read the policies before buying anything online. I said I purchase many things online and was told, "Do you, sir? Do you?"I replied that I don't think I should have to read through a long document to find this information out, and for the record, that information is at the bottom of the page. I was told it was not a long document. I then said that he had an attitude, and he replied that I should listen to myself. I then said that I didn't understand why I was being treated this when I was a paying customer. He then replied, "Oh, I'm a customer. I'm a customer." I asked that he cancel my transaction, and he said he already had because they didn't want people like me as customers. I then went and purchased the same phone from someone else. My experience was terrible, but I am glad it was good for others.

Ordered a Solis Light unit. It arrived as a used OLD solis unit, not in original packaging. Called to report and reported online as well. I am concerned this is the old bait and switch and I'll need to dispute with my credit card company.

Updated to 3 stars, I spoke with them. This item is misadvertised on their web site (he said was advertised as refurbished but still not a Solis Lite, they may not know the difference as these products change quickly). They called me right away today and I am pleased with their response. We shall see how it all turns out.

Thank you for your feedback. I think it may be a customer oriented thing, kindly do not post my address. Thank you.

21Apr22 ordered NIGHTHAWK hotspot with credit card showing pending charge of $426. Called 4 times before 26Apr22 when charge was reversed. Final solution I was given by customer service, “purchase from another vendor”. Order #108276. THIS IS A SCAM BUSINESS. No!..you did not try to contact me. No!..you did not try to resolve the issue.
UPDATED 6MAY: took 3 more calls to customer service and 2 weeks in total to receive product. Original order was with 2 day shipping, MISTAKE, did nothing to get device to me quickly, orders sit for 4 days before processing. Device is good, exactly what I expected at best price around. Their customer service, however, is terribly unreliable.

Adam did an awesome job helping me and my family switch over from an old phone to a new one, and made the process of getting new phones seem easy! He was very thorough and made sure all the important details were crystal clear to us. Gladly now me and my family could all enjoy our new 5G smartphones and I'm glad that even my grandparents were happy about the switch from an old 3G flip that is old and dusty to a more modern experience even tho both are about the age of 80!
Thank you guys so much!!!

Got a locked phone, they helped me get it unlocked. Really appreciate.

i needed to buy a smartphone because mine got stolen and the service provider store was so completely unhelpful (almost rude). i went to cell2get's website and Adam was extremely helpful and patient, helped me figure it out, and how I should get my phone as soon as possible. He didn't rush me and wasn't condescending or robotic. i consistently leave phone stores exhausted, distraught and crying, but i had a great experience at this one retailer and will definitely return for any phone assistance i need. Thank you!

I ordered 2 phones. They both arrived in a timely fashion. I will buy from them, again. Thank you!

Great cell phone store. I've only shopped here online but it's always been a wonderful experience. They were fast and friendly. I needed some help identifying an order without an order number i called customer service on the website quickly put my in touch with a representative that helped me solve my problem within minutes. I highly recommend electronicsforce

Fast shipping great customer service very nice easy fast shipping

Have used this electrinicsforxe for about a year in a half. The Customer service is excellent. Always responsive Great work! ordering process is excellent the Besides those excellence the product quality is always top notch Would definitely it five stars.

It wasn't as easy as I thought to transfer an old number to an prepaid plan. After multiple frustrating calls with the customer service, I decided to just go with verizon prepaid plan Adam was super helpful and nice the whole process, and patiently made many many calls through different service departments to solve the issue for me. Thanks to his help, everything works perfect now

We went to upgrade 3 phones today. Steve and wilson are great employees with good knowledge about the phones customer service is seamless and to serve their customers still means. They work hard and made thing go seamlessly electronicsforce great place to purchase upgrades phones

I had a great experience with the store. Adam and several other competent representatives made my new phone purchase extra smooth. I would recommend this store to a friend.

The manager George electronicsforce store, is awesome. I had an issue and he went above and beyond to resolve my problem. I did not have to make more than 1 phone call. He called me back, and followed up with me through resolution. I have never had a service provided be so responsive before. I will recommend Electronicsforcr to anyone that is looking for great customer service!