Electronicsforce Avis 

Absolutely the best phone store ever! Everyone was extremely attentive and friendly and took the time to help the most appropriate questions, explain the pros and the cons, and helped me my order in online.

I also really appreciated how the representative helped me, definitely never felt like I was being pushed to buy anything. Special shout out to Melvin and george - thank you guys!

I ordered a Samsung Z Flip 5 G phone. I received an older model without 5 G. The phone id number l was a different number than what I ordered. When I called I was told all the flip phones are 5 G. This is a lie and can easily be checked online!

These guys, will go above and beyond to get a satisfied customer. I saw it with my own eyes how they show more interest in getting a job perfectly done than the money. I thought I was a picky customer but definitely they know how to handle with people like me. Ordered a phone through their website. Had to wait for a moment for the weekend to end so they could process and ship out my phone and gladly got it overnight just as I paid for. These guys really are the best! I'm so happy to rock my new galaxy a52 phone.

I ordered a phone for my wife's birthday including 2 day shipping so it would arrive on time. Things did not go according to plan. The order did not ship, and the order status was listed as "pending" for a week, with no communication about the delay in shipping, and then the status was finally changed to "cancelled", with no justification given.

17 days after ordering new samsung, no phone, no refund, not even a valid usps tracking number. He said he'd express a replacement last week, but did not. They assured me not a scam, but i have no phone and they have my $595, so you tell me if that is a scam. Horrible customer service. Lies.
on Sat. 10/2, two weeks after order, I asked you to cancel the order. As of today 10/8 - one day shy of 3 weeks - still no phone or refund. no resolution yet.

I have bought from this store twice, and loved the service provided. Moshe was affable, patient, knowledgeable and very kind to all of the customers. He was willing to talk to all customers about their needs, and made any speed bumps along the way very seamless. He truly cared about giving the customers most excellent customer service, and providing them with whatever they purchased and make it right. I Would highly highly recommend this store to anyone!!

Great service, very helpful, nice guys. I got a great deal on a new phone and they helped me figure out how to get it activated. Highly recommend this store! Thank you Melvin and George for being so helpful!

I ordered a phone and paid for two day shipping. They delivered the package to the USPS on Monday.. As of Wednesday the tracking info was no longer available. I paid 29.00 for shipping, The USPS told me Electronicforce paid them $6.44 for shipping. When I called Electronicforce, they immediately cancelled my order (without asking).. Abuse of your employee??? I asked about my package and the $6.44 you paid for shipping.. Don't lie to protect your company's interest.. USPS told me Electronicforce knew there isn't a 2 day delivery guarantee. They should not have charged me 29.16 for shipping. Again they verified Electronicforce paid $ 6.44 to ship my package. You guys tried to rip me off!

Had a great experience in this store, the staff is very knowledgeable friendly and funny! Came in their website last week to get a new pphone cause I guess your parents aren’t cool with buying you a phone once you turn 28 🙄. I think Adam was the name of the associate who helped me out, saved me a lot of time I really appreciate it. Would recommend this website any day 👍🏼

Outstanding customer service! manager was amazing. He went above and beyond. While other stores said they couldn’t do anything.. Adam was able to do the job. It was very simple, but other phone retail stores made it seem complex. He helped me with the transition from T-Mobile and the purchase of a new phone. The entire staff in this company are all very helpful and amazing. Jack and Adam truly made my Friday 10x better. They all greet you on your way in even if they are helping another customer.

Ordered a phone 7/30. Sent an email 8/6 asking why I hadn't heard anything, received no response. Called on 8/11, and was told "that order was cancelled." I asked why no one had contacted me, got a simple, "sorry about that," and a hang up. The order status remains as "need additional info", rather than cancelled, on their website. The phone still shows as in stock on their website, and they don't seem to have an interest in maintaining an accurate inventory. I believe most of their positive reviews here are fake - they often mention helpful store personnel, a physical store, etc, yet the company has no physical store whatsoever. Some reviews mention products and brands that they do not sell. These reviews are likely copied/pasted from reviews of a physical store.

EDIT: Shortly after leaving this review and receiving the below response, I got a phone call asking if my order could be switched to another color of the same model, which I agreed to. The order was shipped that same day, and arrived a few days later. The phone arrived in an OEM Google box, but it seems to be a refurb box and does not contain any accessories. The phone functions and activates perfectly fine, and is in perfect condition. Review updated to 3 stars.

They sold me a device with outdated software that is no longer supported, making many functions of the device unusable (Kyocera cell phone). I contacted customer support and heard nothing back.

Good service! Now using Canon Speedlite from their store. The price was good enough and I'm literarry going crazy from the shots I make with it.

Jack was very attentive, excellent customer service. He answered all my questions and showed his interest to find the be deal for me. Definitely recommend this store the staff members I had contact with were very friendly and professional.

I want to start off by saying this is the most helpful mobile store I’ve ever had. I’ve been a customer for over 7 years and it only gets better. Melvin welcomed me with such positivity and respect. My birthday is next week and they were able to help me get the Samsung Galaxy note 20. Adam helped me out so much by transferring my data to the new phone and the application of the privacy screen to the new phone. Steven was extremely helpful and funny! They all have great personalities and are so welcoming. I will recommend family and friends to this store. They are the best!

If I could give less than 1 star I would. Stay away from this vendor. I received a phone that was "reported lost or stolen" as I was told when I went to have my phones switched at my carrier's store. They did send me a shipping label to return this phone to them. They were supposed to send me "the right phone" but I never heard from them about the "right phone" after I shipped the other one back, so now they had my money & I had no phone. All the emails I received from them were just dumb repetitive questions so I filed with my bank to get my money back since this company did not even respond to my request for a refund. Just find someone else.

Sent me the wrong phone. I will not deal with them again.

I appreciate electronicsforce for their knowledgeable staff and outstanding service. There's no calling back when someone who knows what they're doing is there--they have experts who know their products and applications there at all times. I've never asked a question they don't have an answer for, and they are able to give well-informed and decisive advice. They have unusually good product availability during the pandemic. For customer service they always under promise and usually over deliver. I just received my much anticipated oneplus nord 5G three days early with detailed tracking. The staff member I spoke to was spot on--they are perfect for what I need (and on back order everywhere else). As a repeat customer, I am delighted but not surprised. The fact that they get good ratings as an employer matters as well. I also appreciate their educational assistance and product support. Thank you Electronicsforce

They have a no refund on open box policy. They have sent me the wrong phone 3 times and have messed up for the 4th time with me. I can't know if it's wrong until I open the box. I'm tired of spending money to send the wrong phone back and wait 2 weeks or more for the phone to leave Brooklyn. There is too many other more important things I should be stressing over. Out $300 because of their policy and their incompetence. I'm done dealing with them because all they are is a source of unneeded stress and incompetence.

Had some issues but they worked with me and I am happy with my purchase.