Engage Credit Avis 

Efficiency..helpfulness understanding

The operator was very polite and helpful, even spoke English without a foreign accent, which makes a change when calling for the customer services for institutions in this country.
Well done

David the staff that I spoke with was very helpful, polite, respectful and professional.
He is my STAFF OF THE DAY, WEEK AND MONTH.
He made me felt so valued.

Avoid !!! Such a Robbing company, there rates are unbelievable , they have no compassion or help for there customers, they bleed you dry, my rate of 9% on a variable now has crippled me and my family for 5 years, causing depression and anxiety and we can’t get out due the the arrears ,I may as well have chucked all my money down the drain and it’s not budged with the interest they are charging.
A Trip to my local mp and FOS once again ,this company should be closed down , half of the decent reviews are fake !!!

Avoid unless you wanna get done over

I have been dealing with Engage Credit as my mortgage servicer since 2015, and the past 11 years have been nothing short of exhausting, distressing, and life-altering.

I am currently pursuing legal action against them, so I will keep this concise—but people deserve to be warned. In my experience, this is an extraordinarily incompetent and deeply troubling company. Errors are constant, accountability is non-existent, and complaints are routinely dismissed without proper investigation.

Their behaviour feels oppressive. Instead of communicating clearly, they bombard you—multiple letters in a single day, often repeating the same content. It feels less like communication and more like intimidation. The impact on my mental health has been severe; I now feel physically anxious when anything from them arrives.

Most recently, despite entering a formal Breathing Space period, we are once again facing repossession. On the very same day they cancelled an eviction due to Breathing Space, they applied to the court to arrange another. During that protected period, I was informed of additional solicitor’s fees, and my annual statement shows interest continuing to accrue throughout.

This raises serious questions about how they interpret—or choose to ignore—the purpose of Breathing Space protections.

There has been no compassion, no fairness, and no meaningful support at any stage. The overall experience has been one of relentless pressure and disregard for the impact on customers.

If you are ever considering a mortgage connected to this company, proceed with extreme caution. Based on my experience, the emotional and financial toll is simply not worth it.

Abdulla was both professional and polite in sorting out issues related to my mortgage, a credit to the company

Lovely to talk to Charles he was very helpful

I spoke with Omotunde several times over a week.. each time i found her to be professional, helpful and friendly also very solution orientated...
It's never easy dealing with a difficult situation.
Thank you engage credit.. Thank you Omotunde

How have engage credit suddenly started receiving 4/5 star reviews,

I spoke to a guy called asim, he was so friendly and put me at easy,after reasuring me that he would help, he was full of knowlidge and poinyed me 8n the right direction. An asset to your team . Thank you for your kindness asim.

Extremely helpful, professional and friendly staff. Knowledgeable and understanding. Dealt with my query immediately and was easy to talk to.

Kasbon was very professional. He listened to me and gave me some recommendations. Kasbon thank you

Charles was fantastic, so friendly and knowledgeable

My advisor Daniel was very helpful and kind. He was patient in dealing with query and made me feel at ease and he explored all the options available and even got an answer for my question straight away rather than make me wait for a letter in the post. Excellent customer service with a real empathetic attitude.

I would like to thank you for your Agent Mrs EDITH , she was really helpful to me and understanding my situation and illness . As I suffer. With high depression through the long conversation, I don’t feel bad at all and if you can kindly make an arrangement any time I call you I speak to her generally I’m really thankful from the Engage Credit they understand my situation very well and thank you for your patience. I’m hoping very soon my problem solved and pay you back. Kind regards P Gandomcar.

Spoke to molly very thorough with security pleasant to talk to

Discriminate against disabilities
Discriminate against disabilities

Very Discriminate against disabilities and also leaves you on hold for no reason at all.

Complaints team are as much use as a chocolate teapot.

Also got the police to cut the door open last year too.

Just spoke to someone in customer service, he was friendly, informative and extremely helpful.
The information he provided has put my mind at ease.

The company costumers service is great.
The person that attended to me was good. All my queries were resolved.

Did not get to speak to anyone. Rang and rang for 12 minutes then gave up.

Very poor.