I have now spoken to 4 different team members now and everyone of them have provided a great service. It is a pleasure to submit this review. So a special thanks to Laura,Mick,Abdullah and Usman for... Voir plus
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Lisez les avis des autres
Laura a customer adviser was exceptional. She was calm, kind, understanding, sympathetic and guided me through the process of paying my mortgage and helped me set up Engage credit portal where I can s... Voir plus
L'entreprise a répondu
I have had an issue regarding my mortgage. I had a payment plan in place with which I was abiding too. Engage credit adjust the interest rate with which put me slightly in arrears. They then we’re goi... Voir plus
L'entreprise a répondu
I had the pleasure of speaking with Amir today, and I honestly can’t thank him enough. After explaining my mum and dad’s difficult situation, he was so understanding, compassionate, and genuinely... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if you’re experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; we’re here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
Coordonnées de contact
Harman House, UB8 1QQ, Uxbridge, Royaume-Uni
- 0333 014 2046
- engagecredit.com
4,3
Excellent
488 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Iv been with this company for a lo g…
Iv been with this company for a lo g time for my mortgage iv no complaints good company to be with they have been very good with me and polite over the years
29 mai 2026
Avis spontané
Réponse de Engage Credit
Hi Janet, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Big Thanks to David who swiftly got me…
Big Thanks to David who swiftly got me the answers to my questions and the information that I need to sort things out. I’ve never had any issues dealing with Engage credit and I thank them for their dedication.
29 mai 2026
Avis spontané
Réponse de Engage Credit
Hi Ian thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Réponse de Engage Credit
Hi Stanley thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The customer service agent was very helpful
The customer service agent was very helpful, knowledgeable and patient.
27 mai 2026
Avis spontané
Réponse de Engage Credit
Hi, Uzo thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Sarah was very helpful and a situation…
Sarah was very helpful and a situation that I was worried about see sorted it all out within 10 minutes
26 mai 2026
Avis spontané
Réponse de Engage Credit
Hi Stephen, thank you for taking the time to leave your 4 -star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Réponse de Engage Credit
Hi Derek, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
The bloke I spoke to was understanding…
The bloke I spoke to was understanding and very helpful
21 mai 2026
Avis spontané
Réponse de Engage Credit
Hi, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Empathy with care
21 mai 2026
Avis spontané
Réponse de Engage Credit
Hi, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Abdullah was very helpful & listened to…
Abdullah was very helpful & listened to everything I had to say very understanding
20 mai 2026
Avis spontané
Réponse de Engage Credit
Hi Allen, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Very pleasant people to talk with and…
Very pleasant people to talk with and am very pleased with the service
18 mai 2026
Avis spontané
Réponse de Engage Credit
Hi Olaide, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Mortgage payment
The eagerness to assist me and politeness of the staff I spoke to.
15 mai 2026
Avis spontané
Réponse de Engage Credit
Hi Mary, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Answered straight away and very helpful
14 mai 2026
Avis spontané
Réponse de Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Engage have been very supportive during…
Engage have been very supportive during my recent illness and have helped me manage my mortgage repayments extremely well.
14 mai 2026
Avis spontané
Réponse de Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
always been a great company very…
always been a great company very supportive
young lady today very helpful & efficient
13 mai 2026
Avis spontané
Réponse de Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
Réponse de Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
Professional and polite
I didn’t wait to long to speak to a member of staff directly and they was very polite professional and dealt with my enquiry efficiently.
12 mai 2026
Avis spontané
Réponse de Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
Issue not resolved
Agent tried to help but Engage credit are trying to tell me I owe money I’ve already paid. I’ve even received a statement showing I paid it. Don’t deal with this company it’s shocking!! I was on the phone for 1 hour 16 mins & it still wasn’t resolved. I’ve had to now file a formal complaint I’m very unhappy
7 mai 2026
Avis spontané
Réponse de Engage Credit
We are sorry that you are unhappy with your experience with us. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
Inaccurate statement received in the post.
Automated phone message when holding on the phone stated waiting time of less than five minutes. Took 25 minutes to speak to someone. Paperwork statement I received in the post was inaccurate and hadn't been updated even after 4 months of making a change. Was assured change would be updated. Didn't fill me with confidence.
7 mai 2026
Avis spontané
Réponse de Engage Credit
We are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
Polite and helpful
7 mai 2026
Avis spontané
Réponse de Engage Credit
Thank you for taking the time to leave your 4-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
There are two ladies I spoke with them…
There are two ladies I spoke with them at different times this morning, and they were very professional. Their customer service is excellent; I couldn't remember my password and they guided me through each step. I'm going to receive a letter in the post in couple of days time. She talk me through what will be in the letter stage by stage. I haven't even discussed my problem with them because I couldn't get through, so they couldn't access my account, but the way they responded to me is as if my problem had been resolved. The first lady I spoke to I didn’t remember my password if you try order means and she said I should call back in the next 10 minutes that she might not be the one that will pick the phone. It might be another colleague so I called back another colleague Pete both of them as I said customer service very good.
7 mai 2026
Avis spontané
Réponse de Engage Credit
Thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
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