I have now spoken to 4 different team members now and everyone of them have provided a great service. It is a pleasure to submit this review. So a special thanks to Laura,Mick,Abdullah and Usman for... Voir plus
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Lisez les avis des autres
Laura a customer adviser was exceptional. She was calm, kind, understanding, sympathetic and guided me through the process of paying my mortgage and helped me set up Engage credit portal where I can s... Voir plus
L'entreprise a répondu
I have had an issue regarding my mortgage. I had a payment plan in place with which I was abiding too. Engage credit adjust the interest rate with which put me slightly in arrears. They then we’re goi... Voir plus
L'entreprise a répondu
I had the pleasure of speaking with Amir today, and I honestly can’t thank him enough. After explaining my mum and dad’s difficult situation, he was so understanding, compassionate, and genuinely... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if you’re experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; we’re here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
Coordonnées de contact
Harman House, UB8 1QQ, Uxbridge, Royaume-Uni
- 0333 014 2046
- engagecredit.com
4,3
Excellent
488 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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The lady was very helpful and friendly…
The lady was very helpful and friendly answered any questions and give all the information i needed
23 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Margaret, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that our agent was helpful and you're happy with the service you received. We’ll make sure your feedback is shared with the team.
Never never go near Engage credit
Never never go near Engage credit , they are loan sharks
They will bleed you dry
19 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Paul, we are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
My call was handled quickly and…
My call was handled quickly and professionally with every question answered clearly.
19 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Steve, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service and that your call was handled promptly and your queries answered to your satisfaction. We’ll make sure your feedback is shared with the team
Quick to reply
Quick to reply
Good response to my question
I could understand totally what the gentleman was saying to me
Thank you
18 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Suzanne, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team
Really helpful staff
Really helpful staff, dealt with my query quickly and efficiently. Thanks.
17 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Julie, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team.
I needed more time and they gave me…
I needed more time and they gave me some.
Thank you
16 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Robert, thank you for taking the time to leave your 4-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team.
Appalling service from beginning to…
Appalling service from beginning to end. I'm an FCA authorised adviser ringing on behalf of clients with a mortgage that had been taken over by this company. Although the extensive & longwinded process that this company insists in order to be an authorised 3rd party was followed to the letter I was still unable to obtain the information I required. Had to make yet another formal complaint & request a call back from this company on Monday from someone who actually knows what they are doing12
12 juin 2026
Avis spontané
Excellent service thanks
11 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Ron, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you're happy with the service you received. We’ll make sure your feedback is shared with the team.
Avoid Engage Credit
Absolutely disgraceful mortgage service company. Unable to make a decision on their own and won't even discuss the extortionate rates there employers are charging 'we just do what the mortgage lender tells us to' No idea how they get a trustpilot 4 out of 5 rating when they have more 1 out of 5 scores than all the rest put together
11 juin 2026
Avis spontané
Réponse de Engage Credit
Hi, we are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
Review of Account
I spoke with an operator who was knowledgeable, understanding and compassionate in offering assistance and a review date set.
9 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Patricia, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the operator was able to support you in a knowledgeable and compassionate way and set clear next steps. We’ll make sure your feedback is shared with the team.
The person I spoke today was the best
The person I spoke today was the best. Very helpful
8 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Eddie, thank you for your 5-star review. We’re really pleased to hear that the person you spoke to was so helpful and made such a positive impression. We’ll be sure to share your kind feedback with the team.
Réponse de Engage Credit
Hi Zonia, thank you for your 5-star review. We’re really pleased to hear that you received helpful support without a long wait. Providing timely and effective service is important to us, so it’s great to know we got this right. We’ll be sure to share your kind feedback with the team.
Everything I had to phone it's been a very good experience
Everything I had to phone it's been a brilliant experience.
They are very patient and nothing is to much trouble.
4 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Louise thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Helpful consideration and…
Helpful consideration and acknowledgement of the circumstances.
4 juin 2026
Avis spontané
Réponse de Engage Credit
Hi thank you for taking the time to leave your 4-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Very responsive
Company was very helpful and very informative of processes involved.they could not do enough te help.
2 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Paul thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
Réponse de Engage Credit
Hi Jean thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience
I have been dealing with Edith at…
I have been dealing with Edith at Engage Credit , outstanding customer service .
3 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Alex thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Always the same muahhmed on the phone…
Always the same muahhmed on the phone he doesn’t do anything! They don’t get a manager or litigation who can actually help. They just shrug you off and ad keep adding nonsense charges. Avoid this company like the plague!!
1 juin 2026
Avis spontané
Réponse de Engage Credit
Hi, we are sorry that you are unhappy with your experience with us. We have been unable to locate an account for you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for yo
Réponse de Engage Credit
Hi Wayne, thank you for taking the time to leave your 5-star review. It is always positive to hear from satisfied customers and we are pleased to learn about your experience.
Bully
Was intimidated and I felt bullied by the man I spoke to and was basically called a liar
28 mai 2026
Avis spontané
Réponse de Engage Credit
Hi Sylvia, we are sorry that you are unhappy with your experience with us. We have been unable to locate a recent telephone call with you based on the information in your review. Please call 0333 370 4642 to speak to a member of our Complaints Team so that we may investigate this matter for you.
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