I have now spoken to 4 different team members now and everyone of them have provided a great service. It is a pleasure to submit this review. So a special thanks to Laura,Mick,Abdullah and Usman for... Voir plus
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Lisez les avis des autres
Laura a customer adviser was exceptional. She was calm, kind, understanding, sympathetic and guided me through the process of paying my mortgage and helped me set up Engage credit portal where I can s... Voir plus
L'entreprise a répondu
I have had an issue regarding my mortgage. I had a payment plan in place with which I was abiding too. Engage credit adjust the interest rate with which put me slightly in arrears. They then we’re goi... Voir plus
L'entreprise a répondu
I had the pleasure of speaking with Amir today, and I honestly can’t thank him enough. After explaining my mum and dad’s difficult situation, he was so understanding, compassionate, and genuinely... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if you’re experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; we’re here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
Coordonnées de contact
Harman House, UB8 1QQ, Uxbridge, Royaume-Uni
- 0333 014 2046
- engagecredit.com
4,3
Excellent
488 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I rang to report a problem
I rang to report a problem we tried a couple of ways to resolve it but were unable to do so was reported to the IT department and they will look into it.
Will ring me back when resolved
7 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Martin, thank you for your 5 Star review. It is really pleasing to see that our agent is working on resolving your issue. I will be sure to pass on your feedback to the relevant team.
Customer service excellent
Customer service were really
Pleasant and helpful especially as I managed to get myself flustered and disorganised! Very patient.
6 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Susan, thank you for your 5 Star review. It is really pleasing to see that our agent was helpful during your call with us. I will be sure to pass on your feedback to the relevant team.
They were very helpful
They were very helpful, amd understood my issues which had just come to me...
They came to a helpful resolution with me and will contact me in a couple of weeks to see where I am at.
6 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Asad, thank you for your 5 Star review. It is really pleasing to see that our agent was able to come to a helpful resolution for you during your call with us. I will be sure to pass on your feedback to the relevant team.
The person I spoke to was very…
The person I spoke to was very understanding
3 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Malkit, we are pleased to hear that our agent was extremely understanding of your situation and that you left the call happy and satisfied we had supported you. We’ll make sure your feedback is shared with the team.
Extremely helpful and understanding of…
Extremely helpful and understanding of our situation. Clear communication throughout and systematic. Extremely pleasant and positive conversation. Left feeling relieved and satisfied with proposal set.
3 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Tattey, we are pleased to hear that our agent was extremely helpful and understanding of your situation and that you left the call happy and satisfied we had supported you. We’ll make sure your feedback is shared with the team.
Réponse de Engage Credit
Hi William, we are pleased to hear that our agent helped you and in a helpful manner, we strive to provide the best service we can. We’ll make sure your feedback is shared with the team.
Always go above and beyond to help😊
1 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Jacob, we are pleased to hear that our agent helped you and went above and beyond to help you. We’ll make sure your feedback is shared with the team
Empathetic, kind staff
The gentleman I spoke to answered the phone in a very helpful friendly manner. This helped me feel that he had time for me and I wasn't made to feel hurried like other companies do.
I was treat with respect and kindness throughout the conversation which is always the case when I need to get in touch. We are going through a very tough time at home and it's always hard to explain our situation but each time I've had to get in touch with yourselves I've been met with empathy and understanding. Really appreciated. Makes you not scared to ring back ;)
30 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Alison, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that our agent helped make you feel at ease and was understanding on the call. We’ll make sure your feedback is shared with the team.
My mortgage is coming to an end…
My mortgage is coming to an end November 2026. It was a 20 years mortgage.
This company brought my mortgage from the company we took the mortgage out with. Something I’ve never heard of. It’s a repayment only.
Unfortunately our insurance doesn’t even cover the amount owed.
The original mortgage company said we could extend it by 10 years. Engage claim it says nothing about it in the contract we signed.
So now I get multiple phone calls, letters, emails per weeks, asking when I’m moving out and how I plan to pay them. I have still got six months before it needs paying.
My children who have since the mortgage was taken out are married. They signed they wouldn’t claim squatters rights when we took the mortgage out. I would be weary of using this company
18 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Linda, we are sorry that you feel you have been treated unfairly by our company. If you would like to raise a complaint or discuss this matter further with us, then we would be happy to try and resolve the issues you have raised. Please refer to the Complaints section on our website at: http://www.engagecredit.com/Complaints or alternately I can arrange for one of our senior specialists to give you a call.
The advisor was help and solved the…
The advisor was help and solved the problem I had he give out plany of information for future reference
30 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Joanne, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that our agent helped solve your issue. We’ll make sure your feedback is shared with the team.
The professional way both advisors delt…
The professional way both advisors delt with my questions
30 juin 2026
Avis spontané
Réponse de Engage Credit
Hi, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that our agents dealt with your questions providing excellent customer service. We’ll make sure your feedback is shared with the team
Easy to navigate system
Easy to navigate system. Good customer service and efficient service.
29 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Barbara, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you have experienced good service with us and were able to navigate our portal. We’ll make sure your feedback is shared with the team.
Very helpful and excellent customer…
Very helpful and excellent customer service.
29 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Julian, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you have experienced very helpful and excellent customer service from our staff. We’ll make sure your feedback is shared with the team
I am always in awe of their wonderful…
I am always in awe of their wonderful service and i appreciate the staff and and their great careand advice. May this great service continue
26 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Sandra, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the customer service was very helpful for you and you noted the staff were excellent. We’ll make sure your feedback is shared with the team.
Réponse de Engage Credit
Hi Michael, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that you have experienced excellent service with us. We’ll make sure your feedback is shared with the team.
Very helpful and considerate staff
Very helpful and considerate staff. Security check in when phoning could be easier
25 juin 2026
Avis spontané
Réponse de Engage Credit
Hi, thank you for taking the time to leave your 4-star review. We’re really pleased to hear that the customer service agent was very helpful. We’ll make sure your feedback is shared with the team. Just to confirm, security checks are an important part of how we protect your personal information and the questions we ask help ensure that only the right person can access or discuss your account. However, I have passed on your feedback to the relevant team to see if there are any improvements we can make.
Professional
I was made at ease friendly proffesional and informative great experience
25 juin 2026
Avis spontané
Réponse de Engage Credit
Hi, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the customer service agent was very friendly and helpful. We’ll make sure your feedback is shared with the team.
The team member listened to my concern …
The team member listened to my concern and was extremely helpful. He addressed the concern I raised and dealt with it very professionally and in a reassuring manner.He demonstrated excellent customer service. Thank you.
24 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Audrey, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the customer service agent was very helpful for you and addressed your concerns. We’ll make sure your feedback is shared with the team.
The customer service agent was very helpful
The customer service agent was very helpful
23 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Kevin, thank you for taking the time to leave your 5-star review. We’re really pleased to hear that the customer service agent was very helpful for you. We’ll make sure your feedback is shared with the team.
Great advice from the team
Waiting time is the only thing but that has to be expected. Great advisors of what to do and the help if needed
23 juin 2026
Avis spontané
Réponse de Engage Credit
Hi Gary, thank you for your 4 Star review. I am sorry to hear about longer wait times. We have been experiencing a higher number of calls which unfortunately, has impacted the time it can take to speak with our specialists. Although I understand this can be frustrating and can cause inconvenience, we are making every possible effort to ensure we respond to all our customers in the shortest time possible
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