I have now spoken to 4 different team members now and everyone of them have provided a great service. It is a pleasure to submit this review. So a special thanks to Laura,Mick,Abdullah and Usman for... Voir plus
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Lisez les avis des autres
Laura a customer adviser was exceptional. She was calm, kind, understanding, sympathetic and guided me through the process of paying my mortgage and helped me set up Engage credit portal where I can s... Voir plus
L'entreprise a répondu
I have had an issue regarding my mortgage. I had a payment plan in place with which I was abiding too. Engage credit adjust the interest rate with which put me slightly in arrears. They then we’re goi... Voir plus
L'entreprise a répondu
I had the pleasure of speaking with Amir today, and I honestly can’t thank him enough. After explaining my mum and dad’s difficult situation, he was so understanding, compassionate, and genuinely... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Engage Credit is a Mortgage Servicer. This means we manage mortgage accounts on behalf of original mortgage lenders, rather than providing mortgage loans directly. We're committed to treating customers fairly and putting customers at the heart of everything we do. Our role includes, collecting mortgage payments, managing customer accounts, providing customer support if you’re experiencing financial difficulty and making sure your mortgage is administered correctly and fairly. It's important to know: we don't control interest rates or decide lending criteria; we don't issue new mortgages, product switches or refinance loans; we follow lender instructions and regulatory requirements and most importantly; we’re here to help. If you need support, have questions about your account, or think something doesn't look right, please get in touch. Speaking to us early gives us the best chance to help you. We value feedback, positive or constructive as it helps us improve and better support our customers.
Coordonnées de contact
Harman House, UB8 1QQ, Uxbridge, Royaume-Uni
- 0333 014 2046
- engagecredit.com
4,3
Excellent
488 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 83 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Acct No
Acct No: 73310862.
Change of tactics but a big thank you to Emdad (Raz).
Just had a very respectable call with him, and credit where its due, he listened and understood the circumstances I described to him, and is going to take me issues forward.
Thanks for instilling a little bit of trust in Engage, a long way to go, but a start.
21 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Neil, thank you for taking the time to provide your review.
We're pleased to hear that Emdad was able to provide a positive experience and that he took the time to listen, understand your circumstances, and discuss your concerns respectfully.
We know how important it is for our customers to feel heard, and it's encouraging to know that his approach helped restore some confidence in our service.
We appreciate your honest feedback and recognise that there is still work to do. Please be assured that the issues you've raised are being taken seriously and will be taken forward for further review.
I'll be sure to pass your kind comments on to Emdad, who I'm sure will be delighted to receive your recognition.
Thank you again for your feedback and for giving us the opportunity to put things right.
Not very helpful
Not very helpful and will never use them again not recommend them to nobody
21 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Robert, I am sorry to hear that you were disappointed with your experience and that we did not meet your expectations.
Providing helpful and supportive service is important to us, so it's concerning to learn that you feel let down.
We would welcome the opportunity to better understand what happened and see if there is anything we can do to address your concerns. If you're willing, please contact us directly with your details so we can investigate your experience further.
We appreciate you taking the time to share your feedback, as it helps us identify areas where we need to improve.
Staff very helpful explaining…
Staff very helpful explaining everything to me
21 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Barry, Thank you for your kind review!
We're delighted to hear that our staff were helpful and took the time to explain everything clearly. Providing support and making sure our customers feel informed and confident throughout the process is very important to us.
We truly appreciate your feedback
Excellent service always!!!
20 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Rana, Thank you so much for your fantastic review! We're delighted to hear that you've consistently received excellent service from us. Your continued support and positive feedback mean a great deal to the team and motivate us to keep delivering the high standards our customers expect.
The lady I spoke to today was the bests…
The lady I spoke to today was the bests person I have spoken to for engage credit she was very helpful and put my mind at ease
20 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Carole, thank you for taking the time to leave us such a wonderful review. We're delighted to hear that the colleague you spoke with was so helpful and able to put your mind at ease. Providing clear, supportive service and ensuring our customers feel reassured is extremely important to us.
We'll be sure to pass your kind feedback on to the team member involved. Please don't hesitate to get in touch if there's anything else we can help with.
Réponse de Engage Credit
Hi Penny, we're delighted to hear that you received great customer service and found our team reassuring. We understand how important it is to feel supported, and it's wonderful to know we were able to provide you with confidence and peace of mind.
We really appreciate your feedback.
I was impressed by the way you treated…
I was impressed by the way you treated me
16 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Maxwell, we are delighted to hear that you were impressed by the way you were treated when speaking with our agent. Providing a professional, respectful, and supportive experience is incredibly important to us, so it's wonderful to know that our team made a positive impression.
We appreciate you taking the time to share your feedback and thank you once again.
Easy to contact
Easy to contact. Short wait time a few mins but was given option for a call back but could take 2 hours so I just waited. Helpful member of staff. Stayed on phone until I received email and checked I could download documents. Answered my questions
16 juillet 2026
Avis spontané
Réponse de Engage Credit
Thank you for your review.
Hi Lynn, We are delighted to hear that you found it easy to get in touch with us and that your call was answered within a short time.
It's great to know that our colleague was able to assist you thoroughly, answer your questions, and stay on the line until you had received and successfully downloaded the documents you needed.
Providing clear, helpful support and ensuring our customers feel fully assisted is very important to us, so we truly appreciate you taking the time to share your experience.
Réponse de Engage Credit
Hi Harris, thank you for your review, we are very pleased to hear that you found our team understanding. We appreciate you taking the time to share your feedback and are glad we could provide support during your experience with us.
Réponse de Engage Credit
Hi Philip, thank you for taking the time to leave us a review. We're delighted to hear that you received excellent service. Your feedback means a lot to us and serves as great encouragement for our team to continue delivering the high standards our customers expect.
We appreciate your support and look forward to assisting you again in the future.
They were very helpful today as they…
They were very helpful today as they have been over the last few months.
10 juillet 2026
Avis spontané
Réponse de Engage Credit
Thank you for taking the time to leave a review.
We're delighted to hear that you've found our team helpful, not only today but consistently over the last few months. Providing ongoing support and a positive customer experience is important to us, so it's great to know our efforts have made a difference.
We appreciate your feedback and thank you for your continued patience and trust
I kept repeating myself constantly so I…
I kept repeating myself constantly so I did end the call as it was becoming frustrating and no one has tried to call me back
10 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Teresa, Thank you for your feedback.
We're sorry to hear that your experience left you feeling frustrated.
We understand how disappointing it can be when you feel you have to repeat yourself, and we appreciate how this can affect the overall experience.
We're also concerned to hear that you did not receive a callback following the end of the conversation. This is not the level of service we aim to provide, and we apologise for any inconvenience caused.
We value all feedback as it helps us identify areas where we can improve. If you would be willing to contact us directly with your details, we'd welcome the opportunity to review what happened and see how we can assist further.
Spoke to a lovely man very helpful and…
Spoke to a lovely man very helpful and friendly. Excellent customer sevice.
10 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Sarah, thank you for taking the time to leave us a review.
We're delighted to hear that you received such friendly and helpful service and that our colleague made a positive impression.
Providing excellent customer service is what we strive for, so it's wonderful to know your experience reflected this.
We really appreciate your feedback and look forward to assisting you again in the future.
I was listened to empathy and sympathy
I was listened to empathy and sympathy. He was so patient with me. Did not look down on me with my situation.
8 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Gloria, thank you for taking the time to share your experience. We're delighted to hear that you felt listened to, supported, and treated with empathy throughout your interaction. We understand that discussing personal circumstances can be difficult, so we're especially pleased that our colleague was patient, understanding, and made you feel respected without judgment. Your kind feedback means a great deal to us, and we'll be sure to pass it on. Thank you again for your review.
Réponse de Engage Credit
Thank you for your wonderful feedback. We're delighted to hear that you found our customer service team knowledgeable and helpful. Providing clear information and support to our customers is extremely important to us, so it's great to know we were able to assist you effectively. We truly appreciate you taking the time to share your experience.
My call in to discuss my account was…
My call in to discuss my account was well handled by the company’s representative.
7 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi, thank you for taking the time to leave us a review. We're delighted to hear that your call was handled well and that our representative was able to assist you with your account. Providing a professional, helpful, and positive customer experience is very important to us, and it's great to know we met your expectations. We appreciate your feedback and look forward to assisting you again whenever you need us.
Very helpful in my very difficult…
Very helpful in my very difficult circumstances.
7 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Paul, thank you for your 5 Star review. It is really pleasing to see that our agent was helpful to you today on your call. I will be sure to pass on your feedback to the relevant team.
Engage credit are amazing
Engage credit are amazing, friendly and understandable in people’s issues
7 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Elizabeth, thank you for your 5 Star review. It is really pleasing to hear your feedback and I pass your comments on to the relevant team.
Supportive non judgmental and…
Supportive non judgmental and professional
7 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Janet, thank you for your 5 Star review. It is really pleasing to see that our agent was supportive on your call with us today. I will be sure to pass on your feedback to the relevant team.
The lady was very quick helpful and…
The lady was very quick helpful and clear to talk to.
7 juillet 2026
Avis spontané
Réponse de Engage Credit
Hi Jayne, thank you for your 5 Star review. It is really pleasing to see that our agent was helpful and easy to talk to. I will be sure to pass on your feedback to the relevant team.
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