Enterprise Car Club (UK) Avis 

The app has very limited functionality and is not user friendly. The app didn’t correctly start my trip so the car wouldn’t start - I had to call the emergency number to have it corrected.

You have to report all damage by sending photos by email, but there’s nowhere that shows you any existing or known damage - so I assume you have to send photos of every bit of damage you find, which in a car club car tends to be quite a lot.

Overall, I’ve only used enterprise car club as they have a car conveniently located for where I live. If an alternative becomes available I will switch.

Once I got moving, the car was fine and the trip was in line with expectations.

Easy to use via app. Nice new cars and vans

Easy to book and easy process to begin the journey etc. thank you

Always excellent experience!

Great team just let down a few times ive used them. Wrong car first time then didn't fulfil resolution promise.

Joined Enterprise Car Club after Zipcar closed down. I was with Zipcar for several years and it was a great company: After over a hundred hires I never experienced a problem and there were no nasty surprises and they were always fair and very transparent.

Unfortunately, this is not at all the case with Enterprise. Not only are their charges much higher but they are also not transparent. They have just raised their monthly insurance excess charge from £15 per month to £25 per month WITHOUT informing the customers in advance to give us a chance to cancel the plan. When you do try to cancel the monthly plan you are told it is a month in arrears so you still have to pay the charge next month. When I complained to customer services on the phone I was told I need to take the matter up with the accounts department. I asked to be put through to the account department but was told they did not take phone calls and I could only email them! I feel like I am dealing with a dodgy non-UK company. What a sad day when Zipcar ceased trading!

Do not be fooled by the "estimated" prices or the slick marketing for Enterprise Car Club. This company uses predatory "dark patterns" to lure customers into contracts under false pretenses.

I booked a car in Bath where the app displayed a clear "Reserve Now for £45.00" button. After completing the trip, I was slapped with a bill of £84.67—nearly double the price I agreed to at the point of contract.

When I challenged this, their "Senior Member Services" team actually claimed that the checkout screen—which showed a specific car, a specific address, and a specific time—was merely an "illustration" and not a binding price. In the UK, this is a blatant breach of the Consumer Rights Act 2015 and the Consumer Protection from Unfair Trading Regulations 2008.

The Trap:

Bait Advertising: They run Instagram ads claiming rates "from £2.71/hr," which are physically impossible to achieve in many regions.

Hidden Fees: They hide massive mileage surcharges (up to 50p/mile) that they deliberately exclude from the primary "Reserve Now" button to make their service look cheaper than a taxi.

Incompetence: Their senior staff tried to justify my bill using "Under 22" rates, despite the fact that I am 29 years old. They don't even know their own pricing structures.

If you value transparency and don't want "surprise" debt on your account, stay away. I have already escalated this to the BVRLA and the Advertising Standards Authority (ASA). They are holding my account hostage over a balance created by their own deceptive UI.

Always cancelling appointments the day before, even if booked weeks in advance. Not good enough when you are relying on one of their cars

I've been using car sharing for over +10 years and although the costs have obviously increased over that period, it's still far more economical than running your own car. Yes, you do need to plan ahead to ensure that a car is available for your needs, but availablity has never been an issue to date. The cars are clean and well maintained, and the fuel card means that you don't have fork out from your own pocket to fill the tank - all the more important given the current fuel price shocks ⛽

Clean car, easily accessible.

Great service, made easy

Need a van for a couple of hours? Use the car club. It's excellent - easy and outstanding value.

Hello
Just for information, there was no fuel card in our vehicle for our hire on 18th march for 4 days

Top class, easy to use and very accessible

I've contacted the company directly -- they failed to get a car in place to meet my booking, didn't warn me when they should have done, and left me 45 minutes later than I should have been

So convenient. Loads of vehicles to choose from within walking distance. Clever and easy-to-use system. We wrestle thinking of moving to only one car. This will allow us to do that.