Enterprise Car Club (UK) Avis 1 768

van did not un lock

We only needed a car for a fairly short period of time, and for that kind of use the Enterprise Car Club has actually been excellent. Having one located so close to the house has made things really convenient day to day.

It’s been especially useful for things like shopping trips, running errands, or dropping the kids off somewhere without the cost and hassle of owning a second car full time. The flexibility of being able to book one when needed, then not have to think about insurance, maintenance or parking the rest of the time, has worked really well for us.

The booking process is done online and it is easy to see vehicle availability and make the booking.
The car was easy to find, easy to open, clean and easy to return at the end of trip; it was zero difficulty car rental.

It worked fine !

A really easy service with great communication with the staff. I was really impressed.

Easy booking, pick up and return from Longrock Penzance.Staff friendly and helpful. The van was good and did the job. Will gladly use Enterprise again.

Booked a car a few weeks in advance for an early morning trip. About 7 hours before my trip (so I am asleep already) I received a message that my car was not available and I have been assigned the nearest alternative vehicle 40-minute tube ride away. When I woke up and saw the car location, I thought it's a prank. I called the customer service number they have provided, going through their robotic options for what felt like an eternity. The customer service rep was nice, but couldn't do much: I was offered to cancel the booking or a reimbursement of a trip to the assigned vehicle. I planned in advance to have a decent morning trip, and ended up in a rush sorting out 3rd party mess - which I also had to pay for. What a joke! I cancelled and reluctantly booked a more expensive car closer to me (why was this not offered?), just because I really needed to go where I planned to. What a horrible business practice from ECC, and what a shame Zipcar left London. Say what you want about them, at least there were plenty of cars available and the "emergency" numbers provided with any booking changes got you directly to the customer service rep.

A very friendly and efficient rental service.

Cheating dishonest vehicle operates who hit drivers with scrupulous vehicl charges 8 weeks after a incident which I myself first reported.

Enterprise said they would sort the issue but instead ignored it and have ignored me since too.

Untrustworthy, unreliable operators.

Rented for under 4 hours on 16 April 2026. Before returning I proactively emailed Enterprise to report pre-existing unrelated damage — demonstrating I was acting in good faith throughout. Returned the vehicle in the same condition I received it at 13:45.
Seven days later I was notified of a damage claim. Enterprise's own correspondence confirms the vehicle sat completely unattended on a public road for six full days after my return. When I asked my case handler 'Olivia S' directly for any forensic analysis used to determine how the damage was caused — she confirmed no forensic analysis was ever conducted. The £1,250 liability decision was made entirely through an internal conversation between her and her manager.
To make matters worse, just over one hour after that admission, Enterprise attempted to charge £1,250 to my card whilst an active independent BVRLA review was ongoing.
I made four attempts to reach my case handler on the day the decision was communicated — repeatedly told she was busy, on lunch, or would call back.
This matter is now with the BVRLA, the Financial Ombudsman Service, and my card provider. I am fully prepared to pursue this through the courts if necessary.
Enterprise Car Club can apply a £1,250 charge against you based solely on internal opinion — no expert evidence, no forensic analysis, no proof.
Think very carefully before using this service.

Excellent service

Good end to end service and booking system. Good clean vehicles. Thanks to all

Everything works well enough. It is convenient and I use it regularly.

A brand new car with a large capacity boot, perfect for the delivery I needed to make.

The booking and hiring process was great and smooth. However, after hire, we were falsely accused of breaching their code of conduct. Explained and provided evidence as to why the accusations are false. No apologies were given, warning was not expunged, and customer service agent ghosted us (email, initial of operations support: KK ). I posted to Reddit to find out that this is in fact a common occurrence with Enterprise Car Club. If you want to hire a car with them, please be prepared to take as many evidence before, during, after, and be prepared to fight for your case, and do not expect an apology.

First time using Enterprise Car Club!
All good so far.

I've been with this car club for 21 years and only use it for van hire now I've moved to the suburbs - except for one emergency trip while on holiday in London. Overall, I highly recomend this service. It has easy to use booking and car-entry systems and responsive helpful staff. The reason for not giving 5 star this time, is that on my most recent van hire, I found the damage checking process a bit of a palavar and I think the booking system should make it easier to identify vans as a category from the list of vehicles. I've fed this back to them.

Great way to manage short routine car hire or occasional longer trips over a weekend. No more maintenance bills or security issue, simple affordable and efficient