Enterprise Car Club (UK) Avis 

Was a member for 3 months. There was a single missed membership payment of £7 which ordinarily would have cleared had they tried again. Instead, they sent me a snarky email saying that as I had missed "multiple payments", I now had to pay them a £250 deposit in order to continue using the platform. Further, even if I did pay, my bookings would be restricted. I have never met such a pathetic company.

I recently booked a vehicle through Enterprise Car Club and was shocked by the state of the car provided. The vehicle was completely filthy both inside and out, to the point of being unhygienic, and there was a severe, foul odor in the cabin that made driving it miserable. On top of that, there was unreported damage to the front right bumper.
When I reached out to customer service to complain about paying full price for a damaged and foul-smelling car, their Escalations team was incredibly dismissive. They tried to brush off the filth and terrible smell as just "some dust" and "normal wear and tear" from a car-sharing service, and offered a highly insulting £10 credit for a future rental rather than addressing the actual hygiene and maintenance failure.
I understand how car-sharing works, but Enterprise still has a responsibility to provide safe, clean, and maintained vehicles. Expecting a paying customer to just accept a damaged and terribly smelling car is completely unprofessional. I strongly advise checking your vehicle thoroughly if you use this service, as their support team will not take your concerns seriously.

I am disappointed with Booking process. Website is not updated with available vehicle. I am not confident of getting a vehicle that I prefer. This happen to me 3 times.

Booking the car was OK but I did not like the car [Peugeot 2008] and found the infotainment system one of the more difficult ones to use.
There was a warning light for tyre pressure on the dash. If there was a pump and pressure gauge in the cars, I would happily inflate the tyre[s] when needed, as they should be when cold, not when they’ve warmed up on the way to a filling to use an air hose

I booked a car 29/6/2026 CarClub they made one attempt to collect £33 09.18 this morning?I did have money £27 but they add millage so you don’t know how much they charge until the try to take the money. It a terrible way to do business. ZipCar you paid immediately no stress no add on and User friendly app too.Now they sent me an email starting because the payment was missed I would now have to £250 deposit before I would be able to use the service again. I will pay the bill and delete the app. Bye

The York leeman Road branch.
Always friendly, always great and never feel rushed. Everyone of the staff is very professional in their conduct.

I've used this service several times over the years and feel that the standard has always been the same, which is good.

Car dirty long queues deposit takes s long time to be refunded. Push sales for extras should not happen if you have notes out online

Great set up, competitive pricing compared to car hire,.very easy to use. Could improve customer helpline response time.

Car was ready to pick up but car needed cleaning, otherwise the service is great and would recommend

If I could give zero stars I would.
Not at all happy with the service provided on this and previous occasions.
They are the company that advertises as the ones who ‘pick you up’ yet on four previous occasions, taxis had to utilised costing over £100 which has never been reimbursed. Several emails and receipts were emailed in upon request but these were never even acknowledged.

Yesterday someone rang stating something along the lines of a car club but didn’t explicitly tell us that a new app would need to be downloaded and used to unlock the vehicle. When he tried to place a call back, the offices were closed (according to the automated message). So now to utilise the services an unwanted app has to be downloaded.

On this occasion no one was available again for a pick up, but agreed to fetch from the train station. The pick up was then late.

No one available to drop back to the station 20min walk away in 34 degree heat. Absolutely appalling customer service

There are almost no cars in north or east London (Finsbury park), and the few cars they have are always booked.

The only way to check where they have cars is by joining the club and paying a fee. I did that only to find out they're are not really cars in my area.

Meet and great was excellent, made aware to the terms of use. Staff members polite, very helpful and efficient. Drop off was just as easy, all conducted with a smile. Great service and well done to the members of the Chippenham branch.

Where do I even start! Firstly when picking up the car it was late by nearly an hour and we sat there waiting which was so annoying as we had to park the car we came initially came in and pay parking. We event phone costumer service and all we got back was “the costumer before you is late” like it helped in any way absolute nonsense. As soon as we got the car we noticed there was left over bitten chips by the gear stick, salt everywhere, a vape liquid and it’s box and crumbs all over the seats and floor of the car, just a complete mess and absolutely disgusting state. There was grease covering the steering wheel and gear stick as well so we took it upon ourselves to hoover the interior as best as we could plus give it a quick wash on the outside (because we are them kind of people). Fast forward to next day on a long 4 hour drive when we were setting off, along the way we got multiple tyre pressure warnings so obviously in that case, we had to go to the nearest petrol station to check on it and we discovered the tyre pressures were all between 39&42 PSI, which was too high for the car as we had to google it (as there was no information about it in the car - which there should be), so trusting google we had to bring it down to 34 PSI. As that wasn’t checked for us beforehand, we decided to check the levels of liquids in the bonnet too, which we then also realised all of it was running very low especially the coolant being bang on the minimum line (we took a picture) so again we took it upon ourselves to top it up. All of this should not be our responsibility as we’re paying for a hired car not a personal one so we shouldn’t have to be doing all of this, this should most definitely be checked or logged beforehand and in between customers as we had to pay even more than what we should be. This has been one of the worst experiences hiring a car from start to finish that we’ve had. I’d like this to be passed on for future customers as we won’t be using this again.
Stay away from this company.

competitive pricing and great service

DO NOT USE: If I could rate this service No Stars I would. The very first time I used the car I was accused of taking a black dog in the car which I did not. Then a week later I was accused of having caused severe damage to the car wheel. Neither of which were true. Thankfully I had taken out the additional cover which meant they could not take more than £250 from me but despite arguing the case, it is your word against there's. I have had a few friends with similar experiences so would definitely not recommend the service.

I put fuel in, had van inspected, but later got a bill for fuel usage. Not impressed at all.

the amount of free milage per day rental is way too low, and I was billed an extra £35 on top of the £65 day rental. Ridiculous. I miss ZipCar.

⭐ 1 Star

Absolutely appalling experience and customer service from Enterprise Car Club.

We hired a vehicle for an important journey, only to discover as soon as we got into the car that it was displaying warning messages, including a system failure alert and tyre pressure warnings. We then had to waste time going to a petrol station to inflate the tyres and refuel the vehicle because it had almost no fuel.

Shortly afterwards, while approaching a motorway, the car displayed an engine failure warning, lost power, and became unsafe to drive. The vehicle was intermittently stopping and barely moving on a busy road. We were incredibly fortunate to safely pull over before a serious accident occurred.

We immediately contacted Enterprise Car Club. Instead of receiving support and reassurance, we were left on hold for around 30 minutes in 30-degree heat while standing on the side of the road. We were then told the AA would contact us at some point, with no timeframe provided. We had already lost around an hour dealing with a vehicle that should never have been rented out in the first place.

The most shocking part is how Enterprise handled the complaint afterwards. Despite the fact that the vehicle became unusable within minutes of collection and we didn’t even make it out of our local borough, we were still charged for the trip. Their solution? A £30 account credit that doesn’t even cover the cost of the booking.

To make matters worse, we had already requested cancellation of our membership, making the account credit largely worthless. We also asked for details of the AA’s findings regarding the vehicle fault, but these were not provided.

Yes, vehicles can develop faults. However, customers should not be paying for a service they never received, nor should they be put in a potentially dangerous situation because a vehicle was not fit for hire.

We expected a full refund, meaningful compensation, transparency about what caused the breakdown, and prompt cancellation of our membership. Instead, we received a token gesture that does not reflect the seriousness of the incident.

Based on this experience, I would not recommend Enterprise Car Club.

Very professional staff and very friendly 10/10