Hiyacar Avis 2 940

Customer service is responsive. The process is straightforward. Great communication and the app also works well.

No cars available ever and the ones that are are overpriced and miles away.

Why does this service even exist. They got some dodgy agreement with the area and provide one car (that’s always on MOT or not available, I have no idea because customer service is clueless)

One car for thousands of people that’s never available even when I can physically see it.

It’s beyond a joke, I actually prefer this company didn’t exist so we could have a car hire club that works.

Be incredibly careful about using HiyaCar to hire your car out on. I registered my car on there and over the last year they haven't paid me for the hires. Their chat assistants just say it'll be 1-3 working days, but that hasn't materialised yet.

They also installed Quickstart tech and not long after announced it cost £250 per year, which is not worth it. This left me without a spare car key and a waste of the installation fee + needing to replace the key.

It's extremely dodgy, avoid!

Unable to register because the verification failed at every single stage. Scanning my licence didn't work. Sending a selfie of myself holding my licence didn't work. The customer support representative told me I didn't have enough driving experience (based on the issue date of my licence) even though I've had a licence for 10 years. Then my account got banned for suspected fraudulent activity. Took the support team days to get back to me. Complete waste of time, enormous 'computer says no' energy.

Worst and slow customer service ever they will dellay you extending a car so you will get a penalty won't even help you with any recovery with the vehicle and just wants ur money and will even charge you more when extending also few weeks ago the night shift supervisor mo took money out of my account which I removed from the system a while ago without any authentication from me and they shouldn't of had that account which can be fraud. Overall go with another company avoid this company.

Always easy to use and convenient.

It was an easy to use app, only had 1 issue and as soon as I sent a message in the chat, it was sorted out for me. The app gives you clear instructions on pick up and drop offs as well as as any FAQs you may have. Simple contact with the car owner to organise. I would use it again.

I am having really worst days because I have booked your car.
I booked Hiyacar for my office purpose but one time the car not even open and yesterday the car was not in the site and Hiyacar sent me message to collect it. The customer service had no idea what is going on, I had booking today as well, I received message to collect the car, but again the car is not in the site to collect. The booking is still valid, no response or update from the customer service.
How we can trust you now.

I am a vehicle owner who rented my car through this platform in good faith. What followed has left me extremely disappointed and financially exposed.

A driver damaged my vehicle during a one-day rental. I earned just £24 from that booking. Instead of being properly supported and guided through a clear claims process, I was left to navigate the situation myself.

The driver handed over a partial payment without a full agreement on the extent of the damage. At no point was I clearly informed that accepting this would effectively remove the platform from involvement. I was not properly advised on how to protect my position. I was not warned of the consequences. I was not supported.

Now the company has stepped away entirely, leaving me with a damaged vehicle and repair costs that far outweigh the rental income. That is not what vehicle owners expect when trusting a rental platform with their assets.

Even more concerning, the driver remains on the platform. From my perspective, someone who has caused damage and avoided proper accountability is still free to rent other people’s vehicles. That raises serious concerns about owner protection and platform standards.

This experience has made one thing very clear: when things go wrong, the responsibility appears to fall entirely on the vehicle owner.

I feel let down, unsupported, and financially exposed. Owners rely on this platform to provide structure, guidance, and protection — especially when disputes arise. In my case, that protection was not there.

I am now left covering the cost of damage from a £24 rental.

That is unacceptable.

Reached out to you guys at numerous amount of times and literally got fobbed off

Waste of time contacting you plus I was told by the website the driver has done nothing wrong and nothing will happen to him 🤔

booked a car through Hiyacar 2 weeks in advanced, attempted to pick it up but there was no automatic access as advertise. Customer service was very unhelpful stating that the owner couldnt deliver the keys and so it was cancelled. We had a refund but they they would not cover the cost of transferring to another car booking. cost us more money and we lost a day to our weekend trip.

The car was not where it was supposed to be, it was over 100 miles away.
Not very helpful when I contacted customer services offered me £15 credit.
When they eventually cancelled the hire, I was shocked when searching for another car that this same car was readvertised (False advertising) for someone else to be in the same position as I was.
This is only the second time I've used this company, both times the car was not where it was supposed to be.
Be warned you cannot rely on Hiyacar.

I used Hiyacar once and it was a good experience. I was planning to start using it more regularly, especially since there was a local Hiyacar community in my village.

And then they changed their insurance model. I'm perplexed. Prices for renting a car for a couple of hours suddenly more than trippled! A small car for a three hour slot costs ~50 pounds, compared to 16 pounds at Cowheels. Note I've had a license for over a decade, no points/fines whatsoever.
I'm really disappointed and will stay clear from hiyacar; it's completely unaffordable now.

I’m replying to the last response you gave.
Thank you for your response.
I understand that Hiyacar is not the issuing authority for the PCN. However, as the registered keeper and the company that facilitated the hire of the vehicle, Hiyacar does have the ability to support customers by requesting goodwill cancellations or providing representations to the parking operator, particularly where the charge arose due to unclear signage and EV charging confusion.

The fact that my ADHD and autism were not previously recorded does not remove the duty to provide clear, accessible systems in the first place. The issue here is not just reasonable adjustments after the fact, but that the EV charging and parking rules were not clearly explained at the point of hire, nor clearly signposted at the charging location. This places customers — especially first-time or inexperienced EV users — at risk of unfair penalties.

I paid the charge under pressure due to fear of escalation and only later understood that I had grounds to dispute it. I am now in the process of disputing the charge directly with Premier Park, as advised.

Once that dispute is reviewed, I will of course provide confirmation. However, I would still appreciate Hiyacar escalating this internally as a customer experience issue, as clearer EV charging guidance could have prevented this situation entirely.

Thank you for confirming that a refund will be issued should the charge be cancelled. I will follow up once I receive a response from the PCN issuer.

Kind regards,
Hassan

App was easy to use and quite quick.

Believe the negative reviews you are seeing on here. It's unfortunate that it has had to come to this that I have used Hiyacar since 2020 and have never really had any issues with them...until things go wrong. Thats when you see they have poor customer service and do not care about you as a customer. I had an incident with someone's car during Christmas period( a very small scratch to one of his wheels) and who wanted me to go privately with paying him. Because it was my first time of experiencing this, I didn’t really understand how the claim process worked and contacted Hiyacar to enquire about it. I spoke to someone called Mohammed there and asked questions and he explained the process to me and he said I could go privately with the car owner or they could claim through them. I expressed my concern to him and questioned if the owner was scamming me. He completely shut down all my concerns and was biased towards the owner. Next thing he went to tell the car owner everything I said to him in confidence, which led to the owner choosing to make the claim through them and not directly with me anymore. I was upset and when I tried to complain further, I was blocked on every side. The information and explanation Hiyacar gave to me was contradictory to what the owner told me. They refused to investigate thoroughly my complaints and concerns and instead proceeded to take money out of my account without communicating with me(very appalling).

I am highly disappointed with Hiyacar and the way their staff have dealt with my case. I realised that they are only okay as long as things do not go wrong, but very poor at customer service and some of their staff do not know how to treat people.

To anyone considering using them, just be aware that they are not straightforward or have good customer service when things go wrong.

The app verification process didn't work. I needed a car the next day and asked when the app will be available to which they replied they didn't have a time frame.
I told them to delete my account but I'm still getting emails from them. I've tried to unsubscribe two days in a row now, but they're still having technical difficulties.
It's a shame as the concept is a really good idea and their prices seem reasonable.

Impossible trying to register, app just doesn’t function. Then read some of the reviews and decided I don’t want to use them anyway.

Car was ok but when I arrived, couldnt get the petrol cap to open despite pressing the button. I immediately cancelled and they are refunding me but very unnerving and in bleak contrast to the excellent service of dearly departed Zipcar - my previous car sharing app of 20 years with no problems. They seem to be going downhill and struggling to maintain a safe service.

An absolute farce. It took ages to register in the first place because the app wasn’t working properly. Booking was relatively straightforward although the car information was incorrect (said it was parked in a completely different town).

On arrival at the car for my booking I couldn’t get QuickStart to work. I was then informed by chat that QuickStart had been withdrawn and my booking was being cancelled! Why I couldn’t be told this upon booking, and before I was charged, I have no idea! On the plus side the chat function is usually very helpful. But I won’t be using again.

I was trying to register an accont and it was a total confusion! I gave all my details my proof of residence, photos front and back od my driving license and also a selfie!
Still that could not get me an account. This situation it’s very tricky and I’m concerned about my personal details given. Be aware.