Enterprise Car Club (UK) Avis 

Great service from Uckfield Enterprise staff.

awful to setup, terrible and not user friendly. there are two ways to verify your identification - in person or online. i chose online as its supposedly easier, waited more than the stated 48hours, i called them and got a snarky representative who told me "well we've jsut had the bank holiday so.... it will take a while" it took about 2 weeks, anyway i was told to go to the nearest branch bring two forms of ID, which i did and thenn that part was fine and quick, but once i got my membership number the app didnt recognise it which meant i had to call them and get it resolved because "you cant change your password on the app" because i guess they say so ughhhh - at least customer service was lovely on the phone. I havent even bothered to hire a vehicle with them i may use my long distance sellign rights and cancel the thing. just shocking in 2026

As a busy professional, I genuinely appreciated the concept of Enterprise Car Club and used their service regularly. The flexibility of hiring a vehicle by the hour or day, without the responsibilities of ownership and maintenance, suited my lifestyle perfectly.

Unfortunately, they have now lost a loyal and long-standing customer.

Without any prior notification or explanation, £250 was taken from my account. After contacting customer services, I was informed that the money would be refunded and that I should speak with the Damage Claims Department to understand why the charge had been applied in the first place.

To my surprise, I was then accused of damaging the vehicle. I know this allegation is completely unfounded and can prove it. As a precaution, I always record timestamped videos of the vehicle both before and after every rental specifically to protect myself from being held responsible for damage caused by others, especially as these vehicles are parked on public roads and are used by multiple drivers.

Had I genuinely caused any damage, I would have accepted responsibility and paid accordingly. However, I refuse to pay for damage that I did not cause. I was advised to submit a formal dispute by email, which I did, but I have yet to receive any response.

What is particularly concerning is that, after reading numerous reviews from other customers, this does not appear to be an isolated incident. There seems to be a recurring pattern of customers being blamed for vehicle damage and charged additional fees without sufficient evidence.

I can no longer recommend this service. My experience has been disappointing, stressful, and poorly handled. If you're considering using Enterprise Car Club, I would strongly advise exploring alternative transport options. There is little value in paying for a service only to risk being charged hundreds of pounds for damage you did not cause.

Unfortunately, my first experience of using Enterprise Car Club was wholly negative. I booked the nearest car to me, only to find it wasn’t there when I arrived to use it. On calling the help number, I was told there was a problem with it and it wouldn’t be available. I was told the next nearest car would be booked for me (a taxi ride away at my own expense) only to find when I arrived that it hadn’t been booked for me and I had to call again to try and gain access to it. When I finally did manage to get into the car, 45 minutes had passed and I was very late for my appointment, and had incurred more cost. A hugely stressful experience and the customer service was sadly lacking. I won’t be using this service again.

Avoid at all costs.
Terrible business model
Complete miscommunications between store staff and enterprise car club.
Completely cocked up adding a second driver.
Overcharged me.
Blamed me for errors when it was clearly enterprise fault.
Do not recommend

was great and brilliant
car was so clean and very well kept.
I deduct a star only for the issue of having to drop the car back to the exact parking bay. for future trips if I wanted just one direction it wouldnt really be beneficial

My contact Brandon has been really patient and helpful
Great service

Filthy cars. This is an expensive service and one the basic requirements for me is a clean car. I emailed them with pics of the two cars on my road that are completely caked in bird mess and they didn't reply. The cars are in the same constant state. You can't even look outside the side windows, so have to have them open.

Poor availability of vehicles means booking at convenient times and locations can be a real struggle.

The app is clunky and buggy, making reservations hard.

Absolute bottom spec cars for premium prices - a short 4hr trip worked out to over £45 (not including the annual subscription fee), which is pretty close to a full day rental from a traditional company.

Such a shame Zipcar aren't around any more, but this isn't a real replacement.

They make you pay for petrol, then charge you way more than is advertisdd, then lock you out of your account so you can’t submit your petrol receipts. It’s a scam

There should be a report on existing damages to the car

If I could give zero stars I would! I originally hired a van from the castleford branch of enterprise. I had paid online. When I arrived at the branch they told me they didn't have the size van I wanted available and asked if I would download the car club app. I did this and entered my details including card details. I used the van and returned it a day early as it was no longer needed. They have then proceeded to take an extra £269 from my account without explanation or authorisation from myself. I have tried contacting them to ask why this is and been told different things by everyone I've spoken to. The last person I spoke to said he would look into it and phone me back. He has never phoned me. The customer service and general behaviour of this company is disgusting. I will never use this company again and would highly recommend to everyone to avoid them at all costs!

On my very first car booking Enterprise changed the location twice. Then the previous renter overran 45 minutes making the point of the hire almost pointless. Enterprise did the decent thing and gave me the hire half price. On the second hire they relocated the car so far away from where I needed to be it made the entire morning unachievable. I would have to travel 50 minutes, collect the car drive 30 minutes to where I needed to have use of the car for 1.5 hours then drive back to the car club location for 20 minutes to then travel home for 50 minutes. The travel to use the car for 1.5 hours would take 2 hours and 10 minutes! A total shambles. In the end I had to cancel my plans because there just wasn’t enough hours in the day to do all this traveling for a lousy 1.5 hours of car use.

The staff were very helpful and professional when I delt with them. The van was clean and extremely comfortable to drive.

Works well and reasonable pricing

Car club is a good concept, and when it works well it is a good service, however there is a problem.

They have about 12 cars in service in the Portsmouth area, but only 3 (25%) are Automatic Transmission. Given that with advent of electric vehicles more and more people now have automatic only licences. I am an automoatic driver and recently had the experience of being told 13 hours before mu hire that the car I had booked suddenly needed maintenance, another automatic car was also in the garage, and the third olne was booked. As I needed the hire I accepted a manual under protest. I am licenced to drive one, but am not comfortable doing so.

Anyone who is lcensed to drive a manual can drive an automatic, but not vice versa, so enterprise needs to look at it's car replacement policy.

I'm being charged after usage for **someone else's damage**.

When I went to take the car, there was some light damage that I reported in the app. The problem is the app didn't ask me any details. It didn't ask me to take pictures. Nothing. Just continue as usual. Which I did, and had an uneventful journey. No damages or anything like that. I returned the car as I found it.

A couple of days after I'm contacted that damage was found on the car bettween fleet inspection so they are looking for the person who did it and asked me for photos. I didn't have photos because nobody told me I needed to take photos! I wanted to report the preexisting damage when I was there and clicked on the app but wasn't given that option, and now I'm told I have to do it??

They I formed me that due to not having photos I have to pay for the damage.... For SOMEONE ELSE'S DAMAGE?! How is this normal? I'm a person who owns their mistakes and would happily pay if I had done something wrong, but this is not my damage.

I would not recommend using enterprise car club. This was my second time using them, after months and months of cars not being available or being cancelled last minute. And after months of waiting this injustice happens...

Totally fluid enrollment process, extremely helpful branch staff in Cambridge, very new and clean rental vans, very well designed app.

There haven't been any Car Club vehicles in the assigned electric charging bays on my road for many many months. As a user with a disabled child, I've simply had to stop using Enterprise Car Club .
I signed up to the club because of the proximity of cars to my location.
Prior to the disappearing cars , I had a high number of problematic hires with vehicles not in the bays displayed on the app, vehicles not unlocking and charging cables missing. One booked car was completely out of charge and there was no nearest replacement vehicle available.
The assistance from the helplines is good but having to phone to track down a car or encountering a problem accessing a vehicle is far from ideal .

On three occurrences i have rented from Enterprise In Jan22 i was charged £100 for damage to a side wall of a tyre which i subsequently proved was incorrect. In Jan 26 I hired a van for transportation from Lowestoft, that particular day there had been heavy snowfall and before i could even drive off the forecourt it took me 20 min to clear the front windscreen the vehicle was covered in snow i was assured that there was no damage to the vehicle. I drove to Southampton and dropped off the vehicle i was told by the rep that the van was fine and he looked forward to seeing me in April for my return journey . Six days later i received a email stating that damage had occurred and i would be charged £250. I wrote a number of emails explaining the above and requesting the signature that i was supposed. to have asked for at Southampton all with no response from Southampton. In April when i had the return journey . I took video footage of the whole vehicle prior to leaving the vehicle had a cracked /broken reversing light and a number of defects which were clearly pointed out. The vehicle also had an add blue alarm continually going off so i drove directly to Lowestoft. The agent there said there were numerous defects on the vehicle which were not reported on the handover sheet and that i would be charged fortunately I had the video evidence to substantiate all of the damage and so i was not charged. so effectively on all three hires i could have been charged substantially. I am now in the process of referring all of three of these hires to the BVRLA who regulate hire car companies. Also to mention that the final hire van was potentially unroadworthy. I have spent numerous hours asking for evidence and procedures which were not followed by and which Enterprise has has failed to respond to. So the moral of the story is take photos video footage of any car / van that you hire.