Take a look at the order history and notes. This continually got pushed out, was told multiple different shipment dates, and I still have not received. This was ordered on 6/27 and it now 7/13 I ha... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Ordered the sample kit from Envelopes.com & JAM paper. Ended up using that sample kit to help a friend find her perfect wedding paper. She got a metallic paper for her save the dates. She also foun... Voir plus
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THEY HAVE AMAZING PRODUCTS!!!! ALL OF THEIR ENVELOPES COME IN A WIDE VARIETY AND THEY HAVE A HUGE SELECTION. IM A DIYER CRAFTER AND THEY EVEN HAVE SOME OF THE BEST CARDSTOCK AROUND, LIKE FOR CRAFTING... Voir plus
L'entreprise a répondu
This was my first time ordering from Envelopes.com and was so impressed by the vast selection of quality products. When I made an ordering error, customer service was so courteous and professional. I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'impression numérique
- Magasin d'articles d'emballage
- Magasin d'impressions et de signalisation
- Imprimeur
Écrit par l'entreprise
My name is Adam, and I’m the new CEO here at Envelopes.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
Coordonnées de contact
New Horizons Boulevard 5300, 11701, Amityville, Etats-Unis
- review@jamplus.com
- envelopes.com
4,4
Excellent
194 avis
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A répondu à 100 % de ses avis négatifs
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Take a look at the order history and…
Take a look at the order history and notes. This continually got pushed out, was told multiple different shipment dates, and I still have not received.
This was ordered on 6/27 and it now 7/13 I haven’t recieved my order.
13 juillet 2026
Réponse de Envelopes.com
Hi Antonio,
Thank you for taking the time to leave a review and share your experience. I sincerely apologize for the delays and understand how disappointing and frustrating it must have been to see your expected ship date continue to change. This is absolutely not the level of service we aim to provide our customers, and I'm truly sorry that we let you down in this instance.
Your order has now shipped out today and is expected to arrive tomorrow. While I know that doesn't undo the inconvenience you've experienced, I hope it brings some peace of mind knowing your order is finally on its way.
We truly appreciate your patience throughout this process. Since you have my direct email address, please don't hesitate to reach out anytime if you have any questions or concerns. I'll be more than happy to personally assist you however I can.
Warm regards,
Elizabeth
Customer Support Manager
They fixed the problem via email
Who ever emailed me was good job-please award them a meal and drink waiver plus a paid day off
22 juin 2026
Avis spontané
Réponse de Envelopes.com
Thank you so much for your kind feedback! We are thrilled to hear that you had a positive experience. I will be sure to share your comments with the team member who assisted you. Your recognition means a great deal and is always appreciated. Thank you for taking the time to share your experience and for choosing us! 😊
Alicia
Customer Support Supervisor
Réponse de Envelopes.com
Thank you for taking the time to share your feedback! We are so pleased to hear that you had a great experience. I will be sure to pass your kind words along to the team member who assisted you. Positive feedback like this means a lot to our team and is always appreciated. Thank you for choosing us, and we look forward to assisting you again in the future! 😊
What's not to love?
The selection of Envelopes dot com is extensive, ordering is intuitive and easy, shipping is fast and well packaged, and the quality is excellent. What's not to love?
22 juin 2026
Réponse de Envelopes.com
Thank you for your wonderful feedback! We are delighted to hear that you found our selection extensive, the ordering process easy to navigate, and that your order arrived quickly and in great condition. Providing quality products and a smooth customer experience is what we strive for, so it means a lot to know we delivered. Thank you for choosing Envelopes.com, and we look forward to serving you again soon! 😊
Perfect for mail clubs
I love the envelopes' colours and the stickiness of their seals!
31 mai 2026
Avis spontané
Réponse de Envelopes.com
Thank you so much for taking the time to leave a review! We're thrilled to hear that you're enjoying the colors of our envelopes and that the adhesive seals are working well for your needs.. We truly appreciate your support and look forward to serving you again in the future!
Warm regards,
Elizabeth
Customer Support Manager
Outstanding customer service!
This was my first time ordering from Envelopes.com and was so impressed by the vast selection of quality products. When I made an ordering error, customer service was so courteous and professional. I promptly spoke to a person when I called. No multiple phone extentions to navigate with frustration ---truly rare today. Thank you!
13 juin 2026
Avis spontané
Réponse de Envelopes.com
Thank you so much for taking the time to share your experience and for choosing Envelopes.com for your first order!
We're delighted to hear that you were impressed with our wide selection of products and that our team was able to quickly assist when an ordering issue arose. Providing courteous, professional service and making it easy for our customers to reach a real person are things we truly value, so your kind words mean a great deal to us.
We appreciate your support and look forward to serving you again in the future!
Warm regards,
Elizabeth
Customer Support Manager
Consistent, reliable, fast
I haven't purchased any custom products, but the off-the-shelf envelopes have been consistent in quality. Orders are turned around really quickly, and the one time I needed to reach out to customer service, they were quick to reply and find a solution.
10 mars 2026
Avis spontané
Réponse de Envelopes.com
Thank you so much for taking the time to share your experience with us! We're delighted to hear that you've found our envelopes to be consistently high quality and that our fast turnaround and customer service have met your expectations. It means a lot to know we were able to quickly provide a solution when you needed assistance. We truly appreciate your support and look forward to serving you again in the future.
Warm regards,
Elizabeth
Customer Support Manager
THEY HAVE AMAZING PRODUCTS!!!
THEY HAVE AMAZING PRODUCTS!!!! ALL OF THEIR ENVELOPES COME IN A WIDE VARIETY AND THEY HAVE A HUGE SELECTION. IM A DIYER CRAFTER AND THEY EVEN HAVE SOME OF THE BEST CARDSTOCK AROUND, LIKE FOR CRAFTING THEY HAVE THESE AMAZING A2 AND A7 PRESCORED 100 LB CARDSTOCK PRE FOLDED CARDS PERFECT FOR CRAFTING. I WILL DEFINETLY BE USING THEM FOR THE REST OF MY LIFE FOR ENVELOPES AND CARDSTOCK. I LOVE ENVELOPES.COM. GREAT CUSTOMER SERVICE AND VERY PROMPT SHIPPING PROTOCOLS.
15 janvier 2026
Avis spontané
Réponse de Envelopes.com
Thank you so much for taking the time to leave such a thoughtful review! Reading comments like yours truly makes our day. We're so happy to hear that our envelopes and cardstock have become a staple for your crafting projects and that you've enjoyed our selection, service, and fast shipping.
It means the world to us to have your support, and we're honored to be your go-to source for envelopes and cardstock. Happy crafting, and we look forward to being a part of many more creative projects in the years ahead!
Warm regards,
Elizabeth
Customer Support Manager
My Only Source for Printed and Plain Envelopes
I needed custom-printed envelopes for a new product we were preparing to release. The process of selecting the envelope, uploading the art and getting production started was easy and smooth. Customer service was highly responsive and the end result was a major hit with our customers.
The envelops are top quality and were packaged well for shipping. We will definitely reorder soon, since the product is flying off the shelves.
18 mai 2026
Avis spontané
Réponse de Envelopes.com
Thank you for taking the time to leave such a wonderful review! We're thrilled to hear that the ordering process was smooth and that your custom envelopes were a hit with your customers. It's great to know you were pleased with the quality, packaging, and support from our team. We truly appreciate your business and look forward to helping with your next order. Wishing you continued success with your product launch!
Warm regards,
Elizabeth
Customer Support Manager
Awesome Company, Worth it.
Ordered the sample kit from Envelopes.com & JAM paper. Ended up using that sample kit to help a friend find her perfect wedding paper. She got a metallic paper for her save the dates. She also found the perfect paper color combo for her invitations. Envelopes.com has awesome quality paper, fast delivery time and a huge assortment of stock for every need that we could imagine! Thank you Envelopes.com for being such an awesome company to work with and to have in my back pocket! They help make people dreams a reality even if its just having a speciality paper they fall in love with.
1 avril 2026
Avis spontané
Réponse de Envelopes.com
Thank you so much for your wonderful review! We’re thrilled to hear that our sample kit helped your friend find the perfect metallic paper for her save the dates and the ideal color combination for her wedding invitations.
Thank you for keeping us in your back pocket and for allowing us to help make dreams a reality, one project at a time. We truly appreciate your support and look forward to helping with many more creative ideas in the future!
Warm regards,
Elizabeth
Customer Support Manager
Outstanding Service
Outstanding Service
Excellent Products
Super Quality
Thank you
Muriel Cohen
5 juin 2026
Réponse de Envelopes.com
Thank you so much, Muriel, for your kind words and support.
We are thrilled to hear that you are happy with the service and the quality of the products. Your feedback means a lot to our team and truly motivates us to keep delivering the best experience possible.
We appreciate you taking the time to share your review, and we look forward to serving you again in the future.
Elizabeth, Customer Support Manager
Fountain Pen to Paper...
I take great joy in the lost art of writing letters and had run out of stationery. I was looking for the same brand of paper and found it at Envelopes.com. I grabbed some nice envelopes while I was at it! The selection was great, as well as the prices. Ordering was easy and my order arrived in a reasonable time.
26 avril 2026
Réponse de Envelopes.com
Thank you for taking the time to leave such a thoughtful review!
It's wonderful to know your order arrived in a timely manner and helped you continue enjoying the tradition of letter writing. We truly appreciate your business and are grateful that you chose us for your stationery needs.
Thank you again for your kind words, and we look forward to serving you again in the future!
Elizabeth
Customer Support Manager
Réponse de Envelopes.com
Thank you for taking the time to leave a review!
We're delighted to hear that your order arrived quickly and exactly as expected. Providing accurate orders and fast delivery is always our goal, and we're glad we could deliver a positive experience for you.
We truly appreciate your business and your feedback. Thank you again for choosing Envelopes.com, and we look forward to serving you again in the future!
Elizabeth
Customer Support Manager
Réponse de Envelopes.com
Thank you for taking the time to leave us a review!
We're thrilled to hear that our quality and prices keep you coming back. Providing great products at a value our customers can appreciate is something we work hard to achieve, so it's wonderful to know we've earned your continued trust.
We truly appreciate your loyalty and support and look forward to serving you again in the future.
Warm regards,
Elizabeth, Customer Support Manager
set up and shipping
I find navigating the setup of the envelopes with return address and logo to be quite cumbersome. I am not experienced with graphic design. Also, the printing and shipping process seems to take alot longer than I expect. I know it takes a few days to get printed, but it seems to take a few weeks to get the orders to me. Your prices are reasonalble.
14 mai 2026
Réponse de Envelopes.com
Thank you for your feedback. We appreciate you taking the time to let us know about your experience.
We truly appreciate your support and are glad you found our pricing reasonable. If you would like to send us more information and give us the opportunity to make your experience a 5 star one, please send any additional details to review@jamplus.com.
Warm regards,
Elizabeth, Customer Support Manager
Envelopes.com is our go-to
Envelopes.com is our go-to for envelopes. Theyre part of our brand.
30 avril 2026
Réponse de Envelopes.com
Hello Niki!
Thank you for your continued trust in us! We’re honored to be your go-to for envelopes and even more excited to be a part of your brand. We truly appreciate your support and look forward to continuing to serve you.
Elizabeth
Customer Support Manager
Réponse de Envelopes.com
Hello Heidi!
Thank you so much for taking the time to leave a review! We’re so happy to hear you enjoyed the wide selection, fast shipping, and high-quality paper. We truly appreciate your support and look forward to working with you again!
Elizabeth
Customer Support Manager
Mostly great experience but I'd asked…
Mostly great experience but I'd asked the question about ordering the Black envelopes and got no answer...
I'm still trying to order 8503-B but for the past month in trying, I continue to get an error message, but it doesn't say they are "out of stock"
Please help!
1 mai 2026
Réponse de Envelopes.com
Hi JD,
Thank you for taking the time to leave a review and for bringing this to our attention. We truly appreciate it.
I’m sorry for the frustration you’ve experienced while trying to order the Black Envelopes (item 8503-B). At the moment, this item is temporarily out of stock, which is why you are seeing an error message on our site.
The good news is that this item is currently in production and is expected to be available again in about 4 weeks. We would be happy to notify you as soon as it is back in stock if you would like.
We have also sent you a separate email that you can respond to directly if you have any additional questions or would like updates regarding availability. Please feel free to send any additional information to review@jamplus.com as well.
We truly appreciate your patience and your feedback. It helps us improve our customer experience. If we can assist further, or once the item becomes available, we would love the opportunity to turn your experience into a 5-star one.
Please feel free to reach out anytime. We are here to help.
Elizabeth
Customer Support Manager
Turnaround time and delivery were…
Turnaround time and delivery were great. We're a little concerned about quality of the midseam on the back of the 9x12 envelope. Flap seal is fine.
1 mai 2026
Réponse de Envelopes.com
Hello Thomas!
Thank you for taking the time to leave a review! We’re happy to hear that the turnaround time and delivery met your expectations.
We also appreciate you bringing the concern regarding the mid-seam on the back of the 9x12 envelopes to our attention. We understand how important quality is, and we would like the opportunity to look into this further for you. You may send any additional information to review@jamplus.com.
Thank you again for your feedback and support. We truly appreciate it and hope to provide you with a 5-star experience!
Elizabeth
Customer Support Manager
I am a cardmaker and buy envelopes…
I am a cardmaker and buy envelopes regularly. Envelopes.com in my go-to source. Their large inventory allows me to match my envelopes to the colors of my cards. I mostly make A2-sized cards, and when I'm sending out 100+ handmade Christmas cards, I like the peel-and-seal option on the envelopes.
13 avril 2026
Réponse de Envelopes.com
Hello Carole!
Thank you so much for your thoughtful review! We love hearing from fellow cardmakers, and it’s great to know that our envelope selection helps bring your creations to life. Matching colors and having the right size, especially for A2 cards, can make all the difference, and we’re glad our inventory supports your creativity.
Wishing you continued inspiration and success with your cardmaking! ✉️
Elizabeth, Customer Support Manager
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