Take a look at the order history and notes. This continually got pushed out, was told multiple different shipment dates, and I still have not received. This was ordered on 6/27 and it now 7/13 I ha... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Ordered the sample kit from Envelopes.com & JAM paper. Ended up using that sample kit to help a friend find her perfect wedding paper. She got a metallic paper for her save the dates. She also foun... Voir plus
L'entreprise a répondu
THEY HAVE AMAZING PRODUCTS!!!! ALL OF THEIR ENVELOPES COME IN A WIDE VARIETY AND THEY HAVE A HUGE SELECTION. IM A DIYER CRAFTER AND THEY EVEN HAVE SOME OF THE BEST CARDSTOCK AROUND, LIKE FOR CRAFTING... Voir plus
L'entreprise a répondu
This was my first time ordering from Envelopes.com and was so impressed by the vast selection of quality products. When I made an ordering error, customer service was so courteous and professional. I... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'impression numérique
- Magasin d'articles d'emballage
- Magasin d'impressions et de signalisation
- Imprimeur
Écrit par l'entreprise
My name is Adam, and I’m the new CEO here at Envelopes.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
Coordonnées de contact
New Horizons Boulevard 5300, 11701, Amityville, Etats-Unis
- review@jamplus.com
- envelopes.com
4,4
Excellent
194 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Hassle free ordering , support & quality
Easy flow, Ordering is easy. No issues with shipping.
28 avril 2026
Réponse de Envelopes.com
Hello Anushka!
Thank you so much for taking the time to leave us a review! We truly appreciate your kind feedback and are so glad to hear you had a hassle-free experience with ordering, support, and quality. It is wonderful to know the process was easy and that shipping went smoothly. Thank you again for your support and for choosing us!
Elizabeth, Customer Support Manager
Classic and durable
Finding a classic and durable foldover card is more difficult than one would think, especially when ordering cards and envelopes to match. After many unsuccessful trial and error attempts, I happened upon this company and took my chances. The quality of the A6 Premium Cougar is exceptional. The texture of the cards allows consistent results whether I’m gluing, distress inking, stamping, or simply desiring crisp pen strokes…often all at once! The variety of back flap choices on the matching envelopes elevates the presentation. Additionally, all my orders have come in a timely fashion and well-packaged to avoid damage. Truly impressed. Well done!
23 avril 2026
Avis spontané
Réponse de Envelopes.com
Hello Darlene!
Thank you so much for sharing your experience and for your thoughtful review! We are honored you chose us after your search, and it is wonderful to hear the A6 Premium Cougar cards and matching envelopes have exceeded your expectations. Your kind words about the quality, selection, and presentation truly mean a lot to us. We sincerely appreciate your support and are grateful to have earned your trust.
Elizabeth, Customer Support Manager
The Best Envelopes Ever!
Our office loves the 10 x 13 Gray Kraft Booklet Envelopes they are perfect. It makes it really easy to fit our clients tax returns and client docs into. It took our office a long time to find an envelope that we all like and works well for all sizes of returns. The side opening flap is the best part it is a lot easier to put documents into rather than a top opening. With a top opening we were always struggling and fighting with it to get what we needed into the envelope.
23 avril 2026
Réponse de Envelopes.com
Hello Aaliyah!
Thank you for taking the time to leave such a wonderful review! We are thrilled to hear these envelopes have been such a great fit for your office and have made your process easier. We truly appreciate your kind words and your support.
Elizabeth, Customer Support Manager
Poor quality surprise
This is the first time I've been disappointed with the product I received. There ink smudges on each envelope and part of the envelope closure lines are in the print job.
I will be exploring a refund or credit as I can't use these.
14 avril 2026
Réponse de Envelopes.com
Hello Danielle!
Thank you so much for bringing this to our attention. We truly appreciate you taking the time to reach out to us.
We are very sorry to hear about the quality issues with your envelopes, as this is not the level of quality we aim to provide. Please know that your replacement order is already in production, and I will personally be overseeing the process to ensure your order receives an extra quality check and ships out as soon as possible.
We genuinely value your business and the opportunity to make this right. If you have any additional questions or concerns, please feel free to reach out to us at review@jamplus.com.
We’re always happy to help!
Thank you,
Elizabeth, Customer Support Manager
Great Experience
Great experience. Ordering was simple and the price for the unique envelopes we use is significantly cheaper than everyone else. Everything arrived on time and well packaged. Will definitely use them again.
4 mars 2026
Avis spontané
Réponse de Envelopes.com
Thank you for taking the time to share your experience!
We’re so glad to hear that ordering was simple, pricing met your expectations, and everything arrived on time and well packaged. It means a lot to us that you plan to use us again.
We truly appreciate your support and look forward to working with you again in the future!
Thank you,
Elizabeth, Customer Support Manager
Quick and Easy
The service was quick and effortless and the quality is top notch.
12 février 2026
Avis spontané
Réponse de Envelopes.com
Thank you for taking the time to leave such a kind review!
We’re thrilled to hear that you found the process quick and effortless, and that you’re happy with the quality. That’s exactly the experience we strive to provide.
Thank you again for your support,
Elizabeth, Customer Support Manager
I always have a great experience with…
I always have a great experience with customer service and the quality I receive from Envelopes.com. I find it easy to place orders and always get updates so I can follow up and track my orders. I will always recommend Envelopes.com.
2 avril 2026
Avis spontané
Réponse de Envelopes.com
Hello!
Thank you so much for taking the time to leave a review. We truly appreciate your continued support!
We’re thrilled to hear that you consistently have a great experience with our customer service and product quality. It’s wonderful to know that ordering is easy and that our updates help you stay informed every step of the way.
Your recommendation means a great deal to us, and we look forward to continuing to serve you!
Warm regards,
Elizabeth, Customer Support Manager
It seems like an easy product to source.
It seems like an easy product to source. It wasn't. But, I found it, and the price was great, service was prompt, and the follow-up has been good. I found a good and reliable company and I received a good product in a very timely fashion. That is truly a good find these days. I would recommend this company.
1 janvier 2026
Avis spontané
Réponse de Envelopes.com
Hello Douglas!
Thank you so much for taking the time to leave a review. We truly appreciate it!
We’re glad you were able to find exactly what you needed and that your experience with our pricing, service, and follow-up met your expectations. It means a lot to us to be considered a reliable resource!
We truly appreciate your recommendation and look forward to continuing to serve you in the future!
Warm regards,
Elizabeth, Customer Support Manager
Clear A-8 envelopes
You have a large selection of envelopes that I need as well as some obscure types. This makes it easier knowing i have someone that I can depend on for these items. Thanks you!
16 avril 2026
Réponse de Envelopes.com
Hello Mark!
Thank you so much for your kind words!
We’re glad to hear that our wide selection, including those harder-to-find options, has been helpful for your needs. It means a lot to know you can rely on us. We truly appreciate your support.
We look forward to continuing to serve you!
Warm regards,
Elizabeth, Customer Support Manager
Rebecca provided exceptional customer…
Rebecca provided exceptional customer service every step of the way. I initially had trouble placing my order and uploading graphics, but she walked me through the quote process so I could move forward. When the product I needed was sold out, she quickly helped me find alternative options that worked just as well.
I then ran into issues with the website, and Rebecca once again stepped in to ensure my order was properly set up and ready for processing. Later, when I realized the 2-day shipping might not arrive in time, I reached out via chat—and Rebecca was there again. She upgraded my shipping and handled everything seamlessly using my card on file.
The process had its challenges, but Rebecca made it smooth and manageable by resolving every issue quickly and professionally.
This is my first order, and while I haven’t received the product yet, the level of customer service alone gives me full confidence that this won’t be my last.
15 avril 2026
Avis spontané
Réponse de Envelopes.com
Thank you so much for taking the time to share your experience!
We’re thrilled to hear that Rebecca was able to support you every step of the way and provide the level of service we strive for. From assisting with the quoting process to finding alternative options, resolving website issues, and ensuring your order was completed and expedited, it’s wonderful to know she made the process smooth and manageable for you.
We truly appreciate your patience throughout the process and your confidence in us. Your feedback means a lot, especially as a first-time customer, and we’re so glad Rebecca was able to make such a positive impact.
If you need anything further or have any questions once your order arrives, please don’t hesitate to reach out.
Thank you again for your kind words—we look forward to supporting you again in the future!
Best regards,
Elizabeth, Customer Support Manager
Sufferable service
After 5 years of suffering through Envelopes.com's poor customer service, incorrect availability, delayed (or cancelled) shipping, faulty products, I will never use them again. Steer clear of them and their parent company and sister companies. Especially if your order is time sensitive. (time sensitive meaning, "I need these blank envelopes next week").
14 avril 2026
Avis spontané
Réponse de Envelopes.com
Hello Joe,
We’re truly sorry to hear about your experience, and we sincerely appreciate you taking the time to share your feedback.
I especially want to apologize for the issues with your order, including the need to cancel due to stock availability. We understand how frustrating this must have been, particularly for a time-sensitive order, and this is not the experience we strive to provide.
Your feedback has been shared with our team so we can continue to improve. That said, I would truly value the opportunity to connect with you directly and see if there is anything we can do to help regain your trust.
Please feel free to send any additional information to review@jamplus.com
so we can look into this further and work toward a resolution.
Thank you again for your honest feedback. It helps us continue to improve and better serve our customers.
Best regards,
Elizabeth, Customer Support Manager
Réponse de Envelopes.com
Thank you for taking the time to leave a review! We’re so glad to hear you were happy with both the service and pricing. We truly appreciate your support and look forward to working with you again in the future!
Elizabeth, Customer Support Manager
Great Purchasing Experience
Exceptional communication during the ordering process. Adjustments were made due to the availability of the product at the time of my order, but did not delay the product's delivery. The company representative Rebecca could not have been more helpful. My order arrived on time and expertly packaged. Highly recommend ordering from this company.
26 mars 2026
Avis spontané
Réponse de Envelopes.com
Hello Dan!
Thank you so much for your kind words and for taking the time to share your experience!
We are thrilled to hear that you were happy with the communication and overall ordering process. While availability adjustments can sometimes happen, we always aim to ensure they do not impact delivery timelines, so it is great to know that was your experience.
Rebecca will be delighted to hear your feedback. She is dedicated to providing excellent support and ensuring a smooth experience for our customers.
We appreciate your recommendation and look forward to working with you again in the future!
Elizabeth
Customer Support Manager
My favorite source for all things Envelopes
I have purchased from Envelopes.com for about 10 years, as the Coordinator of a group of papercrafters. I average 15,000 A2 envelopes each year. All orders have been received in a very short time.
1 avril 2026
Réponse de Envelopes.com
Hello Lisa!
Thank you so much for taking the time to leave a review and for your continued support over the past 10 years. We truly appreciate your loyalty and are honored to be your go-to source for envelopes.
It’s wonderful to hear that your orders have consistently arrived quickly and met your expectations. We look forward to continuing to support you and your papercrafting group for many more years to come!
Elizabeth, Customer Support Manager
Very good customer support
Very good customer support, excellent packaging and shipping on time. Very good quality products. I would buy here again.
4 mars 2026
Réponse de Envelopes.com
Hello Christina!
Thank you for your kind words! We’re so glad to hear you had a great experience with our customer support, packaging, and on-time delivery. It’s wonderful to know you’re happy with the quality of your products.
We truly appreciate your support and look forward to working with you again in the future!
Best regards,
Elizabeth, Customer Support Manager
Superduper Company!
Lots of choices, competitive pricing and quality and great customer service.
31 mars 2026
Réponse de Envelopes.com
Thank you so much for your kind words!
We are thrilled to hear that you enjoyed our wide selection, competitive pricing, and quality, along with the customer service experience. Your feedback truly means a lot to our team, and it motivates us to continue delivering the best possible experience.
We appreciate your support and look forward to working with you again soon!
Elizabeth, Customer Support Manager
Made it right
I originally received the incorrect order, but they did make it right. I would have given them 5 stars, but it did take a couple of weeks to get the corrected order.
19 mars 2026
Réponse de Envelopes.com
Hello Janie!
Thank you for your feedback. We truly appreciate you taking the time to share your experience.
We sincerely apologize again for the initial error with your order, but we are glad we were able to make things right for you in the end. We completely understand your frustration with the delay and recognize that waiting a couple of weeks for a correction is not ideal. Your experience is important to us, and we are actively working to improve our processes to ensure faster resolutions moving forward.
Thank you again for your patience and for giving us the opportunity to correct the issue. We hope to provide you with a seamless 5-star experience on your next order.
Elizabeth, Customer Support Manager
Excellent Customer Service
I appreciated the attention to the issue. I felt like the sales rep cared and stayed with me until my issue was resolved.
19 mars 2026
Réponse de Envelopes.com
Thank you for your kind words!
We’re so glad to hear that you had a positive experience and felt supported throughout the process. Providing attentive, consistent service is very important to us, and it’s great to know your sales representative made you feel taken care of until everything was resolved.
We truly appreciate your feedback and your business!
Elizabeth, Customer Support Manager
Never a problem.
We have used Envelopes.com multiple times for projects at our printing company. Big or small everything we've ordered has shown up as described and what we expected.
6 mars 2026
Avis spontané
Réponse de Envelopes.com
Hello Meghan!
Thank you so much for your continued support! We truly appreciate you trusting us with your projects, whether big or small. It’s great to hear that everything has arrived just as expected each time.
We look forward to working with you again soon!
Elizabeth, Customer Support Manager
Easy process to order envelopes
Easy process to order envelopes. Quantity options work well. Quick processing.
20 mars 2026
Réponse de Envelopes.com
Thank you for taking the time to leave such a kind review. We’re so glad to hear that you’re happy with both our service and product quality.
We truly appreciate your support and look forward to serving you again soon.
Elizabeth, Customer Support Manager
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