Take a look at the order history and notes. This continually got pushed out, was told multiple different shipment dates, and I still have not received. This was ordered on 6/27 and it now 7/13 I ha... Voir plus
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Lisez les avis des autres
Ordered the sample kit from Envelopes.com & JAM paper. Ended up using that sample kit to help a friend find her perfect wedding paper. She got a metallic paper for her save the dates. She also foun... Voir plus
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THEY HAVE AMAZING PRODUCTS!!!! ALL OF THEIR ENVELOPES COME IN A WIDE VARIETY AND THEY HAVE A HUGE SELECTION. IM A DIYER CRAFTER AND THEY EVEN HAVE SOME OF THE BEST CARDSTOCK AROUND, LIKE FOR CRAFTING... Voir plus
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This was my first time ordering from Envelopes.com and was so impressed by the vast selection of quality products. When I made an ordering error, customer service was so courteous and professional. I... Voir plus
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À propos de l'entreprise
- Service d'impression numérique
- Magasin d'articles d'emballage
- Magasin d'impressions et de signalisation
- Imprimeur
Écrit par l'entreprise
My name is Adam, and I’m the new CEO here at Envelopes.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
Coordonnées de contact
New Horizons Boulevard 5300, 11701, Amityville, Etats-Unis
- review@jamplus.com
- envelopes.com
4,4
Excellent
194 avis
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A répondu à 100 % de ses avis négatifs
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Appreciated the ability to get samples...
Appreciated getting some samples and then finding the cotton stock I needed for calligraphy and watercolour painting of the envelopes. Looking forward to making more decorated envelopes to send! Nice quality envelopes. Love the contour flap style, but wish it came in more sizes.
15 mars 2026
Réponse de Envelopes.com
Hello Teresa!
Thank you for taking the time to leave a review. We’re so glad the samples helped you find the perfect cotton stock for your projects.
We appreciate your feedback on the contour flap sizes and look forward to supporting your creativity in the future.
Elizabeth, Customer Support Manager
Top Quality for a Great Price with Great Delivery, Too!
My hobby is designing credit card sleeves for my friends. Envelopes.com has a wonderful, colorful, QUALITY selection of all kinds of envelopes. I recently created 300 pieces to be included in a ladies day gift bag and they had a limited color scheme for the event. I was able to find the perfect colors from envelopes.com and they loved them. They have a wonderful array of colors. Their prices are terrific and they always ship quickly. Their colors really make my creations pop and I'm so glad I found them and use them. They truly make my hobby more fun AND better looking. I'm trying to expand my repertoire so I can order some of their cards and envelopes and make custom cards for friends, too. It's not hard to be excited over all the products they make--they're gorgeous!
14 décembre 2025
Avis spontané
Réponse de Envelopes.com
Hello Stacy
Thank you so much for taking the time to share such a thoughtful review. We’re thrilled to hear how much you enjoy using our envelopes for your creative projects. It’s wonderful to know that our color selection and quality helped bring your designs to life for the ladies' day gift bags.
We love hearing how our products support hobbies and creative ideas like yours, and it’s exciting to hear that you’re looking to expand into custom cards as well. Your enthusiasm truly means a lot to us.
Thank you again for your kind words and for choosing Envelopes.com. We look forward to continuing to support your creations!
Elizabeth, Customer Support Manager
Beautiful envelopes
Had a decent experience. Envelopes were gorgeous and customer service was great although the online ordering was cumbersome and didn’t get my order right the first time so had to place two separate orders.
9 février 2026
Avis spontané
Réponse de Envelopes.com
Thank you for taking the time to share your feedback. We’re so glad to hear that you loved the envelopes and had a positive experience with our customer service team.
We do apologize that the online ordering process was cumbersome and that you had to place two separate orders. Your feedback is very helpful, and we will be sure to share it with our team as we continue working to improve the ordering experience.
If you would be willing to share your order number and any additional details, please send them to review@jamplus.com so we can look into this further. This information helps us better understand what happened and allows us to continue improving our processes.
We truly appreciate your support and hope to serve you again in the future.
Elizabeth, Customer Support Manager
envelopes.com for art projects
I use envelopes.com for all sorts of art projects. They have such unique options. I especially like the vellum envelopes–– and I've never had any issues with quality or damage. Always ships quickly.
12 mars 2026
Avis spontané
Réponse de Envelopes.com
Hello Charlotte!
Thank you for your review. We’re so glad to hear our envelopes have been a great fit for your art projects and that you enjoy our unique selection, especially the vellum options.
We truly appreciate your support and look forward to serving you again.
Elizabeth, Customer Support Manager
Easy to use to order envelopes for our…
Easy to use to order envelopes for our printing needs!
5 mars 2026
Réponse de Envelopes.com
Hello Ashley!
Thank you for taking the time to share your feedback. We’re so glad to hear that the ordering process was easy and that we were able to support your envelope printing needs.
We truly appreciate your business and look forward to working with you again in the future.
Elizabeth, Customer Support Manager
Product was excellent and the purchase…
Product was excellent and the purchase and shipping process completed easily.
9 mars 2026
Réponse de Envelopes.com
Thank you for taking the time to share your feedback. We’re so glad to hear that you were pleased with the product and that the purchasing and shipping process was smooth and easy.
We truly appreciate your support and look forward to serving you again in the future.
Elizabeth, Customer Support Manager
A piece of the design was missing
A piece of the design was missing. I sent an email to customer service and they are dragging it along. No resolution. My last order was a week delayed - no resolution. Your customer service is unresponsive.
9 mars 2026
Réponse de Envelopes.com
Hello Emily,
Thank you for reaching out, and I sincerely apologize for the error with your order. We received your message this morning, and I am very sorry you have not yet received a response. I completely understand how frustrating that can be, and I truly appreciate your patience.
I am currently working closely with our production team to have your order reprinted and processed as quickly as possible. As soon as it ships, it will be sent via overnight delivery to help ensure it reaches you as soon as possible.
If you have any questions or if there is anything further I can assist with in the meantime, please feel free to reach out to me directly at review@jamplus.com. I would be more than happy to help.
Again, I truly apologize for the inconvenience and for the experience you had. This is certainly not the level of service we strive to provide, and we appreciate the opportunity to make this right for you.
Warm regards,
Elizabeth, Customer Support Manager
Fast shipping & nice variety
Fast shipping - love that you can purchase samples, printing is always spot on. Great customer service. My go to!
9 mars 2026
Réponse de Envelopes.com
Thank you for taking the time to leave such a wonderful review. We’re so glad to hear that you enjoy our fast shipping, variety of options, and the ability to purchase samples. It’s also great to know that the printing quality and customer service have met your expectations.
We truly appreciate your continued support and are honored to be your go-to. We look forward to serving you again soon.
Elizabeth, Customer Support Manager
Terrible experience and customer service
(3/6/26) I had to go through the process about six times of setting up the envelopes, and then it forced me to sign in but then not let me sign in and not let me reset my password. Once I went through your customer service to get it reset and I signed in, it kept dropping the items in my cart. Then I ordered two different sets of envelopes, and when I submitted the order, it only ordered one set. I reached out to customer service, and then, miraculously, it submitted the second order. After several days and several contacts with customer service, the order was submitted on Feb 17. I received one of the items early last week and am still waiting on the second item, which still says it is processing. Today, two and a half weeks later, I received an email stating that my envelopes actually cost $610.02 now, so I owe an additional $292.82.
Also during the process, I received an email from the CEO Adam, asking to leave this review and saying to reach out to him personally with any feedback. I did email him and explained the situation, and he never responded.
4 mars 2026
Réponse de Envelopes.com
Hello Erin!
I am truly sorry for the experience you had and for the frustration it caused. What you described is not the level of service we want any of our customers to experience.
We are very sorry that our earlier emails regarding the order were not received sooner. We are currently reviewing this on our end to understand why those messages may not have reached you. In some cases, email providers may filter messages to spam depending on individual email settings. We always do our best to ensure our emails are delivered properly and do not get filtered.
I'm glad we did speak regarding this matter, and I want to mention again how much we regret that your experience did not reflect the service we strive to provide. Your feedback is extremely important to us, as it helps us identify where we need to improve both our website experience and our communication with customers.
If you ever decide to give us another opportunity in the future, please feel free to reach out to me directly. I would be more than happy to personally assist you and ensure that the process is smooth and straightforward.
Elizabeth, Customer Support Manager
Top Notch Company to work with
Top Notch Company to work with. Orders always accurate and shipped promptly. Great selections and products arrive in great shape.
No surprises.
23 février 2026
Avis spontané
Réponse de Envelopes.com
Thank you for taking the time to leave such a wonderful review. We’re so glad to hear that your orders have been accurate and shipped promptly, and that your products arrive in great condition.
We truly appreciate your support and look forward to serving you again soon.
Elizabeth, Customer Support Manager
Great selection and customer service
The selection and quality is always good, and customer service is responsive, whether its live chat, email, or by phone.
11 février 2026
Avis spontané
Réponse de Envelopes.com
Hello Daneil!
Thank you for taking the time to leave a review. We’re so glad to hear that you’re happy with our selection and quality, and that our customer service team has been responsive across chat, email, and phone.
We truly appreciate your feedback and look forward to serving you again soon!
Elizabeth, Customer Support Manager
Great selection of colors and fast…
Great selection of colors and fast service. Thank you,
4 mars 2026
Réponse de Envelopes.com
Hello Jeanne!
Thank you for taking the time to leave a review. We’re so glad to hear you enjoyed the wide selection of colors and our fast service.
We truly appreciate your feedback and hope to serve you again soon.
Elizabeth, Customer Support Manager
Great service when I had a problem. Long turnaround time.
The service was great, however, the imprint was misaligned and off-centered. When I notified Envelopes.com, they immediately credited me the amount, so kuddos to them. If the imprint was aligned, they would have been perfect.
My other issue was that it took a very long time to get them in hand, at least 2.5 weeks after ordering. So make sure you plan ahead and order them early.
2 décembre 2025
Avis spontané
Réponse de Envelopes.com
Hello Chris!
Thank you for taking the time to share your feedback. We truly appreciate your kind words about our customer service and are glad our team was able to resolve the issue quickly for you.
We also appreciate you bringing the alignment concern and turnaround time to our attention. Your feedback is very valuable to us as we continue working to improve both our product quality and delivery timelines.
Thank you again for your review, and we hope to have the opportunity to serve you again in the future.
Elizabeth, Customer Support Manager
Ordered twice from here now to get new…
Ordered twice from here now to get new envelopes for our company. They arrived super fast and meet my expectations. I also was looking around getting quotes from other companies and I received the best pricing and fastest shipping with Envelopes.com. Highly recommend.
3 janvier 2026
Avis spontané
Réponse de Envelopes.com
Hello Michele!
Thank you for taking the time to leave such a great review. We are so glad to hear that your envelopes arrived quickly and met your expectations. It’s wonderful to know that our pricing and shipping stood out while you were comparing options.
We truly appreciate your continued support and recommendation, and we look forward to serving you again soon!
Elizabeth, Customer Support Manager
Solid Experience
Solid Experience. Felt like my rep embraced my needs and worked with me as a colleague. Product arrived the following day after test order placed. Would like to see more color/texture/finish options in same 6” X 11.5” large mailable envelope that qualifies for Post Office in mailing.
3 mars 2026
Réponse de Envelopes.com
Thank you for taking the time to share your experience. We’re so glad to hear your representative understood your needs and partnered with you in a collaborative way. Providing that level of support is very important to us.
It’s also great to know your test order arrived the very next day. We truly appreciate your feedback regarding additional color, texture, and finish options for the 6” x 11.5” large mailable envelope that qualifies for postal mailing. Suggestions like yours are incredibly valuable, and we will be sure to share this with our team as we continue to expand and improve our product offerings.
We appreciate your business and look forward to serving you again soon!
Elizabeth, Customer Support Manager
Exactly what we needed
They had a specific envelope we needed in stock. We received it very quickly, and it was of great quality.
3 novembre 2025
Avis spontané
Réponse de Envelopes.com
Thank you for taking the time to leave a review. We’re so glad to hear we had the specific envelope you needed in stock and that it arrived quickly. It’s wonderful to know the quality met your expectations as well.
We truly appreciate your feedback and look forward to serving you again soon.
Elizabeth, Customer Support Manager
High quality and huge variety of envelopes
I was happy to discover Envelopes.com after my go-to source for colorful envelopes closed during the pandemic. Envelopes.com offers a huge range of colors and sizes, including the bright yellow I wanted. My order arrived quickly, was very well packaged, and was of high quality. I was very pleased and will be shopping there again.
29 novembre 2025
Avis spontané
Réponse de Envelopes.com
Thank you for taking the time to leave such a thoughtful review. We’re so glad you discovered Envelopes.com, and that we were able to provide the variety and bright yellow envelopes you were looking for.
It’s wonderful to hear that your order arrived quickly, was carefully packaged, and met your expectations for quality. Providing a wide selection along with reliable service is very important to us, and we truly appreciate your kind words.
We look forward to serving you again soon.
Elizabeth, Customer Support Manager
Réponse de Envelopes.com
Thank you for taking the time to leave a review. We’re so glad to hear you are very pleased with the quality of the folded cardstock. Providing high-quality products that meet our customers’ expectations is always our goal, and we truly appreciate your feedback. We hope to serve you again soon.
Elizabeth, Customer Support Manager
Great Product, Great Service
We received great quality envelopes for a good price. The attention to detail in our design to production was great. The CEO of the company, Adam Adelman, personally followed up about our order and asked how they could get better. As a leader of a school district, this speaks volumes about a company/organization.
9 janvier 2026
Avis spontané
Réponse de Envelopes.com
Thank you for taking the time to leave such a thoughtful review. We are thrilled to hear that you were pleased with the quality of your envelopes and the attention to detail throughout the design and production process. Delivering both value and quality is always our goal.
We also truly appreciate your kind words regarding Adam’s follow-up. Staying connected with our customers and continuously looking for ways to improve is very important to us at every level of the organization. Your perspective as a school district leader means a great deal, and we are grateful for your trust.
We hope to serve you again soon!
Elizabeth, Customer Support Manager
Love the colors
Received my non-printed envelopes in a timely manner and was what I expected when I ordered. Chose them because they had a ton of options and fun colors. Would use again.
10 janvier 2026
Avis spontané
Réponse de Envelopes.com
Thank you for taking the time to leave a review. We’re so glad to hear your envelopes arrived on time and met your expectations. We love offering a wide variety of options and fun colors, so it’s great to know that helped you find exactly what you were looking for.
We truly appreciate your feedback and look forward to serving you again.
Elizabeth, Customer Support Manager
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