Take a look at the order history and notes. This continually got pushed out, was told multiple different shipment dates, and I still have not received. This was ordered on 6/27 and it now 7/13 I ha... Voir plus
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Lisez les avis des autres
Ordered the sample kit from Envelopes.com & JAM paper. Ended up using that sample kit to help a friend find her perfect wedding paper. She got a metallic paper for her save the dates. She also foun... Voir plus
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THEY HAVE AMAZING PRODUCTS!!!! ALL OF THEIR ENVELOPES COME IN A WIDE VARIETY AND THEY HAVE A HUGE SELECTION. IM A DIYER CRAFTER AND THEY EVEN HAVE SOME OF THE BEST CARDSTOCK AROUND, LIKE FOR CRAFTING... Voir plus
L'entreprise a répondu
This was my first time ordering from Envelopes.com and was so impressed by the vast selection of quality products. When I made an ordering error, customer service was so courteous and professional. I... Voir plus
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À propos de l'entreprise
- Service d'impression numérique
- Magasin d'articles d'emballage
- Magasin d'impressions et de signalisation
- Imprimeur
Écrit par l'entreprise
My name is Adam, and I’m the new CEO here at Envelopes.com. I wanted to take a moment to share why I’m posting this note on Trustpilot. I know you have countless options when it comes to where you shop, and the fact that you’ve chosen to trust us really means a lot. We don’t take that lightly. Behind every order is someone’s brand, business, or project — something personal and important — and we want to be a partner in helping it look its best. Customer satisfaction isn’t a campaign for us; it’s the point of what we do. My job is to make sure that trust is earned every single time. If you’ve had a great experience with us, I’d be grateful if you shared it here. And if there’s ever something we can do better, please let us know. You can always reach out to us directly, and we’ll do our best to make it right. We read every review and use it to do our best for you. Thank you for giving us the opportunity to be part of what you’re creating. I hope we get to do it again soon. — Adam Adelman CEO, Envelopes.com UPDATED October 1, 2025
Coordonnées de contact
New Horizons Boulevard 5300, 11701, Amityville, Etats-Unis
- review@jamplus.com
- envelopes.com
4,4
Excellent
194 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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I love the amount of options
I love the amount of options. They always have the envelope I need no matter how obscure.
16 janvier 2026
Avis spontané
Réponse de Envelopes.com
Thank you for your kind words. We’re so glad to hear that our wide selection makes it easy for you to find exactly what you need, even for the most unique or specific envelope styles. Providing variety and reliability is something we truly pride ourselves on, and we appreciate your continued trust in us.
Elizabeth
Customer Support Manager
Wonderful and reliable service
Wonderful and reliable service. They never fail to deliver!
1 janvier 2026
Avis spontané
Réponse de Envelopes.com
Thank you for your kind feedback. We’re so happy to hear that you’ve had such a consistently positive experience with our service. Reliability is something we strive for every day, and we truly appreciate your trust and continued support.
Elizabeth
Customer Support Manager
Highly Recommend Envelopes.com
This is the second time I have ordered from Envelopes.com. The quality is fabulous. The self-seal envelopes are so easy to use. The printing quality is excellent. I ordered 2000 envelopes.
9 décembre 2025
Avis spontané
Réponse de Envelopes.com
Thank you for taking the time to leave a review! We’re delighted to hear that this was your second great experience with Envelopes.com. It’s wonderful to know you loved the quality, found the self-seal envelopes easy to use, and were happy with the printing on your 2,000 envelope order. We truly appreciate your continued support and look forward to helping with your next order.
Warm regards,
Elizabeth, Customer Support Manager
Great prices & shipping
I needed more envelopes for handmade cards that I send and stumbled upon Envelopes.com. The envelopes I found had a nice fancy decorative edge and they were on clearance! Shipping was extremely fast and the envelopes arrived quickly and in perfect condition. They're a great quality and I cannot believe the price I paid. Will definitely shop again!!
20 novembre 2025
Avis spontané
Réponse de Envelopes.com
Thank you for taking the time to share your experience! We’re glad we had the non-standard envelope size you needed. We truly appreciate your feedback and look forward to assisting you again.
Warm regards,
Elizabeth, Customer Support Manager
A very good experience
The envelope size I needed was not standard and Envelopes had it, the quality was very good, the service was very fast, and follow-up was re-assuring.
15 décembre 2025
Avis spontané
Réponse de Envelopes.com
Thank you for taking the time to share your experience! We’re glad were pleased with the quality, fast service, and reassuring follow-up. We truly appreciate your feedback and look forward to assisting you again.
Warm regards,
Elizabeth, Customer Support Manager
Always easy to order and the product…
Always easy to order and the product never disappoints! The color is always on point too.
4 décembre 2025
Avis spontané
Réponse de Envelopes.com
Thank you for taking the time to leave a review! We’re so happy to hear that ordering is always easy and that the product and color consistently meet your expectations. We truly appreciate your support and look forward to assisting you again.
Warm regards,
Elizabeth, Customer Support Manager
Always quick shipping and accurate…
Always quick shipping and accurate orders. If I ever have an issue, it’s corrected quickly and politely. Thank you!
21 décembre 2025
Avis spontané
Réponse de Envelopes.com
Thank you for taking the time to leave a review! We’re so glad to hear that you consistently receive quick shipping and accurate orders, and that any issues are resolved promptly and politely when they arise. We truly appreciate your feedback and support and look forward to assisting you again.
Warm regards,
Elizabeth, Customer Support Manager
Such a wide selection of products and…
Such a wide selection of products and great prices
7 janvier 2026
Réponse de Envelopes.com
Thank you for your kind feedback! We’re glad to hear you enjoyed our wide selection of products and great pricing. We truly appreciate your support and look forward to assisting you again soon.
Warm regards,
Elizabeth, Customer Support Manager
Exceptional Quality, Fast Shipping, and Top-Notch Service
I’ve ordered from Envelopes.com multiple times and they consistently exceed expectations. The product quality is excellent—thick, durable paper with vibrant colors that look exactly as shown online. Orders ship quickly, are well packaged, and arrive on time, even with larger or custom quantities.
Their website is easy to navigate, pricing is competitive, and the selection is unmatched. On the rare occasion I’ve had a question, customer service was responsive, knowledgeable, and genuinely helpful.
5 janvier 2026
Réponse de Envelopes.com
Thank you so much for taking the time to share your experience with Envelopes.com. We’re happy to hear that our product quality, fast shipping, and packaging have consistently met your expectations.
It’s great to know that our website, pricing, and wide selection made ordering easy, and that our Customer Support team was responsive and helpful when needed. We truly appreciate your continued business and trust, We look forward to assisting you again soon.
Warm regards,
Elizabeth, Customer Support Manager
THE best customer service!!!
I do believe, in all of my years, I have never experienced such immediate, and, thorough customer service!! This was such a welcome experience! Having ordered in years past, this situation just gave you my business 'for life'!!!
29 décembre 2025
Avis spontané
Réponse de Envelopes.com
Hello Jan,
Thank you so much for sharing this wonderful feedback! We are truly grateful for your kind words, and it means so much to know that our team was able to support you quickly and thoroughly. Hearing that this experience has earned your trust for life is incredibly rewarding, and we are so thankful to have you as a long-time customer. Thank you for your continued business and support!
Elizabeth, Customer Support Manager
My last order is taking weeks…
My last order is taking weeks with no explanation … ! I’ve been on text waiting for answer on tracking my client is furious!
Some orders go though fine but this one not! I’ve been a customer for years and this is not good!
22 décembre 2025
Réponse de Envelopes.com
Hello Thomas,
Thank you so much for your feedback, and I am truly sorry for the delay you are experiencing with this order. I completely understand how stressful this is, especially when you are trying to take care of your own client. You have been a valued customer for years, and you deserve clear communication and fast service every time. We truly appreciate your patience, and we would love to take care of this for you right away. Please email your order number and details to review@jamplus.com
so our team can personally look into this and make things right as quickly as possible.
Elizabeth, Customer Support Manager
You have got to be kidding . . . UPDATE 1/6/2026
UPDATE 1/6/2026: I received communication from Elizabeth in Customer Service, who apologized for the poor experience and advised that they have taken steps to improve the experience. I will certainly update this review after I next have the opportunity to use the services of Envelopes.com
"Where do I start? We ordered 1000 A7 gold foil envelopes on November 15, 2025. These were for a holiday marketing campaign for my business. The envelopes arrive on November 22, 2025 and they are A2! Waaay smaller! Completely inappropriate for my needs. I immediately reached out to "Patrick" at Envelopes.com. Patrick does absolutely nothing to try to rectify the matter by maybe sending along the correct envelopes. Patrick instead has the nerve to ask me to TAKE A PHOTO OF THE ENVELOPES THAT THEY SENT AND SEND IT TO HIM! Since it was obvious that Patrick was not in a "customer service" mood, I went ahead and requested a full refund and had to expedite an order from Amazon to keep from blowing my entire marketing campaign. Fortunately, Amazon actually sent the correct envelopes in a timely fashion, although at a slightly higher price, and the campaign was salvaged. I had to lug the A2 envelopes, which I never ordered, BACK TO UPS AND SHIP THEM BACK TO ENVELOPES.COM But here is the "hum-dinger" - today is December 27, 2025, and Envelopes.com STILL has not refunded me for the wrong envelopes that they sent! For pity's sake, do NOT use this terrible company! I am not sure what kind of Minions are in charge, but there are SO MANY OTHER COMPANIES out there who ACTUALLY VALUE your business. Amazon is exponentially larger, but I have gotten much better service from them or even Walmart.com. "
26 décembre 2025
Avis spontané
Réponse de Envelopes.com
Hello James,
Thank you so much for taking the time to share your experience. We sincerely apologize for the frustration, inconvenience, and delay you experienced with this order. Receiving the wrong item, especially when it impacts your business and timeline, is absolutely not the experience we want for our customers, and we are truly sorry this happened.
We also apologize for the delay in your refund processing and the additional stress this caused. Your feedback is extremely important to us, and we will be reviewing this internally to ensure situations like this are handled more efficiently with better communication moving forward.
We would really appreciate the opportunity to speak with you directly so we can do our best to make this right and regain your trust. When you have a moment, please email us at review@jamplus.com
with your order number and contact information, and we will personally look into this for you right away.
Thank you again for your feedback. We truly hope we have the chance to turn this experience around for you.
Elizabeth, Customer Support Manager
This is the second time I ordered from…
This is the second time I ordered from envelopes.com and the first time I was billed but my order was not shipped until just over a month after my visa payment went though. This time I received someone else's order. I photographed it and the packing slip and sent them my order number. They said they would review my case and get back to me. I emailed 4 times and told them I was in a hurry to get my order for an event the end of November. It arrived 12 days after my cut off date. No one takes responsibility and they rarely answer the phone.
5 novembre 2025
Avis spontané
Réponse de Envelopes.com
Thank you so much for sharing your experience. I am truly sorry for the repeated inconvenience, delays, and lack of communication you experienced. Receiving the wrong order and then waiting well past your needed date is absolutely not the experience we want for our customers, and I completely understand your frustration.
We sincerely apologize that your case was not handled with the urgency and care it deserved and that you struggled to reach someone for help. We are reviewing this internally to address these issues and to improve our communication and accountability, so this does not happen again.
We would really appreciate the opportunity to speak with you directly so we can do our best to make this right. Please email us at review@jamplus.com
With your order number and contact information, we can investigate this matter immediately.
Thank you again for your feedback. We truly hope we have the chance to turn this experience around for you.
Elizabeth, Customer Support Manager
Top of the line envelopes
Top of the line envelopes. Beautiful colors! Self close envelopes! Love them!
25 décembre 2025
Réponse de Envelopes.com
Hello Carole!
Thank you so much for taking the time to leave us a review on Trustpilot. We truly appreciate your feedback and are so happy to hear you had a great experience with us.
Wishing you a wonderful day!
Elizabeth, Customer Support Manager
Outstanding Customer Service
Quick response. Totally understood my problem. Kept me updated.
21 décembre 2025
Avis spontané
Réponse de Envelopes.com
Hello Mel!
Thank you so much for your kind review! We are pleased to hear that our team responded promptly, understood your concern, and kept you informed throughout the process. Providing clear communication and support is very important to us, and we are happy we could take care of you. We appreciate you!
Elizabeth, Customer Support Manager
Glossy Cards Arrived Late and Are Unprintable
I had a very disappointing experience with Envelopes.com, involving both order handling and product quality.
I ordered 250 5x7 foldable glossy white cards. The shipment was delayed due to damage in transit, which I understand is not the company’s fault. However, the order was returned to Envelopes.com and I was never notified. No replacement was sent until I personally contacted UPS to determine the issue and then reached out to customer support. That lack of communication was frustrating.
When the cards finally arrived, the quality was unacceptable. I specifically purchase glossy cards to use with my Epson EcoTank 8550 printer and have never had issues with glossy paper from other manufacturers using the same printer and Epson-recommended settings. Unfortunately, Envelopes.com’s glossy paper produced severe ink smearing and never properly dried, making the cards unusable. I experienced the same issue previously with JAM Paper, which I later learned is a sister company.
I contacted customer support for help, hoping for troubleshooting advice or a solution. None was offered. I was simply referred to the return policy, which requires the customer to pay return shipping plus a 25% restocking fee—even for a product that does not perform as advertised. I have 247 unused cards I would gladly return, but being charged for defective merchandise is unreasonable.
Between the lack of communication, poor product quality, and inflexible return policy, I won’t be ordering from this company again.
17 décembre 2025
Avis spontané
Réponse de Envelopes.com
Hello Lexie,
Thank you for taking the time to share this detailed feedback. I am truly sorry for the experience you had. You are absolutely right that you should have been notified when your shipment was returned to us, and we understand how frustrating it is to only discover the issue after personally contacting the carrier. That is not the level of communication we strive to provide, and we sincerely apologize.
We truly value your feedback and would like the opportunity to make this right. Please send your order number and any additional information to review@jamplus.com. To provide a closer look at your order, address the concerns properly, and work toward a fair resolution.
Elizabeth, Customer Support Manager
Most items in stock and ship accurately…
Most items in stock and ship accurately and quickly. Follow up regarding back ordered items is a little difficult to achieve, as well as "firm" date commitments. Sometimes you are allowed to place items in cart and purchase without the items being available and the only way to confirm availability is through the chat feature as telephone wait times are typically lengthy.
19 décembre 2025
Réponse de Envelopes.com
Hello Harvey,
Thank you so much for sharing your feedback. We are delighted to know that your in-stock orders have been arriving quickly and accurately. We truly appreciate your patience regarding back-ordered items and availability updates, and we sincerely apologize for any inconvenience this may have caused. Our team is actively working on clearer communication and more transparent ship date visibility. If you ever need help with an order or would like to confirm stock before purchasing, please reach out — we are always happy to assist and ensure you have a smooth experience.
Elizabeth, Customer Support Manager
THe same thing that goes wrong almost…
THe same thing that goes wrong almost every time. I'm not sure why this is not done correctly.
I can't keep doing this with you guys.
17 décembre 2025
Réponse de Envelopes.com
Hello Kim,
Thank you so much for sharing your feedback. I am truly sorry that you have continued to experience the same issue, and I completely understand how frustrating and discouraging that can be. You deserve a smooth and reliable experience every time, and we are very sorry this has not been the case.
We would really love the opportunity to take a closer look and make this right for you. If you are willing, please send your order information and any additional details to review@jamplus.com
So our team can carefully review everything and work toward a lasting solution.
Thank you again for your patience and for giving us the chance to improve.
Elizabeth, Customer Support Manager
Great product and great customer service
This is my third year ordering from envelopes.com which speaks to my satisfaction with them. Their large envelopes are perfect to give my clients their complete paperwork.
18 décembre 2025
Avis spontané
Réponse de Envelopes.com
Hello Vicki,
Thank you so much for continuing to trust us year after year. We are thrilled to know that our large envelopes work perfectly for your client's paperwork and that you’ve been satisfied with your experience. We truly appreciate your loyalty and look forward to serving you again.
Elizabeth
Customer Support Manager
Great size options
Great size options, reasonable shipping fees, and fast response to questions. Orders shipped pretty fast too! I like this company alot!
17 décembre 2025
Réponse de Envelopes.com
Hello Rosemary!
Thank you so much for your wonderful feedback. We’re thrilled to hear that you’re happy with our size options, reasonable shipping fees, and quick responses. We’re also glad your orders arrived quickly. We truly appreciate your support and look forward to serving you again soon.
Elizabeth
Customer Support Manager
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