I called EQI about a problem logging into my account. The representative I spoke to, Lysander White, could not have been more helpful. He enabled me to get into the system and obtain the information I... Voir plus
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Lisez les avis des autres
Had a problem logging in to my account. The only solution to this is a phone call to EQi. Fortunately I spoke to Manish M who was thorough, helpful and polite. Problem solved quickly. Thanks Manish... Voir plus
L'entreprise a répondu
I was in terrible trouble I could not log in to my account. I had lost all my account details. I spoke to Lysander White. he was excellent. Lysander patiently led my though the whole process. He was... Voir plus
L'entreprise a répondu
I spoke to Manish on 23/10/26 in great length regards several queries about the process & Tax implications from my matured early leavers share save (SAYE) with Banco Santander onto my EQI Flexib... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Écrit par l'entreprise
Coordonnées de contact
Royaume-Uni
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,7
Excellent
941 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Worth the wait
I initially had a long wait on the telephone before speaking with a very helpful gentleman. My questions were answered professionally and courteously.
4 août 2026
Réponse de EQi
We're happy to hear that our team member was professional and courteous in answering your questions. We appreciate you taking the time to share your positive experience with us!
Person i was speaking to understood my…
Person i was speaking to understood my concerns etc. Was very helpful and assisted me to reach a place where i was confident the transaction i wanted to undertake would run smoothly.
3 août 2026
Réponse de EQi
We're so pleased to hear that our team member was able to understand your concerns and provide helpful assistance, ensuring you felt confident about your transaction. Thank you for your kind words!
The agent that helped me with my share…
The agent that helped me with my share dealing was really helpful and patient, her name was Ramsiya
4 août 2026
Réponse de EQi
We're so glad to hear that our team member was very helpful and patient with your share dealing. We appreciate you sharing your positive feedback!
A professional and extremely helpful…
A professional and extremely helpful service with a knowledgeable person.
4 août 2026
Réponse de EQi
We're delighted to hear that you experienced professional and extremely helpful service from a knowledgeable person. Thank you for your positive feedback!
Ramsiya was very helpful on the…
Ramsiya was very helpful on the telephone, she answered my enquiry and provided a solution.
4 août 2026
Réponse de EQi
We're so happy to hear that our team member was helpful on the telephone and provided a solution to your inquiry. We appreciate you sharing your positive experience.
Extremely helpful and patient…
The person answering was extremely helpful and patient. He helped me and gave advice.
I had to phone early - 0830 to talk to him, having waited a long time on hold the previous day.
4 août 2026
Réponse de EQi
We're glad to hear our team member provided helpful assistance and advice. We appreciate you sharing your experience, and we understand your frustration with the wait times. We are always working to improve our service.
Help from Lysander
Lysander was helpful and stay online to resolve my issues with online purchase as portal was not accepting a new company in search investment.
3 août 2026
Réponse de EQi
We're delighted to hear that our team member provided such helpful assistance in resolving your online purchase issue. We appreciate you sharing your positive experience with us.
Réponse de EQi
We're delighted to hear that our team member was so helpful, friendly, and knowledgeable. Thank you for sharing your positive experience with us!
The customer service agent was very professional and helpful.
The customer service agent was very helpful. He answered all my queries in a polite and professional manner.
3 août 2026
Réponse de EQi
We're so happy to hear that our customer service agent was helpful and answered all your questions in a polite and professional manner. Thank you for your positive feedback!
All answers were delivered clearly and…
All answers were delivered clearly and speedily
31 juillet 2026
Réponse de EQi
We're happy to hear that our answers were clear and speedy for you. We appreciate your positive feedback!
Sarath was great from start to finish
Sarath was great from start to finish. A quick easy process. Thank you
31 juillet 2026
Réponse de EQi
We're so pleased to hear that your experience was quick and easy. Thank you for sharing your positive feedback with us!
Getting through was a pain in the…
Getting through was a pain in the bottom. However the person on the phone was very patient and helped us resolve the issue. Appreciate his help
31 juillet 2026
Réponse de EQi
We appreciate your feedback and are glad our team member could assist you. We are working to improve wait times.
Manish in Customer Service is…
Manish in Customer Service is responsible for me giving this review 5 stars. I was having difficulty logging in and was extremely frustrated with the process. I phoned Customer Service, didn't have to wait too long fortunately, and Manish talked me through the process clearly and patiently. I am now a very satisfied customer again. Thank you.
31 juillet 2026
Réponse de EQi
We are so pleased to hear that our customer service team was able to assist you effectively with your login difficulties. It is wonderful to know that our clear and patient guidance led to your satisfaction. Thank you for sharing your positive experience with us!
Réponse de EQi
We're so glad to hear our team was able to resolve your issue effectively. We appreciate you sharing your positive experience with us.
Réponse de EQi
We're so happy to hear that our team member provided superb, proactive, and patient customer support. Thank you for your wonderful feedback!
Very friendly and efficient service…
Very friendly and efficient service given by Saradh Kumar in shareholder services this morning
30 juillet 2026
Réponse de EQi
We're delighted to hear you received such friendly and efficient service from our shareholder services team. Thank you for sharing your positive experience!
My only contact with the call centre…
My only contact with the call centre each year and as usual got my information without fuss. Usually security features to go through first which is reassuring but then got my information quickly and clearly
29 juillet 2026
Réponse de EQi
We're so glad to hear that our security features provide reassurance and that we could assist you efficiently in obtaining your information. Thank you for your positive feedback!
Clear answers and support
29 juillet 2026
Réponse de EQi
We're so glad we could provide you with clear answers and support. We truly appreciate your positive feedback!
Sorting out my logon issue
I did not note down the gentleman's name as he said it would be on this review. He assisted me in sorting out a logon issue as it seems I had 2 emails associated with my account. He gave me instead a user ID and explained exactly how I could ensure all my details were correct and waited as I logged on and updated my details and was so very patient. I could not have sorted this on my own. Thank you very much
29 juillet 2026
Réponse de EQi
We are so glad to hear that our team member was able to assist you with your login issue and ensure your account details were correctly updated. We appreciate you sharing your positive experience and kind words about their patience and helpfulness. We are always here to provide support.
Easier to wait if decent / variable music played
I found he listened and understood what I wanted also very helpful.
Downside and not his fault the music when waiting was/is awful and the same during a longish wait!! Sorry!
29 juillet 2026
Réponse de EQi
We appreciate your feedback regarding our team member's service. We're sorry the waiting music negatively impacted your experience, and we will certainly review our selection.
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