I called EQI about a problem logging into my account. The representative I spoke to, Lysander White, could not have been more helpful. He enabled me to get into the system and obtain the information I... Voir plus
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Lisez les avis des autres
Had a problem logging in to my account. The only solution to this is a phone call to EQi. Fortunately I spoke to Manish M who was thorough, helpful and polite. Problem solved quickly. Thanks Manish... Voir plus
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I was in terrible trouble I could not log in to my account. I had lost all my account details. I spoke to Lysander White. he was excellent. Lysander patiently led my though the whole process. He was... Voir plus
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I spoke to Manish on 23/10/26 in great length regards several queries about the process & Tax implications from my matured early leavers share save (SAYE) with Banco Santander onto my EQI Flexib... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
EQi offers customers independence, choice and control over their investments. Invest in stocks, shares and funds with an EQi ISA, LISA and SIPP.
EQi
Écrit par l'entreprise
Coordonnées de contact
Royaume-Uni
- 0345 0700 720
- Hello@Eqi.co.uk
- eqi.co.uk
4,7
Excellent
941 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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First class service
I was unable to open an account due to a system glitch but was given details of who to contact with an error message. When I spoke to Manish he quickly understood my issue and clearly and politely explained the keystrokes required on my computer to enable me to complete the process of setting up my account, very helpful and first class service!
21 juillet 2026
Réponse de EQi
We're truly happy to hear about your positive experience with our support team. It's wonderful to know that we could quickly resolve the system glitch and assist you in setting up your account. We appreciate you sharing your feedback; it helps us ensure we're providing first-class service.
great customer experience
manish was very helpful in answering my questions regarding a corporate share save transfer and then the process for selling my shares. thank you
20 juillet 2026
Réponse de EQi
We're delighted to hear that our team provided such helpful assistance with your corporate share save transfer and share selling process. We appreciate your kind words!
A really helpful person
A really helpful person . Very understanding and cleared in his explanations
20 juillet 2026
Réponse de EQi
We're so glad to hear that the assistance you received was helpful and that the explanations were clear and understanding. We appreciate your positive feedback.
Ramsiya was brilliant
Ramsiya was brilliant. She gave me advice earlier in the week and when I called today to discuss the next steps, I was lucky enough that she answered my call again. She remember me from last time and whether the system prompted that or not, the recognition added to the personal feel of the service. Ramsiya listened to my query each time, ensuring to answer with confidence and guide me through next steps. I managed to have my query resolved really quickly on the phone and hardly any wait at all. Great service, thanks Ramsiya.
17 juillet 2026
Réponse de EQi
We are so pleased to hear about your positive experience and that we could resolve your query efficiently. It's wonderful to know that our team member provided such a personal and confident service, remembering your previous interaction and guiding you through the process effectively. We truly appreciate you taking the time to share your feedback.
Réponse de EQi
We're so glad to hear that you had a positive experience with our service. Thank you for your kind words; we appreciate your feedback!
Did what I asked to do
15 juillet 2026
Réponse de EQi
We're glad to hear we met your expectations. Thank you for your positive feedback; we truly appreciate it!
Réponse de EQi
We are so pleased to hear that we met your expectations and were efficient. We appreciate your positive feedback!
Ramsiya listened to me and sorted out my problem
After speaking to two other people on the phone with no progress, Ramsiya listened to me and sorted me out
14 juillet 2026
Réponse de EQi
We are so glad to hear that a member of our team was able to provide you with the assistance you needed after speaking with others. We appreciate your kind words.
Ramsiya was very helpful and…
Ramsiya was very helpful and professional. She helped me navigate the website with ease.
14 juillet 2026
Réponse de EQi
We are so glad to hear that our team member was helpful and professional in assisting you with our website. Thank you for your positive feedback!
very helpful didnt give up
14 juillet 2026
Réponse de EQi
We are so glad to hear that our team was very helpful and persistent in assisting you. We truly appreciate your kind words!
Helped resolve my transfer and was…
Helped resolve my transfer and was clear on timings and what to do next
14 juillet 2026
Avis spontané
Réponse de EQi
We're delighted to hear that we could assist you with your transfer and provide clear guidance on the next steps and timings. Thank you for your positive feedback!
COURTESY & Consideration …
Because I was treated with great respect and your employee has spent a great amount of time helping me sort out mother's account.
13 juillet 2026
Réponse de EQi
We appreciate you sharing your feedback. We're happy to hear that our employee treated you with great respect and spent a significant amount of time assisting with your mother's account.
Ramsiya was exellent
Ramsiya was exellent! she sorted all issues for me.
She is very polite
13 juillet 2026
Réponse de EQi
We're delighted to hear that you received excellent and polite assistance, and that all your issues were resolved. We appreciate your positive feedback.
Account support.
Deborah was excellent with helping me with my Questions and managing my account. It was great to have such a friendly and easy conversation to support me. High recommend EQI support from Deborah.
13 juillet 2026
Réponse de EQi
We're so happy to hear that you had such a positive experience! We appreciate your kind words and are glad that you found the conversation friendly and supportive.
Manish was excellent
Manish was excellent. A difficult task was made to be easy. He was brilliant. Explained every step of the way. A pleasure to deal with
3 juillet 2026
Réponse de EQi
We're delighted to hear that our team member was brilliant and made a difficult task easy for you. We appreciate you recognizing their clear explanations every step of the way.
The Representative was very polite
The Representative was very polite, professional and knowledgeable.
9 juillet 2026
Réponse de EQi
We're so pleased to hear that our representative was polite, professional, and knowledgeable. Thank you for sharing your positive experience with us!
Manish was so helpful
Manish was our advisor. He was so helpful went beyond the call of duty so patient and understanding would recommend him to anyone. thank you, Manish
9 juillet 2026
Réponse de EQi
We are so glad to hear about your positive experience with our advisor. It's wonderful to know that their helpfulness, patience, and understanding made such a difference. We truly appreciate you sharing your kind feedback!
Deborah was very helpful and…
Deborah was very helpful and understanding. She listened to what I said and explained how to access new account, let me access new account whilst she still on the phone. Having previously spoke to another person at eqi it was lovely to be able to speak to Deborah who explained thoroughly
9 juillet 2026
Réponse de EQi
We're so pleased to hear about your positive experience. It's wonderful that our team member was able to provide such helpful and understanding support, thoroughly explaining everything and assisting you directly.
A frustrating technical issue
A frustrating technical issue regarding online login that reqd patience from Ronsia at Equiniti who took me thru the mechanics and issues involved professionally to a succesful conclusion.
7 juillet 2026
Réponse de EQi
We're so glad to hear our team provided professional assistance with your online login issue, leading to a successful resolution. We appreciate you sharing your positive experience!
Réponse de EQi
We truly appreciate your kind words and are so glad to hear that our response was clear and prompt. Thank you for your positive feedback!
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