we have used Escape for all of our hot tub needs recently, service, part replacement and just advice. the customer service is excellent, I would highly recommend them
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Lisez les avis des autres
What a fantastic business. Massive thanks to the team at Escape, from purchase to our first service every interaction with them has been nothing but exemplary. No pushy sales, they help you find... Voir plus
Always the best, knowledge through to aftercare is second to none. Great guys, owners, showroom and installers/technicians. Would recommend and will return when ready for new
Very knowledgeable sales team, no questions left unanswered, always on hand for info and advice. No pressure salespeople when looking at product. Great installation team. Clearly well trained and poli... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Escape Hot Tubs, we pride ourselves on being more than just a hot tub and swim spa retailer – we are your trusted partner in creating the ultimate outdoor living experience. With years of experience in the industry, we combine expert knowledge, premium products, and exceptional customer service to ensure every customer enjoys a seamless journey from purchase to relaxation. Whether you’re looking for a luxury Platinum Spas hot tub, a state-of-the-art Jacuzzi® swim spa, or accessories to enhance your outdoor wellness space, we provide a carefully curated range of products designed for quality, durability, and ease of use. Our team is passionate about helping families, first-time spa owners, and seasoned spa enthusiasts find the perfect solution tailored to their lifestyle and space. What sets us apart is our dedication to service. From the moment you enquire, our knowledgeable staff guide you through product selection, financing options, and delivery planning. Our trained engineers handle delivery and installation with precision, including electrical setup, filling, and full commissioning, so you can start enjoying your spa immediately without any hassle. We also offer ongoing support and maintenance advice, helping you keep your spa performing at its best for years to come. Customer satisfaction is at the heart of everything we do. We go above and beyond to provide transparent communication, reliable service, and honest advice – whether it’s recommending the right model, explaining our extended warranty plans like the All-in-1 Plan, or assisting with routine maintenance. Our goal is to make owning a spa as simple, enjoyable, and rewarding as possible. At Escape Hot Tubs, we don’t just sell hot tubs – we create spaces for relaxation, family bonding, and stress-free enjoyment. Every product is backed by quality, and every customer is treated like a valued member of our community. Experience the difference with Escape Hot Tubs – where expertise meets comfort, and luxury becomes part of your everyday life.
Coordonnées de contact
Unit 15 & 16 Spinella Road, S80 3GP, Worksop, Royaume-Uni
- 01909 319009
- sales@escapehottubs.co.uk
- escapehottubs.co.uk
4,7
Excellent
368 avis
Demande des avis aux clients
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A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Poor Service
The company was employed to shut down my hot tub and winterise it in December 2023. I booked the service for when I was available to see them do it but whoever took the booking failed to put it in the diary. I contacted them when they didn't arrive and was given another date when I was unfortunately not going to be present. I trusted that they would do the work as described on their website.
On 26th June 2024 I booked them to do a Rise and Shine to reinstate the hot tub. Craig their engineer on this occasion was fantastic, unfortunately he had to do twice the work he should have because the shut down had not been done properly. It looked as if all that had been done was the water emptied and three sheets of cling film wrapped around the tub. It was mouldy inside and the smell was disgusting. Craig spent the next three hours trying to clean the residue that had been left inside the tub and its pipes, reconnecting the Bluetooth which had been disconnected and getting the tub ready to use. The star grades are for Craig who is a star.
I contacted the company when Craig was here and was promised a phone call back before the end of the day. I am still waiting for the call back!!!!
26 juin 2024
Avis spontané
Replacement Filter
I ordered a replacement filter for my hot tub from them. Having not heard from them regarding the delivery, I contacted them by email, they responded immediately and explained that they were having issues with the supplier but assured me they were expecting delivery by the end of the week. I received a delivery within two or three days and found that they had upgraded my order.
Very happy with the communication and customer service, will be using them again.
14 juin 2024
Great company to deal with very…
Great company to deal with very efficient from point of sale to delivery .fantastic product and good advice on choosing the right tub for us , prices are very competitive ,no need to shop round ,thanks Chris and team we are very pleased .
19 juin 2024
Avis spontané
Great service
Great service, advice and price from Ryan and friendly and tidy installation by Chris with clear user instructions
26 avril 2024
Excellent service
Excellent service! Escape make it all so easy. Great communication from booking to engineer contacting an hour before arrival. Engineer ( Jake) was so polite, helpful and tidy.
Thank you
9 avril 2024
Avis spontané
Annual service
Able to deal directly with the owners via the phone should it be necessary. Owners and staff always helpful The annual service engineer was particularly helpful and gave us some very useful hints and tips about maintaining the hot tub.
25 février 2024
Jake did a top job
Jake did a top job, very helpful, nothing too much trouble, an asset for your company.
23 janvier 2024
Brilliant company
Brilliant company, highly recommend. After service is great, always someone on the end of the phone and nothing is too much trouble, even going out their way to deliver an item I needed when I couldn't get to the show room. Great customer service.
10 janvier 2024
The engineer rang beforehand to let me…
The engineer rang beforehand to let me know he was on his way.
He was very friendly and didn't mind me asking questions and he gave reassuring answers.
Was even friendly to my puppy.
16 janvier 2024
Good service.
16 janvier 2024
Amazing shop and helpfull staff
Really nice people only went into to shop to use toilet come out with a hot tub
5 janvier 2024
hot tub shut down
turned up on time and was professional through out and gave helpful advice
24 novembre 2023
Good service very helpful staff a…
Good service very helpful staff a pleasure to do business with
4 décembre 2023
Sue and the team did a great job
Sue and the team did a great job , very professional and helpful which was much appreciated!!
Thankyou …
6 novembre 2023
Exceptional experience with Escape hot…
Exceptional experience with Escape hot tubs! From start to finish, their commitment to customer satisfaction is evident. The team is not only professional but also goes above and beyond to ensure your needs are met. Transparent communication, timely delivery, and a quality product/service make them stand out. I highly recommend Escape hot tubs for their reliability and excellence.”
4 novembre 2023
Fantastic engineer who came to service…
Fantastic engineer who came to service my hot tub, need to buy more coffee now as he certainly got through the stuff 🤣🤣
3 novembre 2023
Very polite friendly guy who carried…
Very polite friendly guy who carried out a winter shut down. Explained what he did and why. Great service from the company
30 octobre 2023
Avis spontané
Excellent service
Excellent service and brilliant staff Chris helped me find thre perfect hot tub
21 octobre 2023
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