we have used Escape for all of our hot tub needs recently, service, part replacement and just advice. the customer service is excellent, I would highly recommend them
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Lisez les avis des autres
What a fantastic business. Massive thanks to the team at Escape, from purchase to our first service every interaction with them has been nothing but exemplary. No pushy sales, they help you find... Voir plus
Always the best, knowledge through to aftercare is second to none. Great guys, owners, showroom and installers/technicians. Would recommend and will return when ready for new
Very knowledgeable sales team, no questions left unanswered, always on hand for info and advice. No pressure salespeople when looking at product. Great installation team. Clearly well trained and poli... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Escape Hot Tubs, we pride ourselves on being more than just a hot tub and swim spa retailer – we are your trusted partner in creating the ultimate outdoor living experience. With years of experience in the industry, we combine expert knowledge, premium products, and exceptional customer service to ensure every customer enjoys a seamless journey from purchase to relaxation. Whether you’re looking for a luxury Platinum Spas hot tub, a state-of-the-art Jacuzzi® swim spa, or accessories to enhance your outdoor wellness space, we provide a carefully curated range of products designed for quality, durability, and ease of use. Our team is passionate about helping families, first-time spa owners, and seasoned spa enthusiasts find the perfect solution tailored to their lifestyle and space. What sets us apart is our dedication to service. From the moment you enquire, our knowledgeable staff guide you through product selection, financing options, and delivery planning. Our trained engineers handle delivery and installation with precision, including electrical setup, filling, and full commissioning, so you can start enjoying your spa immediately without any hassle. We also offer ongoing support and maintenance advice, helping you keep your spa performing at its best for years to come. Customer satisfaction is at the heart of everything we do. We go above and beyond to provide transparent communication, reliable service, and honest advice – whether it’s recommending the right model, explaining our extended warranty plans like the All-in-1 Plan, or assisting with routine maintenance. Our goal is to make owning a spa as simple, enjoyable, and rewarding as possible. At Escape Hot Tubs, we don’t just sell hot tubs – we create spaces for relaxation, family bonding, and stress-free enjoyment. Every product is backed by quality, and every customer is treated like a valued member of our community. Experience the difference with Escape Hot Tubs – where expertise meets comfort, and luxury becomes part of your everyday life.
Coordonnées de contact
Unit 15 & 16 Spinella Road, S80 3GP, Worksop, Royaume-Uni
- 01909 319009
- sales@escapehottubs.co.uk
- escapehottubs.co.uk
4,7
Excellent
368 avis
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the lads was very professional very…
the lads was very professional very chatty have us good advice on how to look after our hot tub
19 octobre 2023
Fantastic service from purchase through…
Fantastic service from purchase through to installation. Sue was very helpful and informative in the showroom and did her upmost to meet our time schedule.
Jake & Ryan completed the installation. Special thanks to Jake who not only installed with care but gave me some much needed inspiration for the ‘pulpit’ development!
23 octobre 2023
Avis spontané
Arrived on time
Arrived on time, friendly staff, tidy and professional. Will definitely be using their service again.
27 septembre 2023
From starting to look right through to…
From starting to look right through to delivery the staff at escape hot tubs have been great with giving us all the right information with everyday use and maintenance would definitely recommend for initial purchase and there aftercare and warranty is also worth it
21 septembre 2023
A fantastic experience from the initial…
A fantastic experience from the initial call right up to seeing the installation lads off.
The product was as described, very well priced & expertly installed by a very competent & professional team, the sales process was easy, Sue was very polite, helpful, and communication was great throughout.
I would highly recommend this company.
2 octobre 2023
Avis spontané
"GREAT ESCAPE EXPERIENCE"
From the moment we first contacted escape hot tubs they have been fantastic to us,from delivering our tub on time (at short notice too),over the phone advice when needed (usually for minor "first time tubber" problems) to arranging annual services.Very reasonable prices for tubs and accessories,great after sales(thankyou Sue),polite,efficient engineers.Ryan Tingle you have a very good company here ,so glad we came to you
29 septembre 2023
Avis spontané
Great service from buying to…
Great service from buying to installation everything was spot on and explained everything I wouldn’t go anywhere else fantastic from start to finish
19 septembre 2023
Had our first service and the guy was…
Had our first service and the guy was so friendly. He thoroughly cleaned and serviced every part of the hot tub. Couldn’t believe how long it took but very happy with the results.
15 septembre 2023
12 months annual service
Chris came today to service my hot tub. It was an annual 12 month service and Chris was great in advising me how to look after my hot tub, and some great tips, how to clean my filter.
Chris is a five star engineer and is really learning his trade. Well done Chris.
28 septembre 2023
Avis spontané
We have had the hot tub for less than a…
We have had the hot tub for less than a year and it has broken twice by over heating. It had gone up to 42 degrees ( obviously not good with the cost of electricity) and didn't even cut off which is a concern as I was told that it should cut out at 40. First time the main control panel was replaced and they blamed it on a possible power surge and replaced it with an upgraded version. It lasted about 4 months and it happened again, this time they just said we were 'unlucky'. They replaced control panel again but then we were left with a Flo error message. Now waiting for the heater to be replaced! We've had no use of the tub now for over 2 weeks so will probably need emptying and refilling ( which is not cheap) the customer aftercare is basically if you pay us £299 we will service it so it then gets another years warranty on main parts. How can you not have extra warranty when it hasn't lasted longer than about 5 months each time. Cost a lot of money for something that just keeps breaking, ( and costing us more money ) we bought it as a treat for ourselves but wish we had not bothered.
28 septembre 2023
Réponse de Escape Hot Tubs
Dear Sharon,
Thank you for sharing your feedback with us. We value all customer experiences and take them seriously as they help us improve our services.
We understand your frustration with the recent issues you've encountered with your hot tub, and we sincerely apologise for any inconvenience this may have caused. We'd like to address some of the concerns you've raised.
Firstly, we want to clarify that we are not the manufacturer of the hot tub, and we do not have control over the manufacturer's warranty policies. However, we are committed to providing excellent customer service, and we do our best to assist our customers even when warranty claims are involved. We offer our time for free to repair hot tubs, even when the warranty is limited to parts only.
Regarding the over-heating issue, we completely understand your concern about the temperature not cutting off at 40 degrees as expected. The initial replacement of the main control box was performed in response to what seemed like a power surge, and the upgraded version was installed to prevent a recurrence of the issue. We are sorry to hear that the problem resurfaced after four months, and we appreciate your patience during this process.
Regarding our customer aftercare options, we offer the service package to extend the warranty on main parts for an additional year. We understand your concern about the frequent issues, and we'll certainly take your feedback into consideration as we continue to evaluate and improve our offerings.
In regard to the recent repair appointment, we appreciate your willingness to reschedule for a more convenient time upon your return from holiday as we were limited to 30 minutes upon arrival at the previous appointment, your hot tub will need draining, parts fitting and refilling - having a service at the same time will minimise the need to waste water.
If you have any further questions or concerns, please feel free to reach out to us at 01909 319009. We are available seven days a week to assist you.
Best regards,
Chris
Excellent service and Great Hottub
10 septembre 2023
Excellent service great communication
Excellent service great communication
Very reasonable on price great job done
10 septembre 2023
Good items and speedy delivery
1 septembre 2023
Poor customer service
This company fitted my heat pump and when hot tub was turned on the fitters said our hot tub pump was faulty they wanted to charge over £700 to fit a new one
I rejected that got another company to come and fit one at a cost of £350
Then once fitted it was found that the heat pump was not fitted properly one valve which should have been turned on was in fact turned off this was the problem and not my hot tub pump also flexi pipe work was fitted and it should have been a solid pipe work
They left rubbish inside my hot tub which they should have taken away
I am now starting legal action against this company
Use at you peril nothing but a waste of time and money
1 août 2023
Réponse de Escape Hot Tubs
Dear Geoff,
Thank you for taking the time to share your feedback with us. We value your input and would like to provide some additional context for other readers.
The hot tub to which we fitted the air source heat pump was already aged, and the twin-speed pump, which functions at low speed as a circulation pump and high speed as a jet pump, was not performing optimally. It exhibited noise issues, bearing damage and struggled to handle the increased demand caused by the addition of the heat pump.
On the day of installation, we recommended changing the twin-speed pump and provided a quote of £540 for both the pump and the fitting. It's worth noting that the other company you mentioned initially fitted a single-speed pump, later needing to replace it with a twin-speed pump, likely explaining the lower price they offered.
Regarding the valve that was closed on the bypass kit, this action was part of the initial testing process to ensure a 100% water flow through the air source heat pump. During a revisit, the valve settings would have been adjusted to fine-tune water flow and maximise heating efficiency.
Our use of flexi pipe in the bypass kit is consistent with industry standards, as long as it doesn't have to bear the weight between the hot tub and the heat pump. Flexi pipe enhances water flow without the need for excessive angled fittings.
The leftover insulation you discovered inside the hot tub was left there unintentionally due to unfavourable weather conditions during the installation. We sincerely apologised for this oversight, and if we had returned to complete the installation before you disposed of the old hot tub, we would have certainly rectified this issue as well.
We have offered to return for free to fit the heat pump to your new hot tub when you had that installed as a gesture of goodwill.
We remain committed to resolving any outstanding problems you may have. Please feel free to contact us at your convenience at 01909 319009. We are available seven days a week and are dedicated to resolve this in a fair manner.
Thank you for your understanding.
Warm regards,
Chris
Escape Hot Tubs Limited
Not as good as last time ..
The man was nice that came, however, the internal filters still had a lot of debris / white stuff stuck to the three internal filters (in the main seating area) which we are told could be due to putting in too much chlorine in- I would have hoped this would have been removed as part of the £380 service …
4 septembre 2023
Réponse de Escape Hot Tubs
Hi Andrew
Thank you for the review, I have reviewed the pictures, video and report from the technicians from the day of the service and unfortunately the issue you are having is a common problem associated with calcium build up and over-sanitisation, this leaves a scale buildup inside the pipework over time, the hot tub flush that will kill off any lurking bacteria and remove biofilm will not remove the scale but sometimes will soften it during a service, when the tub is filled again and jets turned on for the first time you may get this white scale and debris in the water.
Our engineer stayed on the service for a full 5 hours instead of the usual 3 to try and capture as much as possible along with draining the hot tub down again for you.
We do recommend using a scale inhibitor or product like O-Care to eliminate these issues, feel free to call on 01909 319009 for advice and water care options.
excellent service and communication…
excellent service and communication thanks would definitely recommend and use again.
20 août 2023
Tub Service
Booked and order a service for the tub, really helpful throughout the whole process. Engineer who attended went above and beyond, finishing in the booked afternoon service into the early evening.
This is how customer service is supposed to be, will definitely be using again and again.
20 août 2023
Hot tub service.
The man came on time, very polite and professional. Did a good job never stopping from the time he came to when he went.
Very pleased with the outcome.
15 août 2023
Annual Service
Great service! The team serviced our hot tub and also changed our lid around to a more convenient side. 5 star service from the day we looked in the shop for our first hot tub to the day they installed and beyond to the first annual service. I would certainly recommend this company.
14 août 2023
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