Ethic Star Avis 

Twice we have ordered from this company and they have got the orders wrong. Been waiting over a week for them to collect wrong itens sent, cusomer service is a joke. Will not use again

Great service came next day through DPD courier and products were reasonably good for the price tag we paid

Communication was a little choppy and messy at times, but once the order was made and payment sent it was produced and delivered exceptionally quickly!

I ordered around 250 personalised sweatshirts from EthicStar. There quality was very good and the design came out just as we planned it to be. Communication was very good with the company and the order was on time and there were no mistakes in the names of all the sweatshirts.The cost was also quite reasonable. Would definitely recommend and use in future.

I ordered a personalised hoodie and t-Shirt and PAID for both. The hoodie arrived and my email was put down wrong on the hoodie and the tshirt never arrived. So i sent them an email and still not resolved this. Been about a month and a week now! I am not very happy. Then i get an email saying my order has now been cancelled which i never did! I am not happy and still waiting for my money back that they told me I'd be getting! NOT VERY HAPPY!!!

Never, ever use this company to buy anything. I have been trying for 2 months to purchase 22 onesies from this company. Endless mistakes in orders they sent through, items disappearing off the order without being told, as they didn't have the size. When the order was finally placed I got an email to say they didn't have any small onesies. I asked about another colour, but apparently they had no small in any colour. I was told a 3 week wait for a restock. Today i am being told it is a further 6 weeks for restock.
I have now given up on ever receiving anything from this company and have to tell 22 disappointed children that they can't have their onesie. I buy numerous clothing items as part of my role and have never experienced such poor customer service before

Original order never arrived, replacement was sent after several emails but the embroidered towel was thin and really poor quality. Disappointed, would not reorder!

Absolutely brilliant quality. They were straightforwards, easy to deal with and thorough in their work. The hoodies for my wedding were exceeding my expectations and arrived within the given time frame - would definitely re-use!

Have used many times for university merchandise orders. Reliable, quick and by far cheapest on the market. They produce high quality stuff that everyone loves.

We were let down by a supplier and had to meet a committed deadline. Luckily, we found ethicstar, they were keen to help. Particularly, their sales member Adam, who's a star. He not only met the stated deadline, but also gave us better prices than our previous supplier. Keep up with the great work Adam and team!

been using them for a while now, great service and very quick turnaround!
recommend for anyone want a cheap reliable service!

Great experience dealing with them. Embroidery and print quality came out better than expected. Timely turn around. Will use again for sure.

Had a tight deadline and was delighted that my order was completed and delivered with in 7 days.
Good value and nice product. Will definitely use you again. Highly recommend!

Great Selection, something for everyone 😊
I normally prefer Hoodies and pleased with your clothing material 😍

Responsive service and good quality product. Will be ordering again!

Also known as "BathrobesUK". A catalogue of errors made worse by lack of any customer service and total ignoring of my emails. I placed an order for 7 personalised bathrobes on 7th Dec 2018. They did indeed arrive amazingly quickly, and had the embroidery been correct I would have been delighted. But it was different to the style advertised and selected on their website. After one response offering an apology and gesture compromise which i accepted, I heard nothing more. As subsequent emails accepting their offer were ignored, I telephoned, to be fobbed off by 'Jamie' with a "you need to submit another email but here's my direct line phone number if no one responds". No one did. Neither did anyone answer the phone number supplied. After a 4 week period during which I feel I was extremely patient, polite and tolerant (given the time of year and allowing plenty leeway for the festive season) I have still got nowhere. If anything miraculously improves, I'll update this review.

UPDATE - you have replied asking for my email address or order code but don't say how you want me to get this information to you. Your inbox must be full of emails from me. Are you asking me to send yet ANOTHER?

I placed the order on 10.12.18 , and when I ask customer service will I receive my order before Christmas as it is Christmas present for my friend, customer service wrote me back that yes, I will receive it, but I am still waiting for it and I don't know how long I will need to wait, or I will receive it at all or not, as nobody is answering the phone ( i am calling everyday ) and nobody is replying to my emails back.
EDITED : When i wrote that I want to get a refund, straight away i have received a reply that they can send my order today and i have received it next day. Thank you.
P.S. if you ordered black towel ( i ordered black towel with personalised writing in gold ) be careful with washing as after washing there is no golden letter anymore but now they are black too ). Order ID: 734082

Super fast and good bespoke bathrobe - really impressed with staff

Fast delivery really pleased with the finished embroidered product will be back for more hopefully will give you more time to complete the job next time.

Order cancelled with no communication, no time to reorder for Xmas!

Called to request delivery update, they told me that it was being processed, then told me one item was out of stock, I asked which item and could I get a different colour, he told me it was a onesie (all items were onesies) and that was fine, I asked which onesie and he kept repeating that it was a onesie, I asked which other colours were available, he needed to speak to his supervisor, put me on hold for 10 mins, then told me they’ve emailed me, read my email address out wrong, then told me it’s too late for my Xmas order, I asked if the other items were on their way and was told that I should check my acc more regularly because they refunded me and I wouldn’t get my order and they’d emailed me, I attempted to tell him he has my email wrong and he wouldn’t listen and just kept repeating that they’d emailed me.
I asked to speak to a supervisor and they put me on hold for 5 mins (hideous hold music) before cutting the call off!