Ethic Star Avis 

Super fast and good value bespoke bathrobe - really impressed

Follow on from their response. When calling to speak with Adam as requested the man who I originally spoke with answered he proceeded to argue with me saying he never said he would help me he continually interrupted me when I was trying to talk and was very unprofesional. I stated that after reading other reviews and the way everything had been handled I wanted a refund this close to Xmas. Of course Adam wasn't available. When Adam finally rang me after back and fourth emails he too was extremely unprofessional continually interrupting me when I was trying to talk repeating himself over and over with no intention of trying to resolve the bad customer service I had received so far. He said he would have to escualte this further and I have sent 3 emails asking what is happening and now of course all contact has stopped. I have never been dealt with in this way before I was shocked in just how unprofesional their business is especially again as nearly all other companies be it big or small send u an email to check that you are happy with the personalised product you are ordering before shipping out. They do not so no wonder so many orders go wrong. If you are not going to proof the product they need have a warning on their website and also clearly stating that if you don't want anything on the back or front to leave it blank then less people will be unsatisfied. Update they have now messaged to say they have decided to not help me at all and have almost dared me to take it further this says it all do not shop with them as they have no ethics at all and are an extremely dodgy company of things go wrong.

My perosnalised hoodies arrived this morning and they are absolutly gorgeous! great quality, warm and cozy. love it!
EthicStar answered all my questions patiently, and i needed them for a special occasion, was scared they not going to arrive in time and it did! im so pleased
I really recommend this website for any personalised clothes.
I will definetly order from here again.
thanks again

I just want to leave reviewreview but just want to thank you all for

> your help after my order was lost you went above and beyond to make sure it

> was sorted best part for me and made my day was I was tould Wednesday that

> it would come and it came on Tuesday 16 October I was very happy with this

> and will be ordering again in the future your FRIST ever mistake made and

> was sort very quickly and like said above and beyond very happy customer

> looking forward to ordering again thanks Jamie Paddington

Thank you Junior!

Never have I had such incredible customer service... Junior was so friendly and accommodating to a quick turnaround for personalised robes and we couldn't be happier with the final result. Ethicstar - Junior needs a promotion/raise!!!! He helped so much in what could have been an extremely stressful ordering experience. I would recommend Ethicstar to everyone

thank you so much for my wonderful t-shirts
Angela beresford

We ordered 100 aprons with our logo & they arrived but the colours are way off, The colour matching is absolutely terrible. I am currently waiting on someone to call me but customer service does not seem to be a priority for Ethicstar. I should have read some of the reviews of the company before ordering, as i did not know what i was getting myself into. We now have 100 aprons that we cannot use and no budget to buy more from another supplier.

Print and T-shirt quality is good. However customer service is NONE existent! Jusf awful! I was going to be a long standing customer because of the great price and fast service, but I have been put off completely, I rather pay double and receive proper customer care. We have ordered 50 T-shirts, 12 of them was unusable due to paint splatters on the front and oil marks. So we had to do an other minimum order of 50 , you would think we would of been offered some kind of an apology and compensation.After 3weeks of waiting on a decision(which by than we totally missed the deadline), we got offered £5 off of our next order (minimum of 50tshirts!) which I found insulting! Sales team promised every time they will call back, which they never did, we had to chase them , over the phone they were rude and not one bit caring. Manager was never available.... Massive haedache ,nothing else! In the end we told them they can keep their cham change, but we need the T shirts, so did order an other 50 for full price and some more as they didn't have the t-shirts we tested,had to get different brand, but had no time left at this point to test it so of course the sizeing was off. Well surprise only 4 of them was unusable this time! I guess that is an improvement... Stay away from them!Doesn't worth the hustle.

I have used Ethicstar for a few years now for my company Fairway Cruises and I always have an order rush, yet they manage to get the order completed and to you on time, every time. Embroidered baseball caps, polo shirts I regularly order are always correct. Just be sure to get the right ones for you, there are many to choose from. Very competitive on prices too. Always helpful and courteous their aim is to get the job done and they do.
They are the best at their game! Rob Grant.

We would really recommend Ethic star. We were close to the end of term and really wanted to get some hoodies for our year 6 leavers. I called Ethic star as we had some query with the size of hoodies we needed for our larger children. The staff were really helpful and we place our order which arrived in time for the leavers party, the embroidery was perfect and every name was spelt correctly. Amazing and thank you.

The communications at the beginning wasn't straightforward and to the points. However, the turn over was very swift once the full request was clearly established.

Incredible service! They were able to set, master, produce and delivery 10 tshirts for a stag in 2 days. High quality tshirts, fantastic finish, everyone was very happy. Would highly recommend and would use again!

Initially, when we opened the box of leavers hoodies we were delighted but the sizes were all far too small. It was an endless hassle working out what would fit who. They use various shirt suppliers and the sizing is all off. It’s such a shame as the design was great but the quality of the shirts is very poor and they shrink after the first wash. It took months of phone calls and emails to resolve all the issues. Finally, it seemed like we were done when I realised I had made a mistake with one child’s name. I wrote to apologise and offered to pay full price to replace it, obviously, but they refused to print a single item. One child in the year has been left with an unwearable shirt as a result and they couldn’t care less.

The team at Ethicstar handled our order very well and the items received were greater than we expected. Would definitely recommend.

Ethic Star have been fantastic at turning our t-shirt order around in super quick time. We gave them an incredibly tight deadline which was turned down by many other companies. Junior at Ethic Star kept us up to date on the order and delivery status throughout. Excellent service, one which I would recommend and definitely use again.

Great staff and always willing to sort out orders quickly to meet urgent deadlines. I was pleased with the quality of all the items i ordered. Good communication. Will definately order from again. Alison

Ethic Star are amazing, especially Junior who was so helpful, kind and patient throughout the whole ordering process. We ordered gym sacs and had an urgent deadline and they met it without any question, which wasn’t easy as we needed printing too. The gym sacs were of amazing quality and everyone loved them! Thank you so much Junior and all the team at Ethic Star - we can’t praise you enough and highly recommend your services, and would definitely use you again. Thank you so much!

BRILLIANT FAST, FRIENDLY SERVICE WOULD HIGHLY RECOMMEND!

I just wanted to say a huge thank you for the incredible leavers prom hoodies!

Everyone loved them - the quality, design and service was fantastic!

Thank you so much :-)

Used previously was OK so thought I would try again. This time very different experience. Did not receive tracking info with my order. Contacted them when it did not arrive only to be told that courier has lost the parcel and had no more in stock. Was not contacted or advised regarding delivery and it seems that they made up this story as they ran out of stock. I found the communication to be abrupt bordering on rude. Will stick to reputable suppliers that know how to deal with their customers. Added an extra star because they did refund.

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