Ethic Star Avis 

Very impressed!

I ordered 300 items for a new uniform for my staff. Excellent quality - the design team were fantastic at bringing my idea's to life digitally. Great value for money!

Only downside is the order arrived late and when I called to check on it 3 or 4 times, they kept saying they would call me back to give me more info on the late order but they never did. I had to keep calling them.

Have bought 3 items from Ethic Star and hen there was a problem with third purchase they sorted it out without quibbles.

Amazing speedy service and top quality! I had made a personalised robe for my boyfriend's birthday... such a cool present. The quality for the price is unbeatable online and we got a free towel as a gift. It took less than a week to arrive. I recommend this company 100%

Very happy with the service from Ethic Star.
With the help of Alfie in customer services, I received my personalised tshirts on time.
Happy with the quality. I’ll definitely be using them again.
I feel they went above and beyond to help me with my order, needed in time for an event.

Slow service as they often needed chasing up, was told my order would take one week but it actually took six! However, they were quick to sort it out when there was a mix up with the order being delivered only half finished. Now I have the final product they look great and I am very happy with it.

Poor Customer Service

Purchased a bathrobe from bathrobes UK of which is supplied via ethic star, made attempts to get a refund, don't want to know, would rather do tests then never get back to me about it, gave them 14 days to give me a refund and still haven't managed to get back to me with a solution

Off to trading standards it is!

Edit: Given another 4 days to get back to me using a different email, still failed to respond - my initial review stands terrible company

Great service, I however ordered the wrong size in my items but received a fast and professional response to proceed with my exchange. Highly recommend!

I ordered 2 hooded personalised bathrobes for a wedding gift. They arrived promptly, great colour, good cotton weight 450gsm. The video on site was informative. I think you should put the cotton weight next to the bathrobes it took me a while to find the weight. They are soft with a good pile and great quality. Product & site highly recommended.

The service from Ethic Star has been really bad. I order 7 Robes on 06.03.18 and as of today I am still waiting for the items despite chasing this company on many occasions to then be told you will have items in 4-6 weeks. I asked for a refund over a week ago and still no refund and so I have had to open a Paypal Resolution to get my money back. Will find another company who interested in our business.

I will recommend Ethic Star to anyone a heartbeat. My work was done professionally with no single hitch and though I was pressed for time, I was attended to and assured early delivery of my order. Courteous staff, excellent customer service and beautifully executed oder. I couldn't thank them enough especially Alfie, the customer service lady who attended to my order.

I've used this company a couple of times now for T-shirts and Tote bags. Both times items have been spot on and as described. The communication is second to none. The delivery times are super quick and arrive when stated. Over the years I have used numerous companies but have to say now I won't use anyone else because everything is perfect and hassle free. Cannot recommend highly enough, you can order without worries. Top Notch 😀

(I spoke to Sarah), she was brilliant! So helpful got everything sorted out for me and I had it delivered in time. Really happy with the embroidery and quality of the products.

No issues, ordered via Amazon and was given a time frame and it was delivered by then. Also received a free T-shirt with both my orders. Would recommend using this company and will definitely use them again.

There was a problem with original colour I chose the company got in touch straight away to let me know I could pick another colour or refund. I opted for another colour, it arrives very quickly and was better than I expected. Will definitely order again!!

I Ordered a customised robe and didn’t read it properly where PayPal takes longer than cards to process. However I’ve given 4 stars because email customers service was a little rude when I asked about the package. The phone staff (I spoke to Alfie), she was brilliant! So helpful got everything sorted out for me and I had it delivered in time. Really happy with the print and quality of the products. Really great prices and so happy with everything else.

I ordered some embroidered bathrobes as gifts. They were exactly what I wanted and excellent value for money.

Great product fast delivery 📦 and nice free gift 🎁

Honestly cannot fault their customer service. I ordered a Christmas jumper from them which I wore once and there was an issue with one of the seams. They quickly apologised, took details and photos to pass on to quality control and sent me a replacement all before christmas. One very happy customer.

I ordered three personalised bath robes for my son, niece and nephew. Different colours and sizes. When they arrived two were embroidered with my nieces name and one with my nephews name. Nothing for my son obviously. **BLIND PANIC 22/12/17 ** my son's was a stocking filler :-(. When I called the answer phone message states to send an email and a photo of the incorrect item, however I selected to speak personally to a member of staff. A really pleasant young lady answered my call. She apologised immensely for the error. She advised that she would get another gown embroidered and sent out in time for Christmas. It's understandable these things happen at this time of year. The gowns are really nice quality and the embroidery is fantastic, no rogue stitches to be seen. I'm very impressed as a first time purchaser. I will be buying again and will be making recommendations. Thank you to all involved with my order. (31837)