lululemon.eu Avis 

Dramatische klantenservice en een omslachtig retourproces

De klantenservice is ronduit dramatisch. Ik had een retourlabel aangemaakt, maar moest het pakket binnen één week retourneren. Helaas was ik door de griep niet in staat om dit op tijd te doen, waardoor mijn retourlabel inmiddels is verlopen. Ik heb meerdere keren gemaild met het verzoek om een oplossing, maar krijg gewoonweg geen antwoord.

Ook het retourproces zelf is onnodig omslachtig. Je moet het retourlabel zelf printen en op het pakket plakken. Het voelt allemaal als ouderwets knutselwerk, terwijl retourneren tegenwoordig toch veel eenvoudiger zou moeten kunnen.

Een retourlabel opnieuw laten aanmaken zou het minste moeten zijn wat je kunt verwachten van een klantenservice. Geen reactie geven op meerdere e-mails is ronduit onprofessioneel. De combinatie van slechte bereikbaarheid en een omslachtig retourproces zorgt voor een zeer slechte klantervaring. Voor mij absoluut geen aanrader!

Min første oplevelse med Lululemon bliver også den sidste. Jeg havde virkeligt glædet mig til at prøve Lululemons produkter - men det kommer aldrig til at ske.

Jeg havde fået en top i gave og ville bytte den hos Lulelemon fysiske butik i København. Jeg havde kvitteringen med men fik at vide at beløbet ikke kunne refunderes til mig men kun til den person, der havde betalt for gaven. Det har jeg godt nok aldrig oplevet, når man har kvitteringen med, men det er selvfølgelig for at reducere antallet af tilbagebetalinger. "Smart", men desværre også en meget dårlig kundeoplevelse, da det afviger meget fra de returpolitikker man er vant til fra andre retailers.

Jeg besluttede mig for at købe et par løbetights i stedet. Ekspedienten fandt dem på lageret,i forkert farve og størrelse. Jeg spurgte derfor, om de ville komme på lager igen og svaret var blot: "Måske om 3 uger".

Så bad jeg om et gavekort/tilgodebevis på beløbet, og det blev bekræftet af ekspedienten, at det var muligt. Ved en fejl foretager hun en refundering, og beløbet føres tilbage til min ven, som havde givet mig gaven. Det blev jeg ked af, og sagde at de måtte udbedre fejlen. Til det var svaret blot: "Det er vi kede af, men det er sådan det er". Hertil var mit svar, at jeg nu skal til at kontakte min ven, der gav mig en gave og bede om pengene den vej og dermed også risikere, at min ven bliver lidt ked af, at jeg ønskede gaven ombyttet. Til det var svaret desværre blot: "Du gør os kede af det"!

Jeg er virkeligt rystet over en så eklatant, dårlig kundeoplevelse. Ingen oprigtig beklagelse, ingen kompensation bare et "Oh my God" fik jeg med på vejen ud, da jeg var tydeligt irriteret - ja og faktisk ked af det.

Konklusionen må være, at kundeservice hverken findes hos Lululemon online eller offline i deres fysiske butikker.

Quality had gone downhill in recent years. Workout clothes still have a good fit and they’re better than many others, so I ordered a set from the website.

First half of my order was cancelled (even though the item was in stock on the website when I ordered). I paid for shipping for a specific date, and got an update after that date that it wouldn’t be possible to deliver.

Terrible customer service, will not buy again.

Ordered the product on 17 August. The parcel has never actually left lululemon’s warehouse, despite a “shipping confirmation”. No proactive contact from their customer service team and no clear explanation for what happened. Instead they’re clearly just implementing delay tactics, opening a “carrier trace” investigation for a package that was never handed to any carrier, which is a complete smokescreen. It’s hard not to read this as a company struggling and papering over it with vague excuses rather than being upfront with customers. Whatever’s going on internally, it shouldn’t be the customer’s problem, especially while they’re still holding my money three weeks on with nothing to show for it. I’ve been a Lululemon loyalist for 20 years and have ordered multiple times from the European website without any issues. This experience however had been really disappointing and dishonest from a brand that used to be reliable.

I’ve ordered from lululemon several times before and have always been happy with my purchases. Unfortunately, this is the first time I’ve had to make a return, and the experience has been very disappointing.

My return arrived at the warehouse on July 10, but I still haven’t received my 890 SEK refund. Customer service promised it would be processed by August 14 and received by August 28. It’s now September 7, and despite contacting them again on September 1, I haven’t received any response.

It’s disappointing to see such poor service and communication after having had a good experience with lululemon previously.

Varen kommer ikke. Penger er trukket.
Ikke mulig å få hjelp fra kundeservice.
Anbefaler ikke å nettbestille herfra!

Meine Bestellung kam bis jetzt nie an, es sind ca 3 Wochen her und dort stand 5-7 liefertage! Bisher keine weitere email. Einfach nur schlecht. Geld kann man auch nicht zurück verlangen!!

Helt grusomt. Pengene er trekt men ingen bestilling mottatt og det går heller ikke å få noe svar fra kundeservice.

Håbløs hjemmeside, bl.a er sokker angivet med str S-XL - but why? Og ingen svarer på noget som helst …

I placed an order on August 4th expecting the standard 3–6 business day delivery. Instead, the item wasn't even shipped until August 14th. Though I was given a €10 gift card for the delay, the real issue started after.
By August 21st, the package still hadn't arrived, forcing me to contact customer service again. It was only through my own follow-up that I learned my order had been misplaced and would never actually arrive. They refunded my money and issued a €30 gift card, but when I went back to the website to repurchase the item, it was completely gone.
Key issues with this experience:
- Zero Proactive Communication: I only received critical updates because I reached out. If I hadn't followed up, I would still be waiting blindly.

- Wasted Time & Useless Compensation: I wasted nearly three weeks waiting for an order that was never coming. Giving gift cards for an item that is no longer available to buy completely misses the mark.
- Poor Standard for a Premium Brand: For a high-end company, this level of disorganization and lack of customer care is unacceptable.

As a first-time customer, this was an awful experience. I WILL NOT BE BUYING FROM LULULEMON AGAIN, nor will I recommend them to anyone else. 0/10.

What a joke!
What a joke!

Had created a return, they send a return label with DHL, which is NOT readable at the pick up place.

Asking for a new return label from another company, where they say it takes 14 days to make and send to my email..

After 15 days, I receive the same return label from the same company wtff?

The way lululemon attaches the product tags is unacceptable for a premium brand. The plastic fasteners are pushed directly through the visible waistband fabric, leaving permanent holes. Even after washing, the marks remain visible.
To make matters worse, I ordered the exact same shorts in another colour and they have the exact same holes. They are simply less noticeable because of the darker fabric. This clearly indicates that this is not an isolated defect, but a consequence of lululemon's current tagging method.
A premium garment should not be permanently marked before it even reaches the customer. The tags should be attached through a seam or an inner label instead of directly through the fabric. Until this is addressed, I cannot give a higher rating.

Rückgabe nicht möglich

I've been wearing Lulu for years but I recently realized it's not worth it anymore. I just upgraded my fitness collection with 4 new gorgeous sets from other brands. The quality, design, fits, colours, and prices are much better. All of which makes me think of how to get rid of my current lulu sets, which in comparisions are super basic.

It used to be that you pay for the supior quality and timeless designs at Lulu. Now, I often feel I'm only paying for the brand name, which is absurd as this is not what made lulu famous to begin with.

What happened to the quality of lululemon?? I became a client years ago because of the quality. Now you pay for the name… these pants don’t even last a year anymore👎

I placed an order with a 20% discount and needed to exchange the size. Suddenly, the discount no longer applies to the replacement order. Completely unacceptable and something I have never encountered before. This will be returned, and I will never place another order here again. To make matters worse, customer support responds with long, generic copy-paste answers that don’t even address the question asked. Get your act together and fix this.

the Quality of the clothing, is getting worse. my jack got so many lones on it

I love lululemon. I truly do. It's good quality with unique designs and you can wear their clothing anywhere. But their prices are awfully high for something you can get literally anywhere. While they have this flaw, I am still a loyal customer to the Lululemon industry.

Jeg er veldig fornøyd! Plaggene er superfine og behagelige å ha på + kundeservicen er upåklagelig. Jeg fikk raskt svar på min henvendelse, og de tilbakeførte penger med en gang pga en liten feil. Det eneste negative jeg kan komme på er at de bruker DHL (fordi de aldri gidder å kjøre innom huset mitt selv om jeg har bestilt hjemlevering og heller leverer varen i butikk).