lululemon.eu Avis 

Best quality, best customer service

This is the worst customer service I’ve ever experienced. I placed an order for my Christmas gifts, and they were unable to provide any update on the delivery status—it simply showed as “shipped” with no tracking information. After more than 10 days, they canceled my order without any proper explanation. It’s disappointing to see a brand that once had a good reputation decline to this level, showing a clear lack of care for its customers.

Ich habe lange auf die Meldung für eine bestimmte Jacke gewartet, dass sie wieder vorrätig ist. Und in der Hoffnung, dass sie in der gleichen Farbe zu der bestellten Hose passen würde. Doch sie kam in einer anderen Farbe an. Das war natürlich sehr enttäuschend, aber ich habe die Jacke trotzdem behalten und sie meiner Tochter geschenkt, weil ich alle Produkte von Lululemon liebe.

Don't trust this Black Friday Deal. My order was confirmed and paid for. After 2 days the order was cancelled. They said the products are out of stock. They don't have a customer care department but a guest education team. They simply told me: "we're sorry, you can buy the products again for the full price". This is their policy they say. They can't provide any discount. They have a department of educators which is quit arrogant in my opinion.

I'm shocked about all the negative reviews. I've been wearing lululemon for over 10 years now and absolutely love it! The only thing that really bothers me, which is also the reason im writing this review, is the fact that the difference between the usa/canada collection and european one is huge! When I visit the usa im always baffled to see how many more options they have. Asking customer service in Europe if specific items will be released here is also a waste of time, they will always tell you they don't know. Would be great if the sales team in Europe had more info about their upcoming collection. I've bought a few BeCalm product when I was in the usa a while ago and I'm hoping they will release more of those in Europe as well, especially the BeCalm Oversized Boatneck (colour Black Plum). Kinda upsetting to see so many nice items and not being able to purchase them. Hopefully this will change soon.

My experience with customer service in europe has been good, they are always friendly and try to help as best as possible.

Ordered a brown sports bra size EU 44, they sent a white sports bra (different style, different colour from what I ordered) in size 40! This was a total mix up with the orders and they have clearly send the wrong item to me, and my item to someone else. Upon returning the item, their process is so outdated that i had to print the label myself in order to take it to the post office. Lululemon - do better, i shouldn't have an inconvienence of printing to return an order that you messed up on. Please modernise your returns process in line with your competitors.

Loved the help I got and staff was nice

Avoid at all cost.

It's 2025. There are lots of athleticwear brands with good products *and* good customer service. Lululemon is not one of them.

I've been a big fan for years, and most of my gym wardrobe is from Lululemon, but after one of my tights was faulty and ripped at the seam after only two wears, I've been trying to get a refund or exchange (or even gift card) for months.

The first thing I did was to visit the store here in Oslo. I got it fixed there, but unfortunately, it just ripped in the same spot immediately after the first wear.

I went back to the store, and was told that "because it's been repaired, it's no longer covered by their warranty," which.. wtf? They were the ones who told me step one was to fix it? I then argued back and forth with the person working, and she agreed to process the return. But then the issue was suddenly that I bought it online, and they don't accept online returns in stores here in Norway, so I had to return it via the online customer service instead.

A week after filling out the form online, I got an email asking for *the exact information* I had provided in the form. I submitted this, and got a reply that I have to wait multiple days to receive an email with a return slip, send the faulty item in return to their warehouse, wait for that to be processed for multiple days, then wait another few days to receive a *gift card* (not even a refund?). In other words, the minimum time this would take would be a month, just to receive a gift card for an item that is clearly faulty.

After a few emails back and forth, I get the return slip and try to make the return. Unfortunately, it's a return slip that *does not work in Norway*, and so I have to get a new one sent to me. I made this return and have been waiting for the last couple of weeks to hear back.

Today, when I look up the return parcel with the tracking code, it says that it's stuck in customs awaiting information from Lululemon, which they have yet to provide. I cannot do anything to sort it out, and it's now been more than two months since I first got in touch with them regarding this issue.

It all feels like a scam to avoid accountability and to deter people from getting refunds. Disgusting behavior, and not at all what I expected from a brand like Lululemon. Avoid avoid avoid.

IM SO MAD . I’ve been waiting for this sweater for YEARS, and when it finally came back in stock I was so excited to finally buy it. I placed my order right away, only to receive an email just two hours later saying my order had been canceled. No explanation, no solution, just canceled.

It’s incredibly disappointing to wait this long for something, finally get the chance to purchase it, and then have the experience ruined like this. I expected so much better from Lululemon.

I bought their Everywhere backpack and the zipper broke after first use. When I wanted to return it, their return process is 5-7 business days for answering if you can return the item and once you’ve received an okay, it takes them an additional 3-5 business days just to send the return label. Insane!!!

Great water bottle! The quality is excellent and delivery was fast. Very happy with my purchase from Lululemon.

I bout a pair of Align leggings as I'd heard so much about how buttery soft the material was. I agreed on first wear until almost immediately the material pilled and balled. After a month they are unwearable (infrequent wear and washing as instructed)
The level of balling is ridiculous. I put in a complaint and they completely fobbed me off saying it wasn't a quality issue. I can tell you - IT IS A QUALITY ISSUE. back and forward with them 3 or 4 times and they are refusing to let me return them. This company is a disgrace and I will NEVER order from them again and I really hope others save their money and not buy their unwearable products.

Goods ordered 11 days ago and still not delivered even though the warehouse they are shipped from is within one hour drive from our town.
CS has no clue.
They use DPD which is horrible.
Lulu used to be so good with CS in Canada. Here they suck. Bad for you Lulu. How did you wind up like this?

I would not have ordered online if I had read the reviews beforehand.

Please Please dear customer read this. I ordered a few items on the 19th June. Today is the 28th June. I got a message to say it would be delivered on the 26th June. Then I got a message saying that it had been delivered at 12.53am.

It was not delivered. Now I have started the process of trying to follow up on this. The trust pilot reviews show 75% of people believe its a scam company.

I believed I ordered through Lulu Ireland . Beware and do read this review and all the others too.

Thanks.

I ordered and paid for a bag using their online store and the next day it went out of stock, so they decided to just cancel my order. No email telling me it was cancelled either, the only way I found out was because I checked my order history.

Do not buy online unless you like the thrill of your order potentially being cancelled out of nowhere.

Met alle respect, we zijn daar geweest om wat te kopen en we werden gelijk beschuldigd van sokken te stelen in onze tassen. Ze hielden ons tegen omdat 1 collega ons sokken zag steken in onze tas? Ze bekeken onze tassen en vonden niets terug.

Der Anbieter LULULEMON missachtet die gesetzlichen Rücknahmebedingungen bei einem Einkauf im Internet.
Ich habe den Anbieter auf meine Rechte als Verbraucherin gemäß § 437 ff. BGB hingeweisen und das innerhalb der ersten zwölf Monate nach Kauf die gesetzliche Vermutung des § 477 BGB greift, wonach davon auszugehen ist, dass ein aufgetretener Mangel bereits zum Zeitpunkt der Übergabe bestanden hat. Diese Beweislastumkehr dient gerade dem Verbraucherschutz und wurde in der Rechtsprechung auch bei Fällen wie Stoffrissen nach erstmaligem Gebrauch regelmäßig anerkannt, sofern der Mangel nicht auf unsachgemäßen Gebrauch zurückzuführen ist – was ich hier ausdrücklich ausschließe.

Ich habe den Artikel sachgerecht und schonend behandelt, was ich durch meine detaillierte Beschreibung der Pflege und den dokumentierten Zustand des Artikels belege. Die Hose wies nach einmaliger Nutzung bereits erhebliche Materialschäden auf – das entspricht nicht der zu erwartenden Haltbarkeit eines hochwertigen Produkts in dieser Preiskategorie.

Ich habe den Anbieter aufgefordert, Ihrer gesetzlichen Verpflichtung nachzukommen und mir gemäß § 439 BGB entweder eine Ersatzlieferung oder eine Rückerstattung des Kaufpreises anzubieten. Alternativ wäre ich auch mit einer kulanten Gutschrift einverstanden.
Der Anbieter hat dies mehrfach abgelehnt und ist mir kein bisschen entgegengekommen.

Good products but terrible customer service. With the price and quality of the products I expect better service but they are not even able to acknowledge and compensate their mistakes.

I bought few items and when i checked shipment after two weeks and saw the products were not still collected by the carrier. When I contacted they said the order was misplaced and they didnt even notify me as my order was lost for two weeks. As I bought items discounted I wanted replacement but they said there is no more stock and they want to refund. They had same item in different colour already in stock but they said they don't have enough stock for replacement.. It is like a joke!!

As the items were discounted at a good price when I bough, now I have to pay full for buying new ones. And I have to do it quickly because I have ordered the products for an organised travel.

Terrible terrible experience.. I regret investing this brand over the years without knowing they had such a terrible customer service.

I very much like the fit and materials of the products but for this price I expect better service.

I bought a pair of tights in a store abroad, which had a seam defect that I only spotted when I got back home. I lost the receipt, and inquired with customer service what to do. They recommended me to file the complaint either way - which I did (with description, details, various photos that were requested) only to get the reply that they won't take it into review without the receipt.

I tried to retrieve the receipt via email at the store I bought the tight - but they said 'they could not find it' (which is weird - as I am 100% sure I bought it there since I have the transaction on my bank account)

I have a lot of high quality tights from different brands but never experienced this type of factory defects and this poor level of service. I am very disappointed and won't ever buy at Lululemon again.