lululemon.eu Avis 

The clothes are perfect but they ship by DPD that is there biggest mistake.
I bought a Christmas present for my wife , never received it, and now it’s out of stock.
Thank you very much DPD.

Ordered item. Delivery got lost on route. Then I started to look at the reviews and thought I'd never see item. Sent a mail and had 'wait the 3-5 days'
The next day I had a reply with the information my order was on the way and I had been refunded the express postage charge. Item arrived the next day. Really can't fault this order. A lot of the issues seem to be courier related. The correct address was on label so I don't know how it got lost initially.

Kjøpte et par tights i bursdagsgave til min kjæreste.

De passet ikke perfekt. Prøvde å bytte til en annen størrelse eller returnere, dette var umulig i butikk. De ville ikke akseptere retur eller bytte av vare i butikk. De ville ikke akseptere bytte og reservasjon av en annen størrelse da butikken ikke kan si noe om hva som blir sendt til dem og når. Det eksisterer ikke et Kundeservice telefonnummer.

Det hele sluttet med at jeg ikke fikk returnert varen. Jeg er nå stuck med en vare som ingen kan bruke. Hele kundeopplevelsen etterlatte seg en vond bismak.

Gift card doesn't work on EU sites. Had contact with customer service. Gave me a new gift card code to use. Same problem. No other help, answer was 'just try a physical store in your country', lol, that's at the other side of the country.

Their clients service is the worse.

Worst experience ever. I bought a jacket and got the wrong size (shiet happens). I returned it and waited over a month for my refund. Every time I contacted customer service, I got, "Your refund has been processed, please wait x days before the amount will be shown in your account."

It never happened. I contacted them 5 times, and every time I got a new date for when the refund amount would be available.

After the 5th time when the last day passed, I still hadn't received anything.

Then I contacted them again for the 6th time. This time I threatened to contact PayPal and make a dispute. Suddenly, I got the refund email from PayPal that the refund process had started.

It's crazy that I had to threaten to involve PayPal before anything happened. I would not recommend buying from them, and I would not buy from them myself ever again.

Ik heb 3 items gekocht en betaald middels ideal
Nú blijkt 1 item niet meer beschikbaar te zijn en heeft lululemon deze geannuleerd maar ze storten het geld niet terug. Ik heb hen uitgelegd dat ideal niet hetzelfde is als creditcard maar ze doen of ik gek ben
Bah dit is de laatste keer dat ik hier kleren koop. Ik ga voortaan wel bij sweaty betty spullen halen. Zegt het voort

if I could give zero stars, I would - that's all they deserve. For a company that sells leggings for 100 euros, they chose a delivery service that does not deliver - we have ordered 2 times and both times the delivery failed. Customer service is robotic, they keep repeating same info I can see myself on the tracking, they are unwilling to do anything real to actually make sure that the order is delivered. They are the clients of the delivery companies and yet they claim they have no possibilities to contact them. So basically, if you want to spent 100 euros, then wait a week for a delivery from Netherlands to Belgium, then receive multiple emails from delivery company stating that your order will be delivered today, but no, sorry, maybe tomorrow, ogh, no, not tomorrow, after...ah yes, but also not day after tomorrow, we won't deliver at your home. Your super expensive leggings will be delivered at some remote and random pick up point you did not agree to, so now please, go waste your time to pick them up. I mean, it's insane already to charge for leggings 100 euros, but this... unbelievably bad service. Truly disappointed to have something like this in these days.

Ich kaufe schon lange bei Lululemon im online shop ein. Sind sicher nicht die billigsten aber für Sportkleidung (und ich mache viel Sport) die besten. Lieferung funzt einwandfrei. Vor allem für Laufen kann ich die Socken mit Verstärkung empfehlen. Ich mag auch ganz besonders die Herrenunterhosen, die ich auch sonst trage. Und die Trainings T-Shirts, die leicht sind und Schweiss gut vertragen. Manchmal kaufe ich aus Polos, aber die sind mir dann oft zu sportlich

I made order that was supposed to be delivered the folliwing week. There were 2 supposed attempts of delivery, fake attempts since someone has been at home during all this time. No note was left at my order and I did not received any calls from the delivery service either.
The package has now been returned to sender and they will not try to reship it. All in all it has been very dissappointing and a huge waste of my time while trying to figure out what the issue was in the first place.

Additionally the prices in Denmark are much higher, which has not good explanation since everything is manufactured in China anyway.

Terrible customer service offered no real solutions.

Kjapp leveranse- 4 dager etter bestilling!
Alt riktig med bestillingen
God kvalitet og fint treningstøy:)

I bought clothing from Lululemon on December 11th. It still hasn't arrived. I have emailed them several times and received no response. I have since read reviews of other people having the same problem. It's just a disgraceful way to treat people!

I'm really disappointed with how
lululemon is handling an issue they
have caused. They have decided to remove the function of paying with giftcards in europe but yet continue to sell gift cards without letting people know about that.just want to let everyone know about giftcards in Europe. Think twice before buying them. I was gifted one for my birthday and my friends were not being told that gift cards are
not usable for online shopping in europe. I was really excited to purchase an item I liked when I received my gift card only to realise that gift cards cannot be used for online purchases. Thinking it must be a mistake I wrote to them and by the time they got back to me
the item had sold out. I requested for a refund for the gift card since the item is no longer available. It was a long process of being directed and redirected to someone that could 'help' me, only to be told sorry, gift cards are non refundable. It was an absolute waste of time. Why sell something that does not work?! I had thought a reputable brand like Lululemon would
do better. They have screwed up. Sold something that doesn't work, and expect customers to suck it up. They are practically telling to me to go to the stores, buy something else. OR buy something online from another country and then pay extra for the shipment, and then send them the receipt of what I bought and then they will refund me the gift card.
Is it normal to inconvenience customers this much when they are trying to be a supporter of your brand?????
Why do I have to go through so much hassle to buy from Lululemon?? There are many competitors out there. I think lululemon is getting complacent and perhaps consumers should be looking elsewhere if Lululemon doesn't care for their potential customers.

Lulu lemon gave me the wrong order. Ordered 1 item of clothing and they couldn’t even get that right. Gave me something completely different to what I had ordered. So disappointing. Rectifying the situation is not being made easy on their behalf

I ordered a product during lululemon’s Black Friday offer. They confirmed the order by sending a confirmation e-mail and payment sent. Also informed that shipment information to follow.

Three days later they sent an order cancellation claiming the product was not available. While the payment was refunded, they refused to compensate for their mistake, also they never said they sorry. Very bad service, not recommended.

I would not recomend subscribing on their email list as you would get nothing in return. Also the customer service is among the worst i have ever experienced

Brand new Align leggings with a seam completely unraveling, doesn’t qualify for a quality promise return?? The Canadian lululemon WOULD NEVER. EU lululemon is dispicable with customer service. Also another time, I ordered over 400eu of items from their website and the parcel said “delivered” when it was not. I have cameras surrounding my house, no one ever tried to deliver it

I bought a shorts on Amsterdam store 2 weeks ago. After using 3x the shorts have appearance of really old, with small balls like old sweaters. I emailed them. After a whole afternoon, 7 different emails they made me feel like I was lying. I sent proof of purchase, pictures and etc. I have gym clothes from all major brands. First and last purchase on this brand!

Many time order and return items from Lululemon webshop.. It was a great experience. I love that they use UPS, it’s always fast and reliable. It took 2 working days the package arrive in my home (NL) and the return process also was soo fast. My money is in my account within a week after the package delivered. Even when they have a big sales.. Delivery is always fast… So, never had a problem..

Terrible, terrible customer service. As a fellow Canadian and a lover of Lululemon, my opinion of the brand has forever changed after my horrible experience with customer service at Lululemon EU. No responses to chats, no responses to email, refund has not been issued, products on the website are cancelled. Overall, one of the worst online shopping experiences ever.