excitel Avis 

Very bad service. My connection isn't shifted even after 20 days and still they are saying it's on high priority.

Worst service provider, if you are in gurgaon and your technician in Kuldeep you are screwed.

Excitel service has been extremely disappointing. Despite paying for OTT services ten days ago, they have yet to be activated. Every time I contact customer service, they promise a call back from their technical team within 24 hours. Even customer service arguing. some of OTT services are not working. Amazon prime they claiming for 2 devices but some of the devices are not at all working like Laptop, tablet etc.

Worst service ever I have seen. Scammers

No internet, worst connectivity, only money waste. Worst company ever. Company's Local vendors are sinister. I got the connection for my study.

My user id with excitel is puspak7n, register number is 7042915109

I disconnected excitel and installed airtel. The service for excitel was not good at all. You will have connection issues frequently. The speed is not optimal. They show 100 Mbps, but then 3 devices were not able to play youtube at same time. My airtel on the other hand plays youtube on 5 devices for same 100 Mbps. When reported the issue, the Excitel support staf did not fix it and customer support only do fake promises. Also, my security amount was not refunded, I waited for 60 days and now they say 30-45 working days more as there is glitch on their end. Also, the agent stopped respond when I asked to connect to manager. This shows how fake this company is.

Points to be noted:
1: The speed they show after installation is not real. You buy 100 Mbps or 200 Mbps, all works the same. Also, I have seen youtube videos and found that companies shows fake their internet speeds.
2: Customer support does fake promises.
3: The security amount will not be refunded. My friend has the same issue as me almost 1 year before and they say that there is technical issue. Seriously, for how long?? 🤔

team is very lazy and irresponsible, taking too much time to resolve minor issue taking 48hrs while weather is clear and good. very shameful for excitel company.

Very poor service provider I feel I waste my money
omdagar2013atgmaildotcom

Terrible experience with Excitel. Whatever written by other customer is 100% true about this .

Pls do not take this ever

Very poor service.. never ever buy this service. Very frustrating and not helpful customer service at all. I have submitted termination request before a month and no one has collected device yet.. calling to customer service almost daily and still no positive outcome..

Worst support and they haven't refunded the installation amt

The worst internet experience you would face is with Excitel. I have disconnection complaint raised since a week now, and there's no fix yet.

Not any response from 24 hours wifi is not working network issue ...very bad service ...third class company ..

Not even 1 star. Always getting internet issues and waiting for at least 8-10 hours before they can restore the services. Excitel is the worst broadband company I have ever seen. Frustrating experience by trusting them. Useless service provider. Never go for the cheap offers made by them. They take less money by calling it economic plans and the services are below the lowest standards. Waste of money. Better you give that money to Airtel, Jio or Tata and enjoy seamless internet all the time. Excitel is only full of outages and no improvement ever.

Very bad 👎 service bikul ghatiya net hai plz don't waste your money
ek room ke Bahar koi signal nahi n koi sunne wala nahi ghatiya service ghatiya ghatiya net advance na diya hota to aaj hi sab fek deta inka

Excitel is worst broadband ever, their customer Support team and escalation team are helpless and they never help cx with any solutions. They only tells their customer to wait and don’t even take any follow up. Useless customer Support and worst company ever. I will ever use this again and will never recommend this to anyone.

Very very worrest company in entire India they won't take any of wifi issue they if we call them they will abuse if anyone go to this connect definitely they will get heat attack

Worst connection they don't provide any internet and monthly 2 Week's they remove connection we need to request/call customer service or local employees for internet issue even they respond service pathetic waste of money

Its the worst net connection i have ever got the ground staff doesnot come i have taken ott service bit it shows i dont have any subscription its 10 days now that i have been constantly registering complaint but no reponse

Bangalore - KR Puram(Kodigehalli) Excitel: Decent speed but very bad customer experience
I chose their 400mbps plan for three months. Considering the subscription fee, 100-200 mbps speed was okay.
The problem is, they don't address connectivity issues in a professional manner. While working from home, I lost connectivity on a friday evening amid a meeting. Raised a support ticket - since there was no response after 2 hours, I went to their chat system.
After 10-15 minutes of waiting, someone joined the chat. They suggested me to reboot the router and reconnect - which I had already done a few times. I told them that 'PON' light is off, 'LOS' is blinking red - these happen when there is an issue at the ISP's end. But they said there was no issue.

I informed their local representative - who was so responsive till I paid the bill for connection. Told him 'I have meetings at night' - his response was 'we will fix it tomorrow'. I used mobile data to continue my work.

The issue was fixed the next day - comment in their app was 'Optical Fibre issue - fixed'.
The same thing happened on saturday as well. The chat agents / the local guy wouldn't respond.

Now I have to rely on mobile data for my internet needs!

It's only one month since I chose their service. Now, I have to switch to another ISP and lose my money.

Advice to new customers in Banglore: Issues happen, but if you are looking for an ISP that's responsible and responsive, never go for Excitel. Especially in KR Puram.