Exclusive Lighting Ltd Avis 

193
•
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

They have a great range of lighting at competitive prices. I ordered two table lamps and two shades. Joanne from Exclusive rang to suggest that the shades I ordered would be too small for the bases, a... Voir plus

Noté 5 sur 5 étoiles

Fabulous Company from start to finish. 2 beautiful outdoor lights ordered and loved them so much ordered another. When it arrived the glass shade was broken so sent an email. Customer service brillia... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I was struggling to find some light that would fit my decor, the first lady that served me was very patient, she showed me different options. When I went back to order, a different lady served me, s... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

We visited a few times to purchase lighting for different rooms in our house. The staff were brilliant and extremely helpful. We had to order some lights as they weren’t in stock, but they arrived wit... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de luminaires

Écrit par l'entreprise

We are a family run business with over 20 years experience selling all types of traditional, contemporary & modern lighting for every room in your home at affordable prices. We have an extensive showroom in Leeds. We have free parking for customers and are open 7 days per week with late night shopping on a Thursday.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

193 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

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4,8

Tous les avis

(193)

37 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great service

Staff were extremely helpful and helped me find exactly what i wanted.

The lights were delivered bang on time. Excellent service

26 mai 2026
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Réponse de Exclusive Lighting Ltd

Thank you for taking the time to leave us a 5 star review of your experience, we really do appreciate it and we look forward to seeing you again soon.

Noté 5 sur 5 étoiles

Exclusive Lighting Ltd

Quality product, good advice and received in good time. Thank you.

30 avril 2026
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Réponse de Exclusive Lighting Ltd

Thank you for your 5 star review of our product, advice and delivery. We really do appreciate you taking the time to leave it for us!

Noté 5 sur 5 étoiles

Great as always

As always, great service and stock availability.

24 avril 2026
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Réponse de Exclusive Lighting Ltd

Thank you for your 5 star review. We really do appreciate you taking the time to leave it for us!

Noté 5 sur 5 étoiles

Great range of products

Great range of products and friendly customer service, right value for money

8 avril 2026
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Réponse de Exclusive Lighting Ltd

Thank you for your 5 star review. We really do appreciate you taking the time to leave it for us!

Noté 5 sur 5 étoiles

Lovely lighting

Lovely lighting, quality is gorgeous…thank you

1 mars 2026
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Réponse de Exclusive Lighting Ltd

Thank you for taking the time to leave us this review, we really do appreciate it.

Exclusive Lighting Ltd

Noté 5 sur 5 étoiles

Great items and good value

Great items and good value. Arrived well packaged. Only issue was with Royal Mail whose tracking kept changing. Firstsaid I would get my delivery on the Thursday then when it didn’t arrive it had no date but items never arrived until the following Monday!

25 mars 2026
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Réponse de Exclusive Lighting Ltd

Thank you for taking the time to leave us this review, it is much appreciated.

Exclusive Lighting Ltd

Noté 1 sur 5 étoiles

Delivery was dreadful

Delivery was dreadful, delivered to the wrong house, more over the house it was delivered to they must have thrown it over the fence as it was in the. Back yard and the gate was locked. Our order was glazed light fittings as well. Fortunately the packages were good but the delivery was disappointing. We had to walk around 3 streets to find it. Not professional at all! Moreover we called Dpd. And Christopher Prats and neither were interested in helping me out trying to find where our delivery went. After 7!hours we eventually found it! Disgraceful

1 mars 2026
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Réponse de Exclusive Lighting Ltd

Good Morning Chris,

I am so sorry to hear you had a delivery issue with DPD yesterday, I will ensure your comments are passed onto them regarding the place this delivery was left.

Our tracking system showed an image that it was delivered to your back door at 13:18, I am sorry that this wasn't at your property however we only can review the information that is provided.

Unfortunately Christopher Pratts wouldn't have been able to help with your delivery as they are a different company. I have spoken with their sales team this morning and i believe you were given our number to call however that call wasn't received by our team so we were completely unaware of your struggles to locate your parcel.

We are disappointed that you have left us a 1 star review for matters out of our control and for something we did not get chance to assist you with.

We hope to see you in the store again soon.

Noté 5 sur 5 étoiles

Staff Always very helpful

Staff Always very helpful, even putting different bulbs in the light fittings to see which looks best, very reasonable prices

30 janvier 2026
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Réponse de Exclusive Lighting Ltd

Thank you for taking the time to leave us this review, we really do appreciate it.

Noté 5 sur 5 étoiles

Looking for new light fitments

We visited the showroom twice to look at various light fittings. On both occasions we were looked after in a most professional and helpful way. We found several light fittings were liked and purchased these, delivery was effected within the timescale promised.
Great experience well done.

26 janvier 2026
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Réponse de Exclusive Lighting Ltd

I am delighted that you managed to find what you were looking for and were happy with the service we provided. Thank you for the review.

Noté 5 sur 5 étoiles

Lighting

Lovely store to browse round. All our rooms in our new home have been lit by Christopher Pratts. Great staff and the lighting department have so much choice at reasonable prices. My latest ceiling light for our lounge is perfect

26 janvier 2026
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Réponse de Exclusive Lighting Ltd

Thank you for leaving us this lovely review about our Leeds store and staff, we really appreciate it!

Noté 5 sur 5 étoiles

Great help and home delivery

Great help and home delivery. Superb quality of the lamp what is now a standout piece of my living room.

26 janvier 2026
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Réponse de Exclusive Lighting Ltd

Thank you for leaving this lovely review, I am glad you're happy with your purchase!

Noté 5 sur 5 étoiles

Great customer service

The sales assistant was very helpfull , the light fitting was out of stock till January but she called the supplier to check they hadnt got one in stock.

27 novembre 2025
Noté 5 sur 5 étoiles

I purchased a 3 light island light for…

I purchased a 3 light island light for my new kitchen.
The light looks fantastic.
Very satisfied with my purchase.
The service at Pratts Leeds was exceptional,Suzanne even picked the light up from the warehouse for me to collect from the store the next day.
Would highly recommend this company.
Great choice of lighting and exceptional service.

25 septembre 2025
Noté 5 sur 5 étoiles

Light accessories

The lady who served us did very well in ensuring that our products were wrapped very well to avoid them slipping out of the packaging. She was very knowledgeable of the light bulbs and replacement parts we wanted. Well done there.

6 septembre 2025
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Réponse de Exclusive Lighting Ltd

Thank you for leaving us this review, we really appreciate it! I will pass your comment's onto your salesperson Suzanne.

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