FairFix Avis 

Speedy and efficient. Very happy with the service

Friday mid-morning our boiler blew. I had called another company who turned up but couldn't repair it until Monday.( I'll hold back their name to protect their lack of customer-service ). Faced with two cold winter days with no heating or hot water. And an ill wife. I phoned around and luckily for us found Fair Fix - I won’t make that mistake again. I'll go straight there!
Napoleon came, saw, came back the next morning with new part and conquered our misfortune.
At times like these what you really need is a committed, consummate and considerate professional- in our experience Fair Fix were all of that and you can't say Fair-er (Fix) than that.

I really don't not know where all there positive reviews come from. Booked an appointment yesterday for 1 pm. Waited for the confirmation txt/email. When it turned 12:30 I called the company finding out about my confirmation. I have been told that the engineer will still contact me to let me know if the appointment goes ahead. Nothing! At 2 pm I called again finding out what happens. Being told again that the engineer will call me. At 3 pm called again to find out and sand answer. I said that the appointment was booked for two hours ago. They still reassured me that the engineer will still call me. At this point I received the booking confirmation which was hours earlier to take place. At 5 pm I called again and being told the same thing. But now I was asked the name of the engineer. I said that there is no name on the booking confirmation. I being told that I am lying. So I asked for the company email address to forward my confirmation. Now I have been told that the company has no email address. My friend who listened had an outburst of laughter st this. Again same rubbish of the engineer will contact me. It's now a day later and the same answer. I am freezing in winter and have no hot water either! This is the worst company I have ever seen with the most horrible customer service. Promises and no engineers. Appointment booking system and no appointments. I will be a skeleton waiting for them if I trust that they ever will come! So their promises of low cost means nothing as they will never come to you! Very annoyed as I wasted my time and very disappointed. Now is weekend and the charges of any engineer will be double and next week is Christmas where the costs will triple! This means thank because of them, I am ending up without heat and water over Christmas! Avoid st all cost! The reviews here are fake, I can promise you! Since I cannot comment on your reply, I ad it here. I have not have had any missed calls nor did you call me. You do have my correct number and it was confirmed by six different receptionists. I have a witness for that be sure I was at my friends flat and had the calls on speaker. No email was sent either apart from the one confirming my booking. I can prove this to you. Everything I stated here is true. Don't lie here because if it comes to it, I can promise you I can prove everything including the phone company. Maybe you should sort out your reception staff as somewhere is something going wrong in your company!

I am giving only 4 stars as the problem with hot water in my house was fixed but there was no heating , the engineer did not answer my call and I had to fix that new problem myself. For the work I can give only 4 stars but for service only 2. Not completely happy. Thanks.

Outstanding service, no stress, arrival was between the hours stated, my job was not that hard but I didn't know that at the time, the engineer was great, no new boiler needed like the other company's were saying.

The boiler was repaired the day it was booked for, the repair man was very polite and compitent.

Failed to turn hot water back on - system broke down 24 hours after attended and apparently fixed! Not great for £199!

Boiler running hot and cold. Repaired quickly and cost effectively

The service was good . Job well done . The only thing I didn’t know all I need was the tank to be filled water . £200 is bit expensive for the job

Tyron explained what needed to be done and was polite quick and efficient.
Great service

My engineer Attended my home and after checking my boiler decided that I would need a new boiler due to the costs involved to repair my fifteen year old appliance,so after due consideration i have decided that it would be best to purchase a new boiler in the new year instead, rather than spending huge amounts of money on such an old appliance.

I just wanted to thank your company and Idris in particular for attempting to repair my boiler on Thursday afternoon and part of Friday.

He tried to get it going but unfortunately on this occasion just could not get it going.he explained to me that part he tried to install was different to my original and that my exact part had been discontinued.

He was very informative and stated that it would be highly advisable to invest in a new boiler in which I am doing at present.

True to the companies policy the boiler was not fixed on this occasion so no charge was made.

I will definitely be reccomending you guys to people and will be turning to you in the future.

Our engineer, Steve, was amazing. He was efficient, courteous, caring about our home and COVID guidelines and most importantly he fixed the problem for the set price as promised. I would highly recommend this service.

you are what you said fair fix people sometimes just want to fix it .not to change the entire unity, fast fix it sorted. I am very Happy.

Excellent service and very fair price for the service, Tyrone arrived within the agreed timeframe and completed the job quickly and to a very high standard. I would highly recommend this service.

Excellent service. Prompt, clean, polite. The engineer was very informative and had the issue sorted within 15 minutes without the need for additional parts.

Great service, fast response. Definitely would recommend.

Boiler losing pressure, repaired leaking diverter valve, still losing pressure, on revisit asked for further payment as problem not related to original fault, it was an existing issue which should have been resolved the first time, he tried to charge us a second time.

Great service . Thanks.