All the 1 star reviews discussing delayed shipping times and bad customer service are accurate. I bought a portrait for Mother’s Day for my wife that was supposed to feature 9 pictures. 7 of them ar... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Product exceeded my expectations. Made modifications after I placed my order before it shipped. Great communication while delivering extraordinary product. Very pleased will order again. They were ver... Voir plus
I bought my print as a 10 year anniversary gift. After so many negative reviews regarding communication and shipping I started to worry I made a mistake. This showed up exactly on time and with no mis... Voir plus
When ordering my Song Lyrics Vinyl print, I accidentally picked the wrong language. I emailed the company and Dave was quick with his response. Both Dave and Bella were understanding and help correct... Voir plus
À propos de l'entreprise
À propos de FamiPrints
Écrit par l'entreprise
BE A PART OF YOUR MEMORIES
We help people celebrate their Anniversary, Wedding, and Birthday in the most unique way by providing custom unique products that can't be found anywhere else.
The Story Behind FamiPrints
Created since 2020 by a group of young Designers and Entrepreneurs from Vietnam. We have created thousands of creative personalized products and have been serving hundreds of thousands of customers around the world, helping them have an unforgettable Anniversary and Wedding, ever!
We believe strongly in excellent products and exceptional service can make a huge different in customer experiences. We want to be "A part of your memories". That's why we promise to deliver the finest of both.
Our founding team are from Vietnam. Our headquarters are based in Detroit, USA. Besides, we have partners' factories in Canada, the UK, Australia, and the EU.
All for just one simple goal:
Make you happy.
Coordonnées de contact
814 Mission Str, Suite 600, 94103, San Francisco, Etats-Unis
- support@famiprints.com
- famiprints.com
3,6
Moyen
461 avis
A répondu à 11 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The Mother's Day gift was perfect
The Mother's Day gift was perfect. It was exactly as pictured when ordering
5 mai 2025
Réponse de FamiPrints
Thank you so much for your kind words! We're thrilled to hear the Mother's Day gift turned out exactly as you expected. It means a lot to us that it was perfect for such a special occasion. 💐 If you ever need another meaningful gift, we’re here for you!
It was a smooth and great experience
It was a smooth and great experience, my wife loved her blanket I got the 50x60 and the picture quality was spot on. What i didn't like was they never sent me a tracking number until it was delivered.
5 mai 2025
Réponse de FamiPrints
Thank you for your honest feedback! We're so glad to hear that your wife loved the blanket and that the picture quality met your expectations — that means a lot to us.
We sincerely apologize for the delay in providing the tracking number. That’s definitely not the experience we aim to deliver, and we’ll work to improve our communication moving forward.
We truly appreciate your support and hope to serve you even better next time!
It was poor quality and over priced for…
It was poor quality and over priced for what I received.
6 mai 2025
Réponse de FamiPrints
Hi Sean
We’re sorry to hear that you weren’t satisfied with the quality and value of your order. Your feedback is important to us, and we’ll take it into consideration as we work to improve. If there’s anything we can do to make this right, please let us know.
Never received
Never received. I emailed the customer service right after I placed my order due to incorrect address and never got a response until the order shipped… MULTIPLE DAYS BEFORE HAND. now my wife’s Mother’s Day gift is not here.
6 mai 2025
Réponse de FamiPrints
Hi Tyler,
We sincerely apologize for the inconvenience and the disappointment caused, especially with such a meaningful gift for Mother’s Day. We completely understand how important this was.
Our team has already reached out via email to offer a solution — whether it's reshipping the order to the correct address or issuing a refund. Please check your inbox and reply at your earliest convenience so we can make this right as quickly as possible.
Thank you for your patience and understanding.
Réponse de FamiPrints
Hi Susan,
Thank you for sharing your experience, and we are truly sorry for the inconvenience caused by the shipping delay. We’ve processed a refund for your shipping fee as agreed, and we really appreciate your patience and understanding.
Please know that your satisfaction is very important to us, and if there’s anything more we can do to make this right, we’re here to help💖
Babies face was cutoff
Babies face was cutoff in a 3 different photos and the blanket itself was just super small for the money not worth it at all
29 avril 2025
Réponse de FamiPrints
Hi Ricardo,
Thank you for sharing your feedback. We’re truly sorry for the inconvenience this has caused.
We completely understand your frustration and want to resolve this issue for you as quickly as possible. Our customer service team has reached out to you via email to verify the details. Please check your inbox and stay in touch with us so we can assist you further.
Thank you for your patience and understanding.
I did have trouble getting both photos…
I did have trouble getting both photos loading for some reason. I sent the photos to a friend and had no problem getting the order finished for me.
28 mars 2025
The lyric blanket was exactly as I…
The lyric blanket was exactly as I requested and the item was shipped to me quickly. The recipient of the item was elated. I will definitely be a return customer.
4 avril 2025
Canvas looked great !!
Canvas picture was awesome, the workmanship was great overall. A little cumbersome working thru email since there is no contact number, however we worked thru it (usually the next day). I would order again for sure.
4 avril 2025
Please improve your communication…
Please improve your communication regarding shipping. I ordered a gift for a friend’s 20th anniversary. They received it two weeks after I received the notification that the item was already shipped. However, I checked your site and it said the item had not been shipped.
3 avril 2025
Réponse de FamiPrints
Thank you for your honest feedback — we truly appreciate it. We're very sorry for the confusion and delay regarding your order’s shipping status. We understand how important timely delivery is, especially for meaningful occasions like a 20th anniversary.
Your experience highlights an area we’re actively working to improve: clearer and more accurate shipping updates. We'll be reviewing our internal processes and communication with our shipping partners to ensure this doesn’t happen again.
Thank you again for your support and for bringing this to our attention.
Good gifts at a good price!
They have great gifts at a fair price. Turn around was faster than expected. Good communication about my order.
4 avril 2025
Réponse de FamiPrints
Thank you so much for your kind words! We're glad to hear you were happy with the gift, the pricing, and how quickly everything came together. We always aim to keep our customers informed and satisfied every step of the way. Looking forward to helping you create more special moments in the future! 😊🎁
Thank you for helping me keep my wife’s memory alive!
FB helped me find you. I wasn’t looking, but when I found out what your company could do I jumped on it. My wife passed this year, and it’s been a blessing to create things that remind me of us, and our love together.
4 avril 2025
Réponse de FamiPrints
Thank you so much for sharing something so personal. We’re truly honored to have been part of creating a meaningful reminder of the love you and your wife shared. Stories like yours remind us why we do what we do. If there's ever anything more we can help you with, we're always here for you. Sending you warmth and strength ❤️
Réponse de FamiPrints
Thank you for your feedback! We're delighted to hear you loved the quality of the canvas and that it arrived quickly. Providing top-notch products and efficient service is always our goal. We appreciate your support and hope to serve you again in the future!
Product turned out amazing
Product turned out amazing. Couldn't be happier with my purchase.
26 février 2025
Réponse de FamiPrints
Thank you so much for your kind words! We're thrilled to hear that you're delighted with your purchase. It means a lot to us to know we met your expectations. If you ever need anything else, don’t hesitate to reach out. Enjoy your amazing product! 😊
Process was easy from start to finish
Process was easy from start to finish. Print arrived very fast and is absolutely beautiful.
26 février 2025
Réponse de FamiPrints
Thank you for sharing your experience! We're so glad to hear that the ordering process was smooth and that you love the final product. Fast shipping and beautiful results are what we strive for! If you ever need anything else, we’re here for you.
Great quality and exceptional customer service
We ordered this item with an extremely tight turnaround deadline and asked that the processing be expedited in light of a federal holiday and a weekend in the mix for delivery timing. The item arrived two days before we the date we had specified, and is absolutely gorgeous.
If you're looking for a high quality personalized item from a company providing exceptional customer service, order from Famiprints. You won't find anyone better!
19 février 2025
Avis spontané
Réponse de FamiPrints
Hi Amy,
Thank you so much for your wonderful review! We're thrilled to hear that your order arrived ahead of schedule and that you loved the final product.
Providing high-quality personalized items and exceptional service is always our goal, and we're so happy we could meet your expectations.
We truly appreciate your support and look forward to creating something special for you again in the future! 😊
Réponse de FamiPrints
Hi Cody,
Thank you for sending us a review. We are truly sorry for the inconvenience this may cause.
In this case, could you please send us some photos of the item you received via our email support (support@famiprints.com)? We will check it for you as soon as possible and send you a replacement with correct design.
Thank you for your understanding.
Réponse de FamiPrints
Thank you so much for your kind words and for sharing your experience! We’re absolutely thrilled to hear that you’re pleased with the quality of our work. It truly means the world to us to know that we’ve met your expectations. Your support and feedback inspire us to continue delivering the best. Thank you for choosing us, and we look forward to serving you again in the future! 😊
Réponse de FamiPrints
Hi Silvano,
Thank you for your wonderful feedback! We're so glad to hear that you loved the product and its quality.
Your satisfaction means everything to us, and we truly appreciate your support. We look forward to serving you again in the future! 😊
You guys did awesome my loved it thanks
3 février 2025
Réponse de FamiPrints
Hi Johnny,
Thank you so much for your kind words! We're thrilled to hear that your loved one enjoyed the gift.
It means a lot to us, and we’re so glad we could help make it special. We appreciate your support and look forward to serving you again!
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