All the 1 star reviews discussing delayed shipping times and bad customer service are accurate. I bought a portrait for Mother’s Day for my wife that was supposed to feature 9 pictures. 7 of them ar... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Product exceeded my expectations. Made modifications after I placed my order before it shipped. Great communication while delivering extraordinary product. Very pleased will order again. They were ver... Voir plus
I bought my print as a 10 year anniversary gift. After so many negative reviews regarding communication and shipping I started to worry I made a mistake. This showed up exactly on time and with no mis... Voir plus
When ordering my Song Lyrics Vinyl print, I accidentally picked the wrong language. I emailed the company and Dave was quick with his response. Both Dave and Bella were understanding and help correct... Voir plus
À propos de l'entreprise
À propos de FamiPrints
Écrit par l'entreprise
BE A PART OF YOUR MEMORIES
We help people celebrate their Anniversary, Wedding, and Birthday in the most unique way by providing custom unique products that can't be found anywhere else.
The Story Behind FamiPrints
Created since 2020 by a group of young Designers and Entrepreneurs from Vietnam. We have created thousands of creative personalized products and have been serving hundreds of thousands of customers around the world, helping them have an unforgettable Anniversary and Wedding, ever!
We believe strongly in excellent products and exceptional service can make a huge different in customer experiences. We want to be "A part of your memories". That's why we promise to deliver the finest of both.
Our founding team are from Vietnam. Our headquarters are based in Detroit, USA. Besides, we have partners' factories in Canada, the UK, Australia, and the EU.
All for just one simple goal:
Make you happy.
Coordonnées de contact
814 Mission Str, Suite 600, 94103, San Francisco, Etats-Unis
- support@famiprints.com
- famiprints.com
3,6
Moyen
461 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 11 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Réponse de FamiPrints
Hi Lora,
Thank you for sharing your feedback. We're truly sorry to hear about your disappointment with the product.
We’d like to make this right—please contact our customer service team with some photos as proof, so we can better understand the issue and work on a resolution.
Your satisfaction is important to us, and we appreciate the opportunity to improve.
Super, wonderful experience!
My wife was blown away with the canvas print of our wedding song! The print was damaged in shipping, but the staff took great care in getting a replacement to us. They handled it in a timely and caring manner. They showed genuine concern which is very rare today! I learned a great lesson in the transaction. Thanks to y'all for making this Christmas one for the books. It's now a heirloom of our family!!!
24 décembre 2024
Avis spontané
Réponse de FamiPrints
Thank you so much for sharing your experience! We're thrilled to hear that your wife loved the canvas print of your wedding song and that it has become a cherished family heirloom.
We truly value customer satisfaction, and we're happy that our team could resolve the issue quickly and thoughtfully.
Your kind words mean a lot to us, and we're honored to have been part of such a special moment in your life. Here's to many more memorable moments! 🎉🎶
Customer service corrected the mistake…
Customer service corrected the mistake I found promptly and I received my picture right on time!
31 décembre 2024
Réponse de FamiPrints
Thank you for sharing your experience! We're glad our customer service team could promptly address the issue and ensure you received your picture on time.
Your satisfaction is our top priority, and we appreciate your trust in FamiPrints. 😊
Order was on time and exactly as…
Order was on time and exactly as described. Wife absolutely loved it!
31 décembre 2024
Réponse de FamiPrints
Thank you so much for sharing your positive experience! We're thrilled to hear that your order arrived on time and met your expectations.
It's even more heartwarming to know your wife absolutely loved it! Moments like these make our work so rewarding. We truly appreciate your support and hope to serve you again in the future! 😊
My ornament was a gift for my daughter
My ornament was a gift for my daughter. It’s the worst when delivered! I was embarrassed when she sent me a picture of it! I have emailed two or three times to complain and asked for a new ornament or a refund! I have received an answer that it would be taken care of. When? I receive emails asking how I liked your company and right now I can’t think of one good thing to say. Maybe you being the owner can take care if this problem! Patricia Zgodzinski
31 décembre 2024
Réponse de FamiPrints
Hi Patricia,
Thank you for leaving your feedback. We sincerely apologize for the disappointment and frustration you've experienced with your order. We understand how important it is for a gift to meet expectations, especially when it's for a loved one.
Please know that we take customer feedback very seriously and will prioritize resolving this issue for you. We’ve flagged this matter for immediate attention. We have received your email and will ensure that a replacement ornament is processed without further delay.
Thank you for bringing this to our attention, and we deeply regret the inconvenience caused. We’ll do everything we can to make things right. Please check your email for an update from us shortly.
Thank you for your understanding.
product was exactly as described
31 décembre 2024
Réponse de FamiPrints
Thank you for your feedback! We're delighted to hear that the product met your expectations and was exactly as described on our website. Your satisfaction means the world to us, and we look forward to serving you again in the future!
Poor quality and product is much…
Poor quality and product is much smaller than what I payed for
24 décembre 2024
Avis spontané
Réponse de FamiPrints
Hi Shane,
We’re truly sorry to hear that you’re unhappy with your order. We strive to deliver high-quality products that meet our customers’ expectations, and it’s disappointing to learn that we fell short in your case.
If the product doesn’t match the size or quality you expected, please reach out to our customer service team with your order details. We’d be happy to investigate the issue further and work toward a resolution for you. Your satisfaction is important to us, and we’ll do our best to make this right.
Paid and never received my item
I ordered a Christmas gift for my wife on December 9th. On the 16th of December I was notified it was shipped. As of today , December 22nd it remains as waiting to be shipped.
I reached out to customer service several times and always get the same robo-email saying they are looking into it. At this point I have given up on it coming for Christmas and opened a dispute with PayPal to get my payment back.
Terrible. I would suggest trying a different company
21 décembre 2024
Avis spontané
Réponse de FamiPrints
Hi Mike,
We sincerely apologize for the frustration and disappointment you’ve experienced with your order. This is certainly not the standard of service we aim to provide, and we regret that your gift did not arrive on time for such an important occasion.
We understand your concerns and are actively reviewing the situation to identify the issues that caused this delay. Our carrier has received a ton of orders during this peak time and they cannot 100% handle all of the orders. There might be a slight delay in the shipment and we are trying to work with our carrier in this matter.
If there’s any way we can resolve this matter further or provide assistance, please don’t hesitate to reach out to our customer service team. We truly appreciate your understanding and will continue to work on improving our processes to ensure better experiences for our customers in the future.
What a great product
What a great product! It was a Christmas gift for my boyfriend, composer. He loved it! The print turned out very nice, very professional looking and arrived on time.
16 décembre 2024
Avis spontané
Réponse de FamiPrints
Thank you for sharing your experience! We’re thrilled to hear that the print was a hit as a Christmas gift for your boyfriend, especially being a composer – what a thoughtful choice! We’re so glad the final product turned out beautifully and arrived on time. Thank you for choosing us for such a special occasion! 😊
Happy Wife !!💞💞
The company was very quick on getting the Famiprint out. And the Wife (sugaa) was so surprised and Happy with it she wanted it hung up immediately. Thank yall very much.
29 novembre 2024
Réponse de FamiPrints
Thank you so much for sharing your experience! We're thrilled to hear that the Famiprint made your wife so happy and that it was a wonderful surprise. It’s always special when a gift is loved so much it gets displayed right away! Thank you for choosing us, and we’re glad we could help make the moment memorable. 😊
Great customer service
Great customer service. I did purchase the shipping protection as this was an anniversary present and I wanted to be safe. The first one did come damaged. Somewhere through the shipment, the corner got all bent. I asked them how the shipping protection worked and they got a new product on its way to me within like five minutes. New one came in great shape and looks wonderful!
19 novembre 2024
Avis spontané
Réponse de FamiPrints
We're so glad to hear you had a great experience with our customer service! It's unfortunate that the first item arrived damaged, but we're happy the shipping protection provided peace of mind and allowed us to resolve the issue quickly for you. It’s great to know the replacement arrived in perfect condition and looks wonderful. Thank you for trusting us with such a special anniversary gift! 🎉
Order never received
Order never received. It’s been sitting in a shipping facility awaiting final destination for over a week now.
4 novembre 2024
Réponse de FamiPrints
HI Cori,
Thank you for informing us. We apologize sincerely for the inconvenience.
Occasionally, our carrier encounters unexpected issues, such as adverse weather or increased shipping volume, which can delay the delivery of your order.
We have reached out to the carrier to locate your package and resolve the matter as soon as possible.
Our team has also contacted you via email to assist in tracking your package. Please check your email and feel free to reach out with any further questions.
Réponse de FamiPrints
Thank you for your feedback! We're thrilled to hear that you were pleased with both the look of the product and the quick delivery time. Ensuring high quality and prompt service is always our goal.
We hope you enjoy your purchase, and we look forward to serving you again!
The print was shipped well packaged and…
The print was shipped well packaged and arrived on time. All request were achieved. Excellent experience!
28 octobre 2024
Réponse de FamiPrints
Thank you so much for sharing your experience! We're delighted to hear that your print arrived on time, securely packaged, and met all of your requests. Our team takes pride in ensuring every detail is handled with care, so we're thrilled that you had an excellent experience with us. We look forward to serving you again in the future!
A+ Accurate and On Time!
The product arrived sooner than expected, and as ordered. Great company. Would buy again!
30 septembre 2024
Réponse de FamiPrints
Thank you for your kind words! We're thrilled to know that not only did your product arrive sooner than expected, but it also met your expectations in every way.
We always aim for top-notch quality and efficient service, so it's wonderful to hear you had a positive experience.
We look forward to having you as a returning customer and would be honored to assist with any future purchases!💛
AWESOME COMPANY
I would like to start with my order of a canvas I had purchased for my brother’s wedding. Shipping was fast. The canvas was beautiful but had a little dent on the top corner. I knew this was not the company’s fault it was the shipping due to the box looked to be damaged. I contacted the company by email and got a reply soon after. I sent pictures of the canvas and box that was damaged. The company did an investigation and was indeed the shipping. Within a week I received another canvas in excellent condition and was in time for my brother’s wedding. This company and representatives take pride in their products and their customer service, care and support. Thank y’all sooo much for taking my situation and addressing it so quickly and smooth. I will would recommend them to anyone who is thinking about purchasing from them. They are Awesome!!
13 septembre 2024
Avis spontané
Réponse de FamiPrints
Thank you so much for your thoughtful review! We’re thrilled to hear that you were happy with the canvas and the service you received, despite the unfortunate shipping issue. It’s great to know our team could resolve the situation quickly and ensure you had the perfect gift in time for your brother’s wedding. Your recommendation means the world to us, and we truly appreciate your support. If you ever need anything else, don’t hesitate to reach out! 💕
Excellant experience
Our Canvas was beautiful! Just as I ordered! No complaints here!
12 septembre 2024
Avis spontané
Réponse de FamiPrints
Thank you for your amazing feedback. We are glad you are satisfied with our beautiful canvas and have no complaints about our service. We hope we can have more chances to serve you in the future for more special occasions.
Réponse de FamiPrints
Thank you for your nice words. We are glad that our service brought you a convenient and comfortable experience throughout the whole process of your order. We hope that we can serve you more in the future. 💛
Family treasure
It was something you don’t find in a store. Unique and special to the family
29 août 2024
Réponse de FamiPrints
Thank you for sharing your thoughts! We're thrilled to hear that you found our product unique and special for your family. Creating one-of-a-kind items that hold personal meaning is what we strive for. We appreciate your support! 💛
Amazing and Quick
I was nervous with the ship date that it wouldn't arrive on time but you made a great product and got it to me quickly. My husband loved it.
29 août 2024
Réponse de FamiPrints
Thank you for your feedback! We're glad to hear that your order arrived on time and that your husband loved the gift. It’s always wonderful to know our efforts to create a great product and provide prompt service are appreciated. Thank you for choosing us, and we hope to create something special for you again in the future!
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