Would have given five stars but was frustrated with delivery information. Having chosen delivery date I arranged my weekend around going to collect it. I fully expected an email to say it was ready. I... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissement28 The Peacocks Shopping Centre, GU21 6GD Woking, Surrey, GB
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Lisez les avis des autres
It was actually returning them, I needed the short, unfortunately I couldn’t find them in store, but the gentleman at the Woking store was so helpful and looked for me. He also did the refund so fast... Voir plus
L'entreprise a répondu
Bought 3 dresses, one in store and two online, for my wife and under her direction. Lovely friendly service and advice, as always, in the Woking store and online package received in a couple of days.... Voir plus
L'entreprise a répondu
Fat Face clothing is great quality and the fit is good, also offers a short length which is helpful. I find the staff are always so helpful and friendly, I really enjoy the whole shopping experience a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de vêtements pour femmes
Écrit par l'entreprise
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
Coordonnées de contact
28 The Peacocks Shopping Centre, GU21 6GD, Woking, Surrey, Royaume-Uni
- 01483 715251
4,7
Excellent
79 avis
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My fave store
8 mai 2026
Réponse de FatFace - WOKING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
very lovely and professional service…
very lovely and professional service fantastic sales as always I've been a long term customer and fat face is a reliable retailer and have a secure returns policy i have never had an issue love the style watch out for sizing though can be on the large size
5 mai 2026
Réponse de FatFace - WOKING
Hello! Thank you for taking the time to leave your review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, CM
Réponse de FatFace - WOKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Order collection
I ordered a dress to collect at my local store and found the staff there friendly and professional .
27 mars 2026
Réponse de FatFace - WOKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Very Happy always great quality you…
Very Happy always great quality you expect from FatFace 👍🏻
7 janvier 2026
Réponse de FatFace - WOKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - WOKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Fab local store
I went to my local store to collect an order. I find the assistants always friendly and approachable whenever I'm in the store.
And it does make a difference especially as good customer service is lacking in many other shops.
22 octobre 2025
Réponse de FatFace - WOKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Ordered required size in shop(as didn’t…
Ordered required size in shop(as didn’t have my size in store) & had delivered to my home next day 😊👍£2.50 delivery so all good as car park charge to pick up would of been more & time etc 😊👌
6 octobre 2025
Avis spontané
Réponse de FatFace - WOKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Easy collection
Ordered online for delivery to my local store. Delivery was delayed by one day but not a problem. Staff at the Woking were great and picking my stuff up was easy.
25 septembre 2025
Réponse de FatFace - WOKING
Hello,
Thank you for taking the time to leave your review.
We're so pleased to hear that you had a great experience with us and we look forward to your next visit with us.
All the best, LE
Réponse de FatFace - WOKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Réponse de FatFace - WOKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Have used Fat face for years and for good reason!
The products are always good quality although sizing can be a little unpredictable sometimes! The collection experience at our local store is always excellent!
16 août 2025
Réponse de FatFace - WOKING
Hello! Thank you for leaving your 5* review. We're so happy to hear that you had a wonderful shopping experience, and we look forward to welcoming you back soon! LE
Would have given five stars
Would have given five stars but was frustrated with delivery information. Having chosen delivery date I arranged my weekend around going to collect it. I fully expected an email to say it was ready. Instead I received a message saying it was delayed and I would receive further information later. Went home and almost immediately had messages saying it was ready. Went in the following day and they couldn’t find it.
14 août 2025
Réponse de FatFace - WOKING
Thank you for taking the time to leave your review. We're sorry to hear that your order took so long to arrive, we understand that this is disappointing, and we will work hard to ensure that delays are minimised moving forwards. Take care, LE
Réponse de FatFace - WOKING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience. Take care, CM
“You Snooze You Lose” !
Nothing wrong with the process of : ordering, receiveing & unfortunately returning my purchases!! I’ve been wearing XL in ‘all FF’ shirts for many years.
Only to find this years purchases of XL were far bigger than in previous years.
Unfortunately no styles of shirt's were available in ‘ L’ for me to try?!?!?!
This is not a complaint, just a a disappointing personal outcome!!
Perhaps more stock would have saved my day?!
Great products & quality, just missed out on sizing !!
6 avril 2025
Réponse de FatFace - WOKING
Good afternoon Robert
Thank you for taking the time to leave your review.
We're sorry that you were unable to locate the size that you were after. We understand that this is disappointing and will of course pass your comments to the right team.
Take care, LE
Thank you Natalie
Great customer service from Natalie at the Woking store. I managed to buy 2 pairs of jeans which fitted me perfectly thanks to her help. Her customer service was top class.
30 mars 2025
Avis spontané
Réponse de FatFace - WOKING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience, and we look forward to welcoming you back soon. Take care, LE
Poor customer service
We ordered two items for collection in the Woking shop. They found one quickly and said the other one is here somewhere but they couldn’t find it. Eventually they said they would order it again for home delivery next day at their expense. The item did arrive next day at home.
15 décembre 2024
Réponse de FatFace - WOKING
Hello Cecil
Thank you for taking the time to leave your review.
I am sorry to hear that your first order didn't arrive as planned, but I am pleased that our team were able to resolve this quickly for you.
Take care, LE
In-store deliveries
The ability to collect deliveries in-store revolutionises the shopping experience, reducing shipping costs and making returns incredibly convenient.
11 décembre 2024
Réponse de FatFace - WOKING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Good quality, friendly service
Bought 3 dresses, one in store and two online, for my wife and under her direction. Lovely friendly service and advice, as always, in the Woking store and online package received in a couple of days. Appreciate the quality of the clothes which is far superior to those of the fast-fashion outlets in the same shopping area
30 novembre 2024
Réponse de FatFace - WOKING
Hello! Thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
Such attentive service from Sharon and…
Such attentive service from Sharon and Matt.
18 septembre 2024
Avis spontané
Réponse de FatFace - WOKING
Hello Tina
thank you for taking the time to leave your 5* review. I am really pleased to hear that you had a positive shopping experience and we look forward to welcoming you back soon. Take care, LE
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