Great help from staff, efficient and friendly. It was great to talk directly with member of staff rather than looking for online quote. Premium was far cheaper than other companies acting as brokers... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
A very efficient, clearly communicated, call (thanks Stephen); got straight to the point - a good strategy when ringing during work hours. Whole transaction took about 5 minutes.
L'entreprise a répondu
Conor was clear and and stuck to the facts while offering his advice with a logical view. He also gave a discount which really is the reason people ring in the first place. FBD are smart to authorize... Voir plus
L'entreprise a répondu
Excellent clear communication. Stephen was very helpful, efficient and courteous and explained everything about my policy thoroughly to me throughout our conversation. I'm happy and confident to ren... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de FBD Insurance
Écrit par l'entreprise
FBD Insurance offers great value Car, Home, Business & Farm Insurance cover. Get an instant home or car quote online today & join over 500,000 happy customers in Ireland.
Car Insurance Quote Home Insurance Quote Renew PolicyCoordonnées de contact
FBD House, Naas Rd, Bluebell, D12 Y0HE, Dublin, Irlande
- 0818 18 18 18
- info@fbd.ie
- fbd.ie
4,8
Excellent
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Rose the lady who dealt with me heard…
Rose the lady who dealt with me heard and helped me so well,
24 septembre 2026
Réponse de FBD Insurance
Hi Bernadette,
We appreciate your positive feedback. We are so pleased to hear that our team member heard and helped you so well.
Warm regards, The FBD Team.
Réponse de FBD Insurance
Hi Cian,
We're so happy to hear our service was professional and effective for you. Thank you for your kind words!
Warm regards, The FBD Team.
So easy to deal with
23 septembre 2026
Réponse de FBD Insurance
Hi Declan,
We are so pleased to hear that your experience with us was straightforward and pleasant. Thank you for sharing your positive feedback.
Warm regards, The FBD Team.
Conor was very helpful and patient with…
Conor was very helpful and patient with me. Thank you
24 septembre 2026
Réponse de FBD Insurance
Hi Margaret,
We appreciate your positive feedback. We're delighted to hear that our team member was very helpful and patient.
Warm regards, The FBD Team.
Réponse de FBD Insurance
Hi Liam,
We're glad to hear that your quotation was competitive. Thank you for sharing your feedback.
Warm regards, The FBD Team.
STAFF MEMBER
YESTERDAY 23/9/2026
I HAD A TERRBLE EXPERINCE WITH A MEMBER OF YOUR STAFF
SHE GAVE ME THE RUN AROUND
PAWNING ME OFF AND DEALING WITH MY ISSUES
23 septembre 2026
Réponse de FBD Insurance
Hi Terry,
We are concerned to hear about your difficult interaction with a team member. We are reviewing this matter internally to understand what happened and prevent similar situations.
Warm regards, The FBD Team.
No waiting and helpful
Very helpful and friendly representative and he called me back straight away when the line dropped.
24 septembre 2026
Réponse de FBD Insurance
Hi Joy,
We're so pleased to hear our representative was helpful and friendly, and promptly called you back when the line dropped. We appreciate your positive feedback!
Warm regards, The FBD Team.
Réponse de FBD Insurance
Hi Ross,
We appreciate your kind words. We are so glad to hear that you had a great person-to-person interaction with our team. Thank you for sharing your positive feedback.
Warm regards, The FBD Team.
Réponse de FBD Insurance
Hi Joseph,
We're so glad to hear that you had such a positive experience with our team member in the office. Thank you for your kind words!
Warm regards, The FBD Team.
Consistence well laid out insurance
Consistence well laid out insurance. Price has come down a little. The important insurance extras are fairly priced. Good overall package and service
23 septembre 2026
Réponse de FBD Insurance
Hi Alan,
We're so glad to hear you find our insurance consistently well laid out and that our pricing for essential extras meets your expectations. Your positive feedback on our overall package and service is truly appreciated.
Warm regards, The FBD Team.
Simple and easy to renew
24 septembre 2026
Réponse de FBD Insurance
Hi June,
We're so pleased to hear that your renewal process was simple and easy. Thank you for sharing your positive feedback; we truly appreciate it!
Warm regards, The FBD Team.
Straight forward questions and answers
Straight forward questions and answers. Very polite Conor Foster and Grace
24 septembre 2026
Réponse de FBD Insurance
Hi Margaret,
We're so pleased to hear that you found our questions and answers straightforward. We're also glad that our team members were polite and helpful. Thank you for your positive feedback!
Warm regards, The FBD Team.
Réponse de FBD Insurance
Hi Neil,
We appreciate your positive feedback. We are so pleased to hear that you found our response prompt and our service quick and simple.
Warm regards, The FBD Team.
Great service and cover but the access…
Great service and cover but the access and retrieval of policy with multiple PIN’s makes it too complicated. I found it easier to log in with two step authentication than follow the prompts. Especially as FBD are going paperless. They don’t link your account or policy to the renewal emails that arrive six weeks before expiry. It took me two hours to navigate a back door yk just renew a policy. Then you’re sent further links and new PIN’s to retrieve the policy and receipts. It could be simplified. If you included the policy number it could just be copy pasted in.
23 septembre 2026
Réponse de FBD Insurance
Hi Seanna,
We appreciate you taking the time to share your detailed feedback regarding your recent experience with our policy renewal process. We are pleased to hear you are happy with our service and cover. We sincerely regret that navigating our digital systems, particularly with multiple PINs and the renewal links, proved to be so complicated and time-consuming. We understand how frustrating it must have been to spend two hours just to renew a policy, especially when we are moving towards a paperless system. We are actively reviewing our online processes to simplify them and improve the user experience, and your comments will be instrumental in guiding these improvements.
Warm regards, The FBD Team.
Réponse de FBD Insurance
Hi Alan,
We're delighted to hear that our representative was great help. We appreciate your positive feedback!
Warm regards, The FBD Team.
Great customer service rep
Very informative representative and nothing was too much hassle. Very patient and had all the info ready to go.
23 septembre 2026
Réponse de FBD Insurance
Hi Kevin,
We're delighted to hear that our representative was informative, patient, and had all the necessary information ready. We appreciate your positive feedback!
Warm regards, The FBD Team.
Réponse de FBD Insurance
Hi Margaret,
We appreciate your positive feedback. We are so glad to learn that our team member was very helpful and professional during your experience with us.
Warm regards, The FBD Team.
Réponse de FBD Insurance
Hi Sean,
We appreciate your wonderful feedback! We are so pleased to hear that you found our team to be very good and nice. Thank you for sharing this.
Warm regards, The FBD Team.
It was simple and easy to get a quote…
It was simple and easy to get a quote and to complete the formalities. At a competitive price too.
23 septembre 2026
Réponse de FBD Insurance
Hi Aidan,
We're so pleased to hear that you found it simple and easy to get a quote and complete the formalities. We're also glad our pricing was competitive. Thank you for your positive feedback!
Warm regards, The FBD Team.
Great prompt service sorted everything…
Great prompt service sorted everything I needed to do within minutes
23 septembre 2026
Réponse de FBD Insurance
Hi Craig,
We're delighted to hear that you received such prompt service and that we were able to sort everything out for you so quickly. Thank you for sharing your positive experience!
Warm regards, The FBD Team.
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