FCCParagon Avis 

We currently pay £1450 a month in rent and have never missed a payment in the 18+ months since starting our contract.

FCC Paragon has failed us on a new property, saying we couldn't afford to rent at £1,112 a month.

That makes zero sense.

New nuance to these algorithmic style decisions. They have actively chosen not to help us save money.

They also don't classify student maintenance loans as income, although the government does classify them as income when assessing individuals on things like benefits.

They are a company that is set up to gatekeep people. Humans should be helping one another not putting barriers in the way of us all having good lives. Shame on them.

Very roude staff unprofessional I was dealing with mark three days to answer the phone both me and my partner earning over 100k a year for two bad flat his make my partner fail of benn overdraft in one bank statement and my took nearly to weeks and haven’t been done because of one 1£ less in payslip they took all my details passport number insurance number everything they got about me if I got scammed I will blame there not good for landlords or for tenants waste of time I will never use them at all just run a way if you heard about them

THANK YOU FOR PASSING ME AS A SUITABLE TENANT

very easy to speak to someone,
Helpful and professional
quick
provides relevany advice

Really lovely call hander who was very informative and thorough.

HAVE DEALT WITH THIS COMPANY FOR 18 YEARS AND HAVE ALWAYS FOUND THEM VERY EFFICIENT,PROMPT AT REPLYING TO QUERIES WITH POLITE/HELPFUL STAFF.

Paragon have been incredibly helpful to a reluctant Landlord such as myself. Totally professional in every way and thoroughly nice people to deal with.
Would 100% recommend to anyone who needs to navigate through the experience of renting out a property they own, particularly when you are hesitant about doing so in the first place !!

Very friendly and helpful dealing with Michelle. No pressure to buy, easy procedure, willingly recommend.

The rep I spoke to was courteous and professional, and managed to solve my problem quickly, double points for being so helpful last thing on a Friday! I'm very satisfied, thank you.

Easy to deal with and Bethan was really easy to deal with and efficient.

Oh dear, my insurance provider Covea is unable to renew my household contents this year, so I was asked to complete a very exacting form for a quote from an alternative provider ( and thank you Terry for your patience and assistance ). When completed, the form was submitted! No changes to content, no claims in the past four years I have held and none prior! My postcode not acceptable! Why didn’t that register at the beginning of the application. What a waste of everyone’s time!

My recent experience with FCC Paragon as part of the referencing checks completed for a rental.

What has been asked of me:

Provide a copy of my employment contract
Provide a detailed list of all adresses I have resided at along with the reasons for my occupation.
Provide a bank statement
Provide a copy of my passport
Pay an £8.40 fee for facial verification
Provide records of everything I have in savings

The result:

I was told that I had passed the referencing check. Three weeks later, I found out that FCC Paragon had made a mistake and I had in fact, failed the checks. After a constant stream of emails, uploading documents and paying an £8.40 fee, I received nothing.

Our case was not particularly straightforward. We were able to submit everything asked for but it needed an explanation.
Kirsty dealt with our case and was very helpful with a 'can do' attitude, it gave us the feeling that the company wanted to help us through. Communication was excellent vis email, text message and phone call.
Thak you for your help.

The service from Natasha Asprey was first class. Good understanding of my insurance needs, phoned back at the agreed times, very professional manner, adjusted my quote to my satisfaction. All done in a friendly, caring way. Great customer service. Peter Evans

I had to go through their tenant vetting process and although I specifically asked not to be contacted with promotional offers, they have sold my data to insurance companies, who would then proceed to send me emails and even call me TWICE A DAY on MY PERSONAL NUMBER to sell me their services.

Even worse, the emails were formulated in a way that made us believe that they were acting on behalf of our agent (they weren't) and that we had secured the property for good, even though FCC Paragon hadn't even begun to consider looking at our application.

It is very easy to confirm income and previous rental history via email. You DO NOT need to give them access to your accounts (a ridiculously invasive request that they should get rid of) or give them your personal information.

Just ask the estate agent to vet you personally, that is what they're paid for after all. And if they insist on using Paragon, I suggest you pass on the offer and look elsewhere, for the risk of losing your deposit and your info leaking through the sheer Incompetence and greed of this company is too great.

Thankfully, our agent agreed to circumvent their process as soon as he heard about my info leaking and we secured the property.

This company does not bring anything of value to the process, only making it more complicated. Avoid at all costs.

Both ladies I have spoken with over the past 10 years have always been friendly, understanding, polite and professional,

I had a complicated question and the person I spoke to was patient and provided detailed information to resolve it.

Very quick response and the lady was very helpful and patient and I received a very good response to my enquiry about home contents insurance. Excellent customer service.

Realy bad agency and service, waste time stress and money. Unprofessional. They do everything to stolen your deposit