Field & Flower Avis 

575
•
TrustScore 4.5 sur 5

4,6

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Noté 5 sur 5 étoiles

Such a great company for wonderful products and communication. We've bought meat from Field & Flower for years and ALWAYS been delighted with everything we've received! Meat is fresh and tasty and as... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The produce are always excellent..some of the best meat I have ever cooked. I have been using Field and Flower for over 2 years now and I highly recommend them. I've already booked this year's Christm... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Not only am I always pleased with the products I order and which always arrive on time, I am also extremely pleased with the service I receive and their Customer Service Team is one of the best I've e... Voir plus

L'entreprise a répondu

Noté 3 sur 5 étoiles

Products of usual high standard. 4 pies ordered as part of delivery. 2, disappointingly, had very short use-by dates, which has not happened before when ordering from FF. No option other than to fi... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Produits carnés
  2. aussi dans
  3. Boucherie
  4. Poissonnerie
  5. Service de livraison des courses

Écrit par l'entreprise

We deliver award-winning British free-range meat and sustainable fish across the UK.. Delivered fresh from farm and sea to door.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

575 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,6

Tous les avis

(575)

67 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Field & Flower


Field & Flower, not only has top quality food, they are also exceptionally lovely, and pleasant people, to work with.
I mean everyone, was so nice, all from the staff, Christmas temps as myself, the head of operation, managers, supervisors, office staff, floor staff, EVERYONE was so friendly and helpful.
Kindness and good vibes, in a work place, from more than one or two people, is extremely rare, so finding a place like this, was so refreshing and uplifting.
They also, looked after us really well.
Food & beverage, was available to us at all times, during our breaks.
Cakes, snacks, coffee, tea, bread, butter and also lunch and dinner served. Proper lovely meals.
They care about their staff and their wellbeing. Thank you all, at Field & Flower for being so awesome! Merry Christmas and A Happy New Year!🙏😊🎄🎁🎉🍾

Karina

22 décembre 2024
Avis spontané
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Réponse de Field & Flower

Awh that is so lovely Karina, I have shared your comments with all the team. Happy New Year - Jo

Noté 5 sur 5 étoiles

I am stunned by the professionalism and…

I am stunned by the professionalism and quality given to me by Field and Flower.

I have never bought a turkey online and as a bit of a foodie I was nervous.

They have communicated with me throughout including sending tips and hints for the cooking.

The bird arrived today at EXACTLY the time they said it would arrive, beautifully packed and still at fridge temperature. In the packing there is more literature and even a mini cooking probe.

The bird looks amazing and I am now counting the hours until I get to cook and eat this gorgeous product.

On top of this I know I am receiving cared for meat from a cooperative of farmers who respect and love their produce! In a world of mass market and cheaply produced food Field and Flower have created a lovely symbiotic relationship between farmers and consumers.

I’m so glad I found them, would heartily recommend them. They now have a friend for life.

Thank you guys, wishing all of you and your farming partners the very best for Christmas.

Simon

22 décembre 2024
Avis spontané
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Réponse de Field & Flower

Thank you for taking the time to share this feedback, we really appreciate it - Jo

Noté 1 sur 5 étoiles

One Sixth of the Weight was Fat

Previously, along with other items, I have purchased a 2 kilogram gammon from Field and Flower and it has been of a high standard. In other words, it was well prepared, smelt of the smoking process and had a reasonable amount of fat. This year, the gammon was very poorly prepared, did not smell of the smoking process and, most disappointingly, consisted of more than one sixth of its weight of fat. I removed some, but not all, of the fat and the discarded fat weighed 330 grammes.

I emailed Field and Flower, with photographs, immediately and received a refund of approximately the weight of the fat removed. The weight of my gammon was based on the number of people eating it. When one sixth of the weight has been removed, portion sizes reduce. Additionally, I ordered a joint, which was supposedly ready to cook; this was not the case as I had to carefully remove all the majority of the excess of fat. I was not reimbursed for either the smaller portions or the extra work.

When I order a product weighing 2 kilograms, I expect very close to 2 kilogrammes to be useable. If a supplier cannot meet that expectation, then I will seek another provider. I was very unimpressed by both the product and the customer service. I have explained to Field and Flower that I will no longer purchase from them.

18 décembre 2024
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Réponse de Field & Flower

Hi Chris, thank you for taking the time to share your point of view. I'm so sorry to hear that we haven't been able to resolve this issue for you. I've had a look, and l can see that the agent you spoke with did report your feedback for the supply chain team to review. It's a busy time of year for us with product, but I will reach out to you to see how we can resolve this better for you. Please look out for my email. - Kim

Noté 1 sur 5 étoiles

The Catch of the Day was me

I ordered the £6 Catch of The Day box for two in my most recent order. In my view, Coley and Mackerel should not be included in this group. I can get Mackerel for less than £6 from Ocado, and Coley is something I give to the cat, tasteless and pointless in my opinion. Imagine my disappointment then that in my first box of this sort I found not Red Mullet, Dover Sole or Bream, but Coley. I doubt I will order this product again for fear I will be given Coley or Mackerel over and over and over again since, while somewhat naively I want to believe, and am ever hopeful for a bargain, I know in my heart the casino always wins.

22 novembre 2024
Avis spontané
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Réponse de Field & Flower

Hi Elaine, I'm so sorry to hear of the disappointment caused by your White Fish catch of the day order. The fish that gets sent is based on availability from the catch of items our fishermen have been able to supply us. If you could get in touch with us at hello@fieldandflower.co.uk for the attention of Kim, I'll be able to look into this further for you with our supply chain team and how we can help. - Kim

Noté 5 sur 5 étoiles

Good West Country Produce

started with this company a while ago, always excellent service and out of this world produce, Highly recommend this company and their products,
John McDermaid

29 novembre 2023
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Réponse de Field & Flower

Hi John, thank you so much for your lovely review. I'm so pleased to hear that you've had a lovely experience with us consistently, as we always strive for! - Kim

Noté 5 sur 5 étoiles

We keep coming back…

We have been F&F customers for years now. Every time we have a break I am disappointed by supermarket meat in comparison. The quality is very good and I appreciate being able to feed my family healthier meat that is less destructive to the environment. My one complaint is that the website is not the easiest to use and the subscription settings really should include a 5 week and 6 week delivery option. I like to do a bulk order every 6 weeks to reduce deliveries, but every time I have to remember to change the date manually, which is a pain.

16 octobre 2024
Avis spontané
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Réponse de Field & Flower

Hi Ellie, thanks so much for taking the time to share your feedback. We're grateful to have your continued support. Regarding the website, we are looking to update this in the coming weeks, which, as I understand it, will allow for some of the features you're looking for. I hope you'll find it a better experience. For now, if you get in touch with us over the phone (02037358005) or email (hello@fieldandflower.co.uk) and give us your account details, we can manually adjust your frequency to 5-6 weeks. Please let us know if that's something you'd like us to sort just now. - Kim

Noté 5 sur 5 étoiles

Beautiful cold smoked duck breast

Delighted with the smoked duck breast that I ordered. Has a really delicate flavour and beautifully sliced. Could not be more happy.

15 octobre 2024
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Réponse de Field & Flower

Hi Alexander, thank you so much for your lovely comment. I have shared your feedback with the business, as it really makes our day to hear that a particular product was enjoyed and stood out! - Kim

Noté 5 sur 5 étoiles

Superior Quality, hands down

Their meat is so easily superior to other products available

The Bavette Steak is now my stand-out favourite steak and has made eating steak in a restaurant totally superfluous; I know I have better steak at home

Customer Service are SO HELPFUL and immediately rectify any difficulties

Excellent all round

24 septembre 2024
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Réponse de Field & Flower

Thank you Chris, for this lovely feedback it is hugely appreciated by all the team - Jo

Noté 4 sur 5 étoiles

Well packaged and decent quality meat.

Well packaged and decent quality meat.

9 août 2024
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Réponse de Field & Flower

Hi Adam, thank you so much for your lovely feedback. I will be sure to share it with the packing team, as it really makes their day to hear they're doing a good job. If there was anything that you think could help us improve, please email us at hello@fieldandflower.co.uk, as feedback really helps us grow! - Kim

Noté 5 sur 5 étoiles

GREAT GREAT GREAT

Great company. Great customer service. Great products. Great prices.

1 juin 2024
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Réponse de Field & Flower

Thank you so much for taking the time to share this! Seeing lovely words like this really makes our day. I hope you continue to enjoy our service 😊 - Kim

Noté 5 sur 5 étoiles

Excellent food & service

Excellent free range food - and fantastic customer service too. Have highly recommended to family & friends. Thanks!

18 juin 2024
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Réponse de Field & Flower

Hi Sarah, thanks so much for taking the time to share your kind words about your experience with us! It really makes our day 😊 - Kim

Noté 5 sur 5 étoiles

Amazing foods & products!

Amazing quality meats, butters, preserves, and other foods and products! Highly, highly recommend purchasing from and subscribing to Field & Flower. You will not regret it!

10 juin 2024
Avis spontané
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Réponse de Field & Flower

Thank you so much for this lovely review Mimi, we really appreciate it!

Noté 5 sur 5 étoiles

Fantastic company

Fantastic company. Have used Field &Flower for years and have no complaints. Brilliant service, good value and excellent quality products. Whenever dealing with customer service both online and by phone, they have always been very helpful and quick to respond.

15 mai 2024
Avis spontané
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Réponse de Field & Flower

Thanks so much for take the time to share this Sally! I'm glad to hear we've been able to help when you've needed to get in touch. 😊 - Kim

Noté 5 sur 5 étoiles

This is an update to an earlier review

This is an update to an earlier review. The company acted on my poor review and have done all in their power to redeem the situation. They have replaced all items that I requested (they offered to replace the whole order) and this has just been delivered. What a different experience. The packing is much improved and the dates mean I dont have to freeze everything. The weights on each package are also above the ‘paid for’ weight. they really have tried and I appreciate this. Look forward to trying the meat. A big thank you to Kim for arranging it all. That is what Customer Service should be!!!

8 mai 2024
Avis spontané
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Réponse de Field & Flower

I'm so glad that I could help make this a much better experience. Please be assured that your feedback has been taken to heart. I'm so sorry again that your first box didn't arrive as we and you should expect, but thank you for allowing us the opportunity to resolve this for you. I hope you'll cook up some delicious meals with it all! - Kim

Noté 5 sur 5 étoiles

Over 100 boxes of excellent produce

The produce provide by Field and Flower is of excellent quality so much so that we have had over 100 boxes since we found out about them. A special mention about Christmas, we have never had better Turkey whether it was a breast joint, a crown or a complete bird, we have had them all. The Customer Service is also excellent always available and very helpful.

29 avril 2024
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Réponse de Field & Flower

Hi Alan, thank you so much for your help in supporting free-range British farmers! Our Bronze turkeys really are gem of the season around Christmas. I'm glad to hear you've enjoyed them in every which way 😊 - Kim

Noté 5 sur 5 étoiles

Compliments to Field Flower for your…

Compliments to Field Flower for your services. The best packing of all items which were well sealed, neatly packed I have ever received since shopping online .
I did not have to sort the chicken, beef etc to pack away in the freezer
The best since I have been shopping from other suppliers.
Keep up the good work.

20 avril 2024
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Réponse de Field & Flower

Hi Sandy, thank you so much! I'll be sure to pass your feedback to the operations team and they can let the packers know they're doing an excellent job 😊 - Kim

Noté 5 sur 5 étoiles

Ethical organic food at its best

I highly recommend Field and Flower for a fabulous choice of organic meat, cheeses, entrees and pantry goods. I have been shopping with them for almost two years and the food has been amazing and the customer service outstanding. I love the quality and ethical approach to farming which I appreciate as our health is directly correlated with what we eat. A huge thank you to Field and Flower for maintaining the quality of food and finding new businesses to support your standards.

28 mars 2024
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Réponse de Field & Flower

Hi Jacquie, thank you so much for taking the time to share your kind words, as they really make our day! Thank you for your support these last two years so we can continue supporting free-range practices and farmers. - Kim

Noté 1 sur 5 étoiles

Angry and disappointed

I was seduced by the good reviews and a £10 introductory offer. I can’texpress how disappointed I am. The dates were poor and the butchery unexceptional. I ordered a wide range of meat, including bacon and also cheeses. The meat itself was tough across the range and I can get better from a supermarket although I usually go to a butcher. The biggest thing though that made me absolutely furious was the weight of virtually every item - VERY underweight even with all the packaging included. I won’t ever use them again.

28 février 2024
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Réponse de Field & Flower

Hi Lymat, I'm so sorry to hear of any disappointment caused by your first order with us. This is not the experience you should have expected and I can only apologise for letting you down. I've tried to find your name in our system, but haven't come up with any results so I could reach out. I'd like the opportunity to make things right, so if you could please send an email to hello@fieldandflower.co.uk for the attention of Kim, I'll be able to grab it and do all I can to help further. - Kim

Noté 4 sur 5 étoiles

Recently received my first order from…

Recently received my first order from Field & Flower, nicely packaged, delivery was prompt and the well executed.
After the very sudden demise of my 'go to' meat supplier, especially Venison, it's refreshing change to find an organisation more local than Aberdeen.

30 mars 2024
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Réponse de Field & Flower

Hi Robert, I'm so glad to hear that your first order went well. We appreciate your support and hope to continue supplying to you for a long time! - Kim

Noté 5 sur 5 étoiles

I have tried several other companies…

I have tried several other companies more local to me, but none (l have found) can compare to the quality and ethics of Field & Flower.
Top notch meat and their sous vide range is exquisite.
My only gripe is their delicious bacon cuts all have sugar added.
Delivery and packaging is excellent too. An outstanding company. Thank you!

9 avril 2024
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Réponse de Field & Flower

Thank you Caroline for your kind words and feedback! All feedback helps us grow, so we appreciate you taking the time to share your experience with us. - Kim

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